Tag: Talkdesk

Talkdesk Expands Databricks Partnership for AI-Driven Customer Experience Automation

Talkdesk, after a year of bagging customer experience deals, is expanding internally with a stronger Databricks partnership. One that aims to power the foundation for its customer experience automation platform. The result will accelerate the company’s and client’s future of...

Gartner’s Magic Quadrant for CCaaS Highlights Contact Centre Innovation

The usual suspects appear in the latest Gartner Magic Quadrant for the contact centre industry. It sees NiCE, Genesys, Amazon Web Services, Five9 and Talkdesk in the Leaders quadrant. Content Guru is the sole occupier in the Challengers box, with...

Talkdesk Launches UK Regional Cloud to Serve Regulated Industries with Local Hosting

Talkdesk has unveiled its new UK Regional Cloud, giving its customers across the United Kingdom the ability to host their contact centre operations locally, a move designed to strengthen data compliance and enhance customer experience (CX) in the region. “The launch...

Hotel Staff and Travel Agents Just Got AI Teammates, Meet Talkdesk Experience Clouds 

Talkdesk is stepping up to meet the chaos and complexity of modern travel and hospitality by launching two industry-specific solutions: Talkdesk Travel Experience Cloud and Talkdesk Hospitality Experience Cloud. These new platforms are designed to tackle some of the most...

Cegeka picks Talkdesk to power next-gen AI-driven customer experience

Talkdesk has announced a new partnership with Cegeka, an international IT services provider. The collaboration will see Cegeka adopt the Talkdesk CX Cloud platform to transform its customer support operations with cloud and AI capabilities. By implementing Talkdesk’s modern CX technology,...

Talkdesk Express provides small businesses with big-league customer service tools

Talkdesk has introduced Talkdesk Express, a solution tailored specifically for small businesses. Designed to remove the traditional roadblocks of cost and complexity, Talkdesk Express enables smaller teams to deliver customer service that rivals even the largest enterprises, without the overhead. According...

No more “please hold”: Talkdesk brings AI innovation to utility support

Talkdesk has launched Talkdesk Utilities Experience Cloud, a purpose-built platform designed to revolutionise how utility companies engage and support their customers across every channel. This intelligent platform aims to assist utility service providers, combining the power of agentic AI, advanced automation,...

Talkdesk is taking over banks and credit unions with new AI agents

Talkdesk has launched a new generation of AI agents built specifically for banks and credit unions to provide faster, smarter, and more secure customer service, delivered at scale. The AI agents use advanced technology to understand customer context, respond with empathy,...

Talkdesk redefines customer experience with emotionally aware AI agents for voice

Talkdeskis revolutionising self-service interactions with the launch of Talkdesk AI Agents for voice. This tool leverages agentic AI automation to deliver dynamic, human-like conversations that redefine what companies can offer and what customers should expect in self-service engagements. Using advanced AI,...

Talkdesk’s always-on service helps customers while humans sleep

In a world where customers expect instant service but businesses stick to traditional hours, Talkdesk is stepping in with a night shift that never clocks out. The global AI-powered CX provider has launched Talkdesk After Hours, an always-on service that...