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Tag: Visa

The latest cx news
By  CXM Editorial

March 13, 2025

EU consumer protections under fire: weakened passenger rights, gender gaps in tech, and gambling scandals

EU plans to weaken passenger compensation rules   The EU is considering changes to its air passenger rights regulation, EU261, which could reduce compensation for flight delays. Passengers can claim compensation if a flight arrives three hours late, but a new proposal...

Visa’s high-tech approach to shutting down scammers 
By  CXM Editorial

March 12, 2025

Visa’s high-tech approach to shutting down scammers 

Visa has introduced a dedicated Scam Disruption practice to detect and stop sophisticated scams before they cause harm. Unlike traditional fraud, scams often involve direct deception, making them personal for victims. The new department, operating under Visa’s Payment Ecosystem Risk and...

By  CXM Editorial

January 03, 2025

U.S. retail growth driven by in-store shopping revival this holiday season

Holiday retail spending in the U.S. grew by 4.8% year over year, according to preliminary insights from Visa Consulting & Analytics’ (VCA) inaugural Retail Spend Monitor. The analysis, which covers a seven-week period beginning November 1, includes data from all...

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