Zoom earnings
By  Geoff Spick

November 25, 2025

Zoom Talks Scaling the AI Customer Experience as Companion 3.0 Takes Off

Zoom is one of the last big tech companies declaring earnings before the Thanksgiving break, but not much is stopping…

November 21, 2025

Contact Centre Expo Roundup: Blending AI and People Skills

November 20, 2025

CXM Gets the Latest Views From Contact Centre Expo on Industry Trends and Ambitions

November 18, 2025

The AI Bubble and What It Could Mean For the Customer Experience Market

November 13, 2025

Celebrating the Glitz and Glamour From the International Customer Experience Awards 2025

November 11, 2025

The Case for Human Judgment in AI-Powered Customer Experience

November 10, 2025

The Judges’ View from the International Customer Experience 2025 Awards

November 07, 2025

Airbnb’s AI Speeds Customer Service, Boosts Profits, Plans for Real World Impact

Customer Experience

Brands Lose Customers the Second Product Information Stops Making Sense

November 25, 2025

Brands Lose Customers the Second Product Information Stops Making Sense

The Interface That Speaks

November 25, 2025

The Interface That Speaks

happyrobot DHL
By  Geoff Spick

November 25, 2025

DHL Posts HappyRobot’s AI Agents to Support Live Supply Chain Operations

AI agents are all over the news and learning fast in today’s fast-moving organisations. Yet, there are still plenty of…

podcast
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Videos

Employee Experience

GoHealth and Second Nature The AI Partnership That Cut Employee Training Time in Half

November 20, 2025

GoHealth and Second Nature: The AI Partnership That Cut Employee Training Time in Half

Luton Airport

November 19, 2025

London Luton Airport Boosts Career Pathways for the Next Generation

Calabrio Agents Are Carrying More Than Ever, Leaders Need to Step Up
By  Sandra Radlovacki

November 24, 2025

Calabrio: Agents Are Carrying More Than Ever, Leaders Need to Step Up

The pressure on contact centre teams has grown significantly in recent years. Customer issues are more complex, expectations are higher,…

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    Digital Experience

    62% of businesses experienced an increase in friendly-fraud incidents over the previous two years.
    By  Sandra Radlovacki

    November 25, 2025

    Friendly Fraud: The Fastest-Growing CX Problem in Digital Commerce

    It might be tempting to dismiss the phrase as a paradox: “fraud” that’s “friendly”? Yet for merchants, it is anything…

    The Rise of the Hybrid & Multi-Cloud Contact Center: Building Resilience Beyond Single-Cloud Dependency

    November 18, 2025

    The Rise of the Hybrid & Multi-Cloud Contact Center: Building Resilience Beyond Single-Cloud Dependency

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    November 17, 2025

    Radisson’s Creator Hub Innovates Travel Storytelling

    Beyond the Funnel: Why an AI CRM Might Be Your Most Important System in 2026

    November 14, 2025

    Beyond the Funnel: Why an AI CRM Might Be Your Most Important System in 2026

    Topps Tiles

    November 05, 2025

    Topps Tiles Transforms Store Execution for A Better Employee and Customer Experience

    Trending Stories

    6 reasons why awards programmes deliver ROI

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    Off the Record: The Real Story Behind CX

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    The CX Transformation Journey:How Bravora Became a Customer-Centric Retail Leader

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    Gulf Customer Experience Awards 2025: Key trends from this year’s nominations

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    The Art and Science of a Conversation

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    How CX Leaders Who Raise Their Game Are Driving Business Success