Tag: voice ai

Gladia launches Solaria to deliver real-time, multilingual speech recognition

Gladia has introduced Solaria, an advanced automatic speech recognition (ASR) model designed to transform real-time voice communications. As businesses increasingly rely on multilingual customer interactions, Solaria delivers accuracy and scalability, allowing call centres and voice-first platforms to provide seamless, high-quality...

Instant, smart, and secure: how Observe.AI’s VoiceAI agents are transforming customer support

Observe.AI has announced the launch of its VoiceAI agents, designed to automate customer interactions across all levels of complexity. From handling routine FAQs to managing multi-turn conversations, these AI-powered agents bring a new era of efficiency and intelligence to contact...

Forethought delivers human-like AI voice support

Forethought has announced Forethought Voice, expanding its AI-powered platform to include seamless voice interactions. This latest innovation enables fully autonomous customer service across phone, chat, email, and SMS without relying on complex decision trees or human oversight. “Agentic AI can now...

Intercom’s Fin voice AI agent heralds the end of support hold music

As a consumer, it is scary and annoying that I can call a technologically literate, often multi-billion dollar, business and have my ears wounded by crackly hold music. Worse, the kind that loops every 30 seconds for 10 minutes, before...

Zendesk acquires Local Measure to boost AI voice features

Zendesk is turning up the volume in the AI-powered customer service space with its latest acquisition: Local Measure, a specialist in cloud contact centre solutions and a long-time Amazon Web Services (AWS) partner. The move, expected to close in May...

SoundHound AI introduces first in-vehicle voice commerce platform

SoundHound AI unveiled an in-car voice commerce platform at CES 2025. This platform enables drivers and passengers to order takeout using voice commands directly from their vehicle’s infotainment system. “What we’re introducing here at CES is a seamless way to order...

SoundHound and Lucid bring generative AI to the driver’s seat

SoundHound AI has partnered with Lucid, an advanced electric vehicle creator, to launch the Lucid Assistant, a hands-free voice control system designed to make interacting with a vehicle as simple as having a conversation. The Lucid Assistant utilises SoundHound’s advanced Chat...

Nearly 80% of European drivers ready to embrace AI-powered voice assistants

According to the latest survey by SoundHound AI, nearly 80% of regular drivers are inclined to adopt voice assistants with generative AI capabilities in their vehicles if available. “Over the last 12 months of deployment, it’s become clear that those early...

81% of Americans regularly use voice technology

A new survey from TELUS Digital shows that voice technology is becoming a key part of daily life for Americans, with 81% of consumers utilising it regularly at home or work. Over the past year, 68% have increased their use...