Tag: Zoom

“My Bed Won’t Tilt!” Lessons of the Amazon AWS Outage for Customer Experience

Among the gnashing of teeth and mockery on X (Twitter), one of the few services not affected by Amazon’s massive outage, “My bed won’t tilt” isn’t one of the complaints we were expecting to see in relation to yesterday’s Amazon...

Gartner’s Magic Quadrant for Unified Communications as a Service Highlights AI and Collaboration

Hot on the heels of Gartner’s CCaaS Magic Quadrant, the unified communications edition is out for businesses considering revamping or building out their contact centre strategy. Unsurprisingly, leading the report’s insights are the twin boosters of collaboration and AI. Nestling...

Sanas Unveils Breakthrough in Real-Time Speech Translation

Sanas has announced a leap in communication technology by introducing real-time, AI-powered speech-to-speech language translation. The tool uses a proprietary, low-latency AI architecture to directly translate spoken language, all while maintaining high fidelity, identity, and emotional nuance in the speaker’s...

Zoom Reimagines Customer Service with Self-Solving Virtual Agent 

Zoom has announced the launch of Zoom Virtual Agent 2.0, a new upgrade to its AI-powered customer service solution. This next-generation release brings intelligent, autonomous support capabilities across chat and voice, ushering in a new era of self-service with advanced...

Zoom AI goes agentic: workflows transformed across the platform

Zoom has unveiled major AI updates, evolving its AI Companion from a personal assistant into an agentic tool that streamlines workflows across Zoom Meetings, Team Chat, Docs, Phone, Whiteboard, and more. The AI Companion now executes tasks, manages multi-step actions,...

Alvaria and Zoom join forces to redefine customer engagement in contact centres

Alvaria has partnered with Zoom to equip enterprises with tools for driving customer engagement and improving operational efficiency. By combining Alvaria’s compliant outbound solutions with Zoom’s communication technology, the collaboration provides businesses with flexible, secure, and scalable solutions tailored to...

Zooming Past: Zoom’s Revenue Grows by 169% Year-over-year During the Pandemic

According to data collected by Buyshares.co.uk, video conferencing platform Zoom grew by 169 percent by the first quarter of the fiscal year 2021, during which the revenue stood at $328 million. The revenue during the first quarter of the previous fiscal...