By  David Dungay

January 06, 2026

CXMStars Returns — 2026 Edition Now Open! 

Customer Experience Magazine is thrilled to announce that CXMStars™️ 2026 is officially open for entries! Now in its seventh year, CXMStars™️ returns…

2025 Was About Agentic AI. What Comes Next

January 05, 2026

2025 Was About Agentic AI. What Comes Next?

rage bait

December 17, 2025

The Words of the Year Are Marketing and CX Warnings, Not Business Objectives

December 15, 2025

Google’s AI Is Phoning Businesses for Pricing and Many Aren’t Answering, Survey Reveals

December 12, 2025

Customer Experience Attracted More Investment and M&A Activity in 2025

December 11, 2025

Gartner: AI Hasn’t Shrunk CX Workforces, Yet

December 09, 2025

Interview: International Customer Experience Awards’ CX Leader of the Year, Claire Bristowe

December 09, 2025

The US Customer Experience Awards 2026 is Now Open 

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Video

Customer Experience

talkdesk

January 09, 2026

Talkdesk Drives Customer Experience Automation With New Tools For Stronger Engagement

RCS Is Turning Brand Texts Into Something Consumers Actually Want

January 09, 2026

RCS Is Turning Brand Texts into Something Consumers Actually Want

chatbot 2026, ai
By  Geoff Spick

January 09, 2026

Chatbots Delivered AI-Powered Results in 2025, What’s Coming in 2026?

With the news from CES that Amazon’s Alexa+ is finally escaping the company’s consumer hardware and becoming a wider-ranging, web-based,…

podcast
Stream all episodes here

Employee Experience

Frontline Workers Are Burning Out on Promises of Better Pay and Balance

January 06, 2026

Frontline Workers Are Burning Out on Promises of Better Pay and Balance

relationships

December 31, 2025

The Business Case for Building Relationships at Work, and How to Do It Right

AI and personalisation are the key to combating marketing fatigue
By  David Dungay

January 07, 2026

Work isn’t Working According to EX Trailblazer Nadin

There’s a growing crisis in UK workplaces that most politicians don’t see. While MPs debate future skills and employability, they’re…

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    Digital Burnout Is Becoming a Daily Experience for Always-On Customers

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    Google’s AI Is Phoning Businesses for Pricing and Many Aren’t Answering, Survey Reveals

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    Over 8,000 Breaches Show Cybersecurity Struggling to Contain AI Risk

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