Tag: Vonage

Gartner’s Magic Quadrant for Unified Communications as a Service Highlights AI and Collaboration

Hot on the heels of Gartner’s CCaaS Magic Quadrant, the unified communications edition is out for businesses considering revamping or building out their contact centre strategy. Unsurprisingly, leading the report’s insights are the twin boosters of collaboration and AI. Nestling...

Vonage and AWS Launch Natural AI Voice Agents

Vonage has joined forces with Amazon Web Services (AWS) to redefine the future of voice interactions. The two companies announced a new integration that connects Amazon Nova Sonic, a speech-to-speech foundation model, with the Vonage Voice API, giving businesses access...

Smobi taps Vonage to transform e-commerce messaging with RCS

Smobi has partnered with Vonage to bring Rich Communication Services (RCS) to its clients via the Vonage Messages API. This collaboration allows e-commerce businesses using Smobi to offer verified, branded, and interactive messaging experiences that improve customer trust, boost engagement,...

Vonage and SAP unleash intelligent AI tools to elevate enterprise operations

Vonage has announced an expanded partnership with SAP to drive AI-powered business transformation. By integrating Vonage’s advanced communications and network APIs with SAP Business Technology Platform (SAP BTP) and SAP Business AI, the collaboration aims to create smarter, more efficient...

Is your business missing out? 32% of customers want more chatbot interactions in 2025

Vonage has unveiled its latest customer engagement report, which highlights the evolving consumer preferences for business communications and shows the increasing role of artificial intelligence (AI) in enhancing customer interactions. “A highlight of this year’s results is the reinforcement on the...

Lydia Solutions enhances security and CX with Vonage Silent Authentication

Lydia Solutions is revolutionising its security and user experience with Vonage’s Verify API and Silent Authentication technology. As part of Vonage’s cloud communications suite, this solution enables Lydia Solutions to seamlessly verify users while safeguarding their data and privacy—eliminating friction...

70% of consumers believe AI is enhancing customer support

According to a recent Vonage report, 70% of consumers believe artificial intelligence (AI) has improved self-service customer support, while 60% believe it has made interactions with brands more efficient. Over half (51%) appreciate AI’s ability to personalise support based on...