Tag: surveys

Stop Asking Everything: The Employee Engagement Survey Questions That Matter Most

Plenty of companies listen to their employees. That’s not the problem. The issue is that they’re asking the wrong things. You can run engagement surveys all year, gather mountains of feedback, and still not know why people feel drained or disconnected....

AI-driven CX: how Medallia is moving beyond surveys to automation

Medallia has unveiled a transformative vision for the future of CX, introducing seven AI-powered tools designed to move enterprises from traditional surveys to real-time automation and action. Announced at Medallia Experience ‘25 in Las Vegas, these advancements aim to transform...

CallMiner’s new tool ditches dead-end surveys

Conversation intelligence solutions vendor CallMiner has launched CallMiner Outreach, an AI-powered feedback tool designed to do what traditional surveys can’t—listen. Most businesses still rely on traditional surveys to gauge customer sentiment, but CallMiner’s 2024 CX Landscape Report reveals a major flaw:...

New Typeform release streamlines data collection and analysis

Typeform has introduced its Winter ’25 release, expanding its AI capabilities to enhance every stage of the data collection process. With updates to Creator AI, Interaction AI, and Insights AI, the platform now enables businesses to generate more effective forms,...