Tag: training programmes

Young Employees Want to Learn. Why Aren’t Employers Teaching Them?

Despite growing concerns over a widening skills gap, UK employers are largely falling short when it comes to supporting the very generation they believe holds the key to the future workforce. According to the latest Business Barometer from The Open...

Almost 80% of Gen Z frontline workers say poor training impacts job performance

According to a new report by Axonify, 77% of Gen Z frontline workers in the U.S. have encountered job situations where insufficient training made it difficult to perform tasks effectively. The impact is personal and profound—62% reported feeling overwhelmed or...

Employees haven’t received sufficient training to protect their accounts against cybersecurity attacks

Despite increasing cybersecurity attacks that have hit the headlines recently, new survey research from Yubico and Talker Research has found that there are concerning patterns and behaviours for personal and workplace cybersecurity. Despite being the least secure form of authentication,...

Customer Connections provides staging point for CX revolution in HSBC

HSBC is quietly revolutionising its retail banking operations. What started out as a training programme in its Direct Mortgage team at the start of 2023 has evolved into a global initiative designed to embed empathy and improve customer experience into...

UK employees do not believe their manager has had sufficient training

40% of UK employees do not believe their manager has the right skills to perform their role. This is due to their belief that their seniors have not had sufficient training. New research comes from Unmind. The survey of 3,005 managers...

Empower your team to elevate your guests: what it takes to make hospitality work

Whether buying a take-away coffee, sitting down at a restaurant to eat, or travelling through an airport, it’s the people-facing staff that transform the hospitality experience from the transactional to the magical.  Global CX specialist Ian Golding summed it up: “There are...