Tag: Zingly.ai

71% of consumers find customer service more stressful than their original problems

According to a Zingly.ai survey, 71% of consumers report that customer service interactions are as stressful or even more stressful than the issues they were trying to resolve. Younger generations feel pressure the most, with 38% of Millennials and 31%...

Zingly.ai debuts AI solutions to transform CX in banking, finance, and insurance

Zingly.ai has launched a new suite of AI tools to enhance revenue and improve customer service for banks, financial services, and insurance (BFSI) institutions. Facing rising demand for tailored service and complex customer needs, BFSI organizations can utilise Zingly’s technology...