Tag: United States (US)

CX pros struggle in the modern job market (but help is at hand)

Rick M is based in Milwaukee, Wisconsin. He is a CCXP, has worked on the CXPA’s Book of Knowledge and he’s been searching for a full time CX role for five years. “I was looking at online job ads this morning....

BambooHR training programme combats Gen Z’s phonophobia

Everybody likes to complain about Generation Z in the workforce. They’ve been maligned for everything from being glued to social media, possessing zero work ethic, and flip-flopping between insane ambition and complete apathy in the space of 30 minutes. But with...

From Stansted to New York: Sally Alington builds a CX powerhouse

The year has barely begun and Ethos Farm, the CX consultancy founded by Sally Alington, has already opened an office in Mexico, upgraded its technology offering and closed a major deal in Saudi Arabia. But those who’ve met the ebullient CEO...

Here they are: the top 50 CXMStars for 2025🏆

The questionnaires are in, the judges have cast their votes and the wider CX community has had its say. It is time to unveil the final rankings of the CXMStars 2025! As with previous versions of the list we’ve split it...

Wunderkids rolls out Tidio AI chatbot to solve customer service woes

Wunderkids has deployed Tidio’s AI powered chatbot to accelerate its customer service. The small team behind the online retailer of high end baby play matts had struggled to respond to a high volume of product-related customer queries,  Wunderkids’, quickly identified Tidio,...