Artificial intelligence has moved out of the sci-fi world and into everyday life, now powering the backbone of most customer service desks. In 2025, the role of AI has expanded beyond simple automation, evolving into a sophisticated orchestration of personalised, predictive, and scalable real-time interactions. Talking to CXM, Luana Oliveira, head of IT and operations … Continue reading AI Is Running Customer Service. Are You Ready for It?