Over 50% of Customers Want AI to Talk for Them, Says Gartner
By  Angelina Maksimovic

June 27, 2025

Over 50% of Customers Want AI to Talk for Them, Says Gartner

By 2028, customer service will look drastically different, and the shift is already underway. According to a recent Gartner survey,…

Only 10 Brands Got CX Right in 2025. Is Yours One of Them?

June 26, 2025

Only 10 Brands Got CX Right in 2025. Is Yours One of Them?

Online Shoppers are Getting Smarter, And More Sceptical

June 25, 2025

Online Shoppers are Getting Smarter, And More Sceptical

June 19, 2025

Message Received: The RCS Revolution Is Here

June 18, 2025

Gift Cards Are the New Currency, And Everyone’s Cashing In

June 17, 2025

Dear Customer, This Message Was (Probably) Written by AI

June 16, 2025

AI-Fueled Deepfakes Trigger Surge in Voice Fraud

June 12, 2025

Where Is AI Actually Moving the Needle in CX?

Customer Experience

8x8 Targets Rising Digital Fraud with Fast-Deploy OTP Solution

June 27, 2025

8×8 Targets Rising Digital Fraud with Fast-Deploy OTP Solution

Your Customers Want Personalisation. Why Don’t You?

June 27, 2025

Your Customers Want Personalisation. Why Don’t You?

Perception Is Profit: Forrester’s Total Experience Score Reveals All 
By  Angelina Maksimovic

June 27, 2025

Perception Is Profit: Forrester’s Total Experience Score Reveals All

New research from Forrester reveals that when companies align their brand promise with actual customer experience, they can unlock up…

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Employee Experience

Workplace Robots Aren’t the Problem, Poor Leadership Is

June 26, 2025

Workplace Robots Aren’t the Problem, Poor Leadership Is

AI Fatigue? Workers Say Tools Aren’t Living Up to the Hype

June 20, 2025

AI Fatigue? Workers Say Tools Aren’t Living Up to the Hype

By  David Archer

June 27, 2025

The Truth Behind Hiring Mismatches As AI Takes Over

In just a few years, AI and related technologies have become integral to the recruitment process for organisations and applicants…

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    Events

    Road to Gold

    Next Events
    November 13, 2025
    International Customer Experience Awards 2025
    Park Plaza Riverbank, London, UK
    February 2, 2026
    Gulf Customer Experience Awards 2026
    Dubai, UAE

    Digital Experience

    AI Agents Are Growing Fast, And Salesforce’s Agentforce 3 Keeps Them in Check
    By  Angelina Maksimovic

    June 24, 2025

    AI Agents Are Growing Fast, And Salesforce’s Agentforce 3 Keeps Them in Check

    Salesforce has introduced Agentforce 3, an upgrade to its digital labour platform, aimed at helping enterprises deploy, manage, and scale…

    From Chaos to Clarity: Infosys and Adobe Are Powering Next-Gen Marketing

    June 24, 2025

    From Chaos to Clarity: Infosys and Adobe Are Powering Next-Gen Marketing

    Liferay

    June 23, 2025

    Liferay’s Customer Summit Shows the Power of Personalisation

    Would You Fully Trust an AI with Your Customer Service?

    June 23, 2025

    Would You Fully Trust an AI with Your Customer Service? Cognizant Thinks You Should

    The image shows a real-time translation tool.

    June 16, 2025

    Sanas Unveils Breakthrough in Real-Time Speech Translation

    Trending Stories

    Is your CX strategy obsolete? How AI is revolutionising customer insights

    Here they are: the top 50 CXMStars for 2025🏆

    5 technology predictions to supercharge customer experience in 2025

    CXMStars

    Public voting closes on CXMStars

    InVision group unites entire portfolio under new “Peopleware” brand

    Combining AI and the human touch will drive public sector efficiency  

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