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Tag: tesco

The latest cx news
By  CXM Editorial

March 11, 2025

Tesco’s trolley scales, hiring bias, and restroom cleanliness: how everyday experiences shape trust

Tesco’s trolley scales spark debate among shoppers Tesco is trialling giant trolley scales at a Gateshead store to catch discrepancies in “Scan as you Shop” purchases. While some shoppers find the scales convenient, others liken the experience to airport security, feeling...

This week in CX
By  CXM Editorial

September 13, 2024

This week in CX: CX quality is at its lowest point since 2016

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’ve been looking at the latest research impacting employees, and the latest retail updates as we prepare for the Golden Shopping Quarter. We’re also discussing new research...

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