Tag: United Kingdom (UK)

Talkmobile punches above its weight with CX focus

At the end of 2022, Talkmobile, a UK-based mobile operator, had a Trustpilot score of 2.2 out of 5.  Just two years later, it was the highest ranked mobile operator on Trustpilot with a score 4.7 out of 5. Its NPS...

Caroline King Ageas UK’s chief customer officer, on AI, employees and giving customers a voice in the boardroom

Ageas UK has made understanding insurance and simplifying insurance its mission. The clarity of purpose has helped focus on customer experience and driving business results. CXM caught up with Caroline King, chief customer officer, to find out what is next...

Ageas UK CEO delivers profits and customer experience

Ageas has been on a journey. Its decision in February 2022 to sell its commercial insurance business to Axa UK and Ireland for an initial £47.5 million, left the firm committed to its personal line insurance business. To grow, Ageas decided...

Suffolk Mobility Solutions takes top prize at the UK Business Awards

Suffolk Mobility Solutions was crowned the Overall Winner at the UK Business Awards (UKAB) in London last week. The firm which specialises in domestic fitouts for people with mobility issues, also took gold in the Best Customer Service – Micro...

Miral Destinations sweeps awards claiming four gold and two silver gongs at ICXA

Miral Destinations enjoyed a blockbuster evening at the International Customer Experience Awards held in London last night. At the black-tie gala event, the hospitality company struck gold in two marquee categories, the CX Team of the Year and CX Leader of...

CX ‘godfather’ Bruce Temkin receives Lifetime Achievement Award

Industry legend Bruce Temkin flew into London to pick up the Lifetime Achievement Award at the International Customer Experience Awards (ICXAs). The black-tie ceremony took place at the Park Plaza London Riverbank, and was attended by over 250 leading CX...

CarTrawler claims top prize at International Customer Experience Awards

CarTrawler, an Irish firm that offers around the clock car hire support services beat off stiff competition to emerge as the Overall Winner at the International Customer Experience Awards (ICXAs) last night. On the night CarTrawler also won gold for Best...

People powered business success

COVID was a hard reset on life and business. First it stopped everything, and then it changed everything. Nearly five years later, the scale of change brought by the pandemic has started to recede. But for SF Recruitment and its CEO Saira...

Top 5 trends from judging CX Team of the Year – SME

I had the opportunity to be a judge at this year’s UK Customer Experience Awards 2024 organised by Awards International. The awards, now in its 15th year, is a distinctive platform that recognises the innovative efforts of the UK’s CX...

HSBC gets back to its CX roots with CARE programme

High street banks have spent much of the last 30 years herding customers towards cheaper channels like call centres, websites or mobile apps. In many villages, towns and cities across the UK, retail banks retreated from the community and relied...