Customer Experience
May 16, 2025
The future of fast food: 77% of drivers want to skip the line with in-car voice assistants
May 16, 2025
Reputation’s AI-first evolution empowers brands with deeper reputational insights and reach
May 15, 2025
Why B2B customer experience should stop chasing ‘faster’
May 15, 2025
IHG modernises global guest experiences with Genesys Cloud integration
May 15, 2025
UK public sector scrambles to modernise citizen services before 2030 deadline
May 15, 2025
Twilio and Microsoft team up to accelerate conversational AI for customer engagement
May 15, 2025
Press Ganey Forsta acquires InMoment
May 15, 2025
Customer Experience World Games prepares for June launch
Digital Experience
May 13, 2025
Gen Z and Millennials threaten to walk if businesses don’t offer in-app payments
May 12, 2025
Deepfakes threaten call centre security, claims Reality Defender
May 08, 2025
Infobip powers new digital pit lane for Haas F1 fans
May 08, 2025
IBM data shows CEOs rushing to AI despite a 25% success rate
May 06, 2025
Pushing the innovation experience with Valtech
May 06, 2025
AI fuels over half of fraud. Banks fight back with AI of their own
May 06, 2025
No more “please hold”: Talkdesk brings AI innovation to utility support
Employee Experience
