Robots in Aisle 4? Shoppers Aren’t Sold on Retail Tech Yet
By  Angelina Maksimovic

August 04, 2025

Robots in Aisle 4? Shoppers Aren’t Sold on Retail Tech Yet

A new consumer study from SPAR Group reveals a simple but powerful truth about in-store shopping: if products aren’t available,…

The CX Revolution Starts Inside the Company

July 30, 2025

The CX Revolution Starts Inside the Company

Digital Grocery Loyalty Isn’t Keeping Up with Its 71% Adoption Rate

July 30, 2025

Digital Grocery Loyalty Isn’t Keeping Up with Its 71% Adoption Rate

July 28, 2025

NiCE to Acquire Cognigy for $955M to Build Unified AI Platform for Customer Experience

July 23, 2025

Workplace Friction Is Draining Productivity, Says New Dayforce Report

July 23, 2025

Freshworks Accelerates McLaren F1 Team as Official Partner

July 21, 2025

Holiday Shoppers Are Spending Big in 2025, And They’re Rewriting the Rules

July 18, 2025

Is Your Loyalty Program Built for Today’s Consumer?

Customer Experience

August 05, 2025

How AW Rostamani Turned CX Technology into Tangible Business Value

InMoment Sets New Standard for Customer Engagement With Generative AI for Reviews

August 01, 2025

InMoment Sets New Standard for Customer Engagement With Generative AI for Reviews

EXL Partners with Genesys to Power Smarter, More Predictive Contact Centres 
By  Angelina Maksimovic

August 05, 2025

EXL Partners with Genesys to Power Smarter, More Predictive Contact Centres

EXL and Genesys have announced a strategic partnership aimed at revolutionising customer engagement by combining EXL’s deep expertise in data…

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Employee Experience

TTEC Boosts Financial Wellness for U.S. Employees with DailyPay Integration

August 04, 2025

TTEC Boosts Financial Wellness for U.S. Employees with DailyPay Integration

How Do Employees Really Feel About Retirement and Retention?

July 23, 2025

How Do Employees Really Feel About Retirement and Retention?

Want More Productive Employees? Fix Your Health Benefits First
By  Angelina Maksimovic

August 05, 2025

Want More Productive Employees? Fix Your Health Benefits First

Many UK employees aren’t taking advantage of workplace health benefits, with over a third (34%) saying they simply don’t use…

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    Digital Experience

    ASAPP Levels Up Contact Center AI with New Accuracy and Trust Tools
    By  Angelina Maksimovic

    August 05, 2025

    ASAPP Levels Up Contact Center AI with New Accuracy and Trust Tools

    ASAPP has unveiled major updates to its flagship product, GenerativeAgent—an AI voice and chat agent designed to handle complex, multi-step…

    Digital Ad Overload? Southeast Asia Wants Smarter, More Relevant Campaigns

    August 04, 2025

    Digital Ad Overload? Southeast Asia Wants Smarter, More Relevant Campaigns

    Alvaria and CallMiner Just Made Contact Centres a Lot Smarter

    August 01, 2025

    Alvaria and CallMiner Just Made Contact Centres a Lot Smarter

    71% of Consumers Are Fine with AI Support If It’s Upfront

    July 24, 2025

    71% of Consumers Are Fine with AI Support If It’s Upfront

    Cimulate’s New Platform Trains AI Agents to Understand Shopper Intent

    July 23, 2025

    Cimulate’s New Platform Trains AI Agents to Understand Shopper Intent

    Trending Stories

    Is your CX strategy obsolete? How AI is revolutionising customer insights

    Here they are: the top 50 CXMStars for 2025🏆

    5 technology predictions to supercharge customer experience in 2025

    CXMStars

    Public voting closes on CXMStars

    InVision group unites entire portfolio under new “Peopleware” brand

    Combining AI and the human touch will drive public sector efficiency  

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    Clientship

    Off the Record: The Real Story Behind CX

    Clientship

    The CX Transformation Journey:How Bravora Became a Customer-Centric Retail Leader

    Awards International

    Gulf Customer Experience Awards 2025: Key trends from this year’s nominations

    Latest Reports

    CX Accelerator Report

    The Art and Science of a Conversation

    It’s Time to Solve the Customer Experience Trilemma

    Drive Conversational Experiences For A Future-Ready Customer Support Strategy

    CRM AND SALES REPORT

    How CX Leaders Who Raise Their Game Are Driving Business Success