glamour ICXA25
By  Geoff Spick

November 13, 2025

Celebrating the Glitz and Glamour From the International Customer Experience Awards 2025

Starting at a tangent, depending on who you believe, businesses with a strong sense of customer belonging enjoy a five-to-six…

November 11, 2025

The Case for Human Judgment in AI-Powered Customer Experience

international customer experience awards

November 10, 2025

The Judges’ View from the International Customer Experience 2025 Awards

November 07, 2025

Airbnb’s AI Speeds Customer Service, Boosts Profits, Plans for Real World Impact

November 07, 2025

Increasing Restaurant Spend Per Head in a Tough Economy: Changing Mindset and Strategy

November 06, 2025

Top 5 Insights from New Metrics at EXP KSA

November 04, 2025

Is Overcommunication the New CX Crisis?

November 03, 2025

AWS and OpenAI Sign Record $38B Cloud Deal, the Largest in AI History

Customer Experience

glamour ICXA25

November 13, 2025

Celebrating the Glitz and Glamour From the International Customer Experience Awards 2025

RCS in CX: How RCS Business Messaging Pays Off for Customer Experience Leaders

November 13, 2025

RCS in CX: How RCS Business Messaging Pays Off for Customer Experience Leaders

By  Geoff Spick

November 14, 2025

Newell Brands’ Customer Experience Centre Strengthens Retail Partnerships and Showcases Innovation

Customer Experience Centres are popping up all over the place at the moment. There one for Mercedes Benz Trucks in…

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Employee Experience

freshworks, frankenstack, complexity,

November 10, 2025

The Price of Doing Business or £32 Billion in Frankenstack Waste? Freshworks Investigates The Cost of Complexity

HR Leaders Plan a Tech Overhaul as Automation Becomes a 2026 Priority

October 31, 2025

HR Leaders Plan a Tech Overhaul as Automation Becomes a 2026 Priority

What Is Self-Actualization? The Key to Growth, Fulfillment, and Productivity at Work
By  David Dungay

November 12, 2025

What Is Self-Actualization? The Key to Growth, Fulfillment, and Productivity at Work

Work used to be a transaction: effort for income. Now, that isn’t enough. People want to grow, take steps that…

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    Beyond the Funnel: Why an AI CRM Might Be Your Most Important System in 2026
    By  David Dungay

    November 14, 2025

    Beyond the Funnel: Why an AI CRM Might Be Your Most Important System in 2026

    Remember when a CRM was basically a fancy spreadsheet? That era’s over. The sharpest teams today aren’t just logging customer…

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    Digital Customer Journey Mapping: Create, Analyze & Optimize the End-to-End Experience

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    October 24, 2025

    Amazon’s New ‘Help Me Decide’ Feature Picks the Right Product for You

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