By  Geoff Spick

August 29, 2025

Not Vegas, Baby! The Need for New CX in a Dying Hospitality City

Las Vegas has taken something of a hammering as a destination recently. Resort bookings are down, trade event attendance is…

Consumers Will Pay More for Brands They Trust, New CX Study Shows

August 27, 2025

Consumers Will Pay More for Brands They Trust, New CX Study Shows

AI Is Everywhere in Banking Contact Centres, Except in the Metrics That Matter

August 26, 2025

AI Is Everywhere in Banking Contact Centres, Except in the Metrics That Matter

August 21, 2025

Quiet Vacations Are the Work Hack Nobody’s Talking About

August 20, 2025

The Dos and Don’ts of Modern Office Etiquette

August 18, 2025

IPSOS’ CXO Jamie Thorpe Talks The Shifting Dynamics of Customer Loyalty

August 13, 2025

Gen Z Puts Their Money Where Their Trust Is

July 30, 2025

The CX Revolution Starts Inside the Company

Customer Experience

Accenture Expands Salesforce and Gen AI Strength with NeuraFlash Acquisition

September 01, 2025

Accenture Expands Salesforce and Gen AI Strength with NeuraFlash Acquisition

IATA training

September 01, 2025

IATA Offers Airline CX Training on Data and Insight Use

Australia Prepares for World-First Social Media Ban for Under-16s, But Challenges Remain
By  Angelina Maksimovic

September 01, 2025

Australia Prepares for World-First Social Media Ban for Under-16s, But Challenges Remain

Australia is set to implement what has been described as a world-first social media ban for users under 16, coming…

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Employee Experience

Shadow AI is Everywhere: Are Your Employees Flying Blind?

August 28, 2025

Shadow AI is Everywhere: Are Your Employees Flying Blind?

office RTO

August 28, 2025

RTO Stats and Conspiracy Theories Pile Up

Gen Z Wants More Praise at Work 
By  Angelina Maksimovic

September 01, 2025

Gen Z Wants More Praise at Work 

Three out of four U.S. managers believe Gen Z employees crave more recognition than their older colleagues,  and not just for…

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    AI Set to Replace Google as Business Research Tool, Experts Predict
    By  Sandra Radlovacki

    August 29, 2025

    AI Set to Replace Google as Business Research Tool, Experts Predict

    Google’s quarter-century reign as the default gateway for business research may be nearing its end. A new study from Bospar…

    Kasisto Delivers AI That Thinks Like a Banker 

    August 25, 2025

    Kasisto Delivers AI That Thinks Like a Banker 

    Americans Keep Using the Same Passwords, Even as Attacks Surge

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    Americans Keep Using the Same Passwords, Even as Attacks Surge

    When Will AI in Learning Live Up to the Hype?

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    When Will AI in Learning Live Up to the Hype?

    Anthropic’s Claude Can Now Walk Away from Abusive Conversations

    August 18, 2025

    Anthropic’s Claude Can Now Walk Away from Abusive Conversations

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