Claire Bristowe
By  Geoff Spick

December 09, 2025

Interview: International Customer Experience Awards’ CX Leader of the Year, Claire Bristowe

While we’re starting to look forward to next year’s awards, the after glow of the recent ceremonies is still bright….

lazy angry AI in 2026

December 05, 2025

2026 Predictions: The Year AI Turns Nasty and Makes Us Lazy?

ChatGPT Launched a Shopping Research Feature and People Have Mixed Feelings

December 04, 2025

ChatGPT Launched a Shopping Research Feature and People Have Mixed Feelings

December 04, 2025

Salesforce Says AI Agents Are Already Running Customer Experience

December 01, 2025

CXM’s November Catch-Up and December CX Events Roundup

November 25, 2025

Friendly Fraud: The Fastest-Growing CX Problem in Digital Commerce

November 25, 2025

Zoom Talks Scaling the AI Customer Experience as Companion 3.0 Takes Off

November 21, 2025

Contact Centre Expo Roundup: Blending AI and People Skills

Customer Experience

selectour kleio

December 09, 2025

Selectour and Kleio’s Conversational AI Launches Agentic Travel Commerce

Thoma Bravo Finalises Verint Takeover

December 09, 2025

Thoma Bravo Finalises Verint Takeover

By  David Dungay

December 09, 2025

Inside DVLA’s Quiet AI Revolution

When the Driver and Vehicle Licensing Agency decided to overhaul its customer-service operation, it did so without fanfare. There was…

podcast
Stream all episodes here

Employee Experience

AI Is Everywhere Except in Staff Training

November 27, 2025

AI Is Everywhere Except in Staff Training. It’s Time to Catch Up

lucozade

November 27, 2025

Banish the Office Winter Blues With A Suntory-Style Redesign

27% of U.S. Workers Would Rather Get a Root Canal Than Attend the Office Holiday Party
By  Sandra Radlovacki

December 08, 2025

27% of U.S. Workers Would Rather Get a Root Canal Than Attend the Office Holiday Party

This December, plenty of workers would rather book a dentist appointment than open an office holiday party invite. Apparently, mandatory…

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    February 23, 2026
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    February 24, 2026
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    Digital Experience

    Over 8,000 Breaches Show Cybersecurity Struggling to Contain AI Risk
    By  Sandra Radlovacki

    December 03, 2025

    Over 8,000 Breaches Show Cybersecurity Struggling to Contain AI Risk

    More than 8,000 global data breaches in the first half of 2025, exposing an estimated 345 million records, are not…

    Accessibility Is Now the Biggest Conversion Problem Costing Europe Millions

    November 28, 2025

    Accessibility Is the Biggest Conversion Problem Costing Europe Millions

    Social Media Isn’t Fun Anymore. What Does That Mean for Brands

    November 28, 2025

    Social Media Isn’t Fun Anymore. What Does That Mean for Brands?

    Turns Out People Buy More When Apps Aren’t Terrible

    November 26, 2025

    Turns Out People Buy More When Apps Aren’t Terrible

    62% of businesses experienced an increase in friendly-fraud incidents over the previous two years.

    November 25, 2025

    Friendly Fraud: The Fastest-Growing CX Problem in Digital Commerce

    Trending Stories

    6 reasons why awards programmes deliver ROI

    Is your CX strategy obsolete? How AI is revolutionising customer insights

    Here they are: the top 50 CXMStars for 2025🏆

    5 technology predictions to supercharge customer experience in 2025

    CXMStars

    Public voting closes on CXMStars

    InVision group unites entire portfolio under new “Peopleware” brand

    Industry Reports

    Clientship

    Off the Record: The Real Story Behind CX

    Clientship

    The CX Transformation Journey:How Bravora Became a Customer-Centric Retail Leader

    Awards International

    Gulf Customer Experience Awards 2025: Key trends from this year’s nominations

    Latest Reports

    CX Accelerator Report

    The Art and Science of a Conversation

    It’s Time to Solve the Customer Experience Trilemma

    Drive Conversational Experiences For A Future-Ready Customer Support Strategy

    CRM AND SALES REPORT

    How CX Leaders Who Raise Their Game Are Driving Business Success