Strict Returns Policies Risk Driving Away Shoppers, Survey Finds
By  Angelina Maksimovic

September 12, 2025

Strict Returns Policies Risk Driving Away Shoppers, Survey Finds

A new 2025 Global Consumer Retail Returns Survey from Blue Yonder reveals that tightening retail return policies could cost retailers…

Zoom Moves into Cars with New LG Partnership

September 10, 2025

Zoom Moves into Cars with New LG Partnership

September 09, 2025

8×8: “AI is a Thought Partner, Not a Thought Leader”

September 08, 2025

Majority of U.S. Companies Now Require AI Use, Survey Finds 

September 04, 2025

Job-Hopping? More Like Myth-Hopping

September 03, 2025

ICXA 2025 Finalist Istanbul Airport Gains Level 5 ACI Customer Experience Accreditation

August 27, 2025

Consumers Will Pay More for Brands They Trust, New CX Study Shows

August 26, 2025

AI Is Everywhere in Banking Contact Centres, Except in the Metrics That Matter

Customer Experience

Buy Now, Pay Later: America’s Hidden Debt Trap

September 15, 2025

Buy Now, Pay Later: America’s Hidden Debt Trap

Google Cloud Unveils Conversational Commerce Agent to Redefine Retail Shopping 

September 12, 2025

Google Cloud Unveils Conversational Commerce Agent to Redefine Retail Shopping 

Gartner: By 2028, Every Fortune 500 Will Still Rely on Human Customer Service
By  Angelina Maksimovic

September 15, 2025

Gartner: By 2028, Every Fortune 500 Will Still Rely on Human Customer Service

Despite predictions that artificial intelligence would replace entire customer service departments, a new Gartner study makes it clear: human agents…

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Employee Experience

AI Is Shaping the Future of Work, But Only 18% of Tasks Are Fully Automatable

September 12, 2025

AI Is Shaping the Future of Work, But Only 18% of Tasks Are Fully Automatable

More Than Half of Gen Z Check Employer Social Media Before Applying

September 10, 2025

More Than Half of Gen Z Check Employer Social Media Before Applying

Calabrio Pushes Workforce Management into the AI Era with New Intelligence Suite
By  Sandra Radlovacki

September 15, 2025

Calabrio Pushes Workforce Management into the AI Era with New Intelligence Suite

Calabrio has introduced Workforce Intelligence, a platform it says redefines how contact centres manage their people in an AI-driven world….

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    8x8 Partners with ULAP Networks to Break Down Global Connectivity Barriers
    By  Angelina Maksimovic

    September 15, 2025

    8×8 Partners with ULAP Networks to Break Down Global Connectivity Barriers

    8×8 has announced a strategic partnership with ULAP Networks, a global cloud infrastructure and connectivity company known for sovereign-ready, compliance-driven…

    Ralph Lauren Launches ‘Ask Ralph,’ an AI Stylist for the Digital Age 

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    Ralph Lauren Launches ‘Ask Ralph,’ an AI Stylist for the Digital Age

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    RingCentral Acquires CommunityWFM to Advance Contact Center AI

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    CMOs Still Make Decisions on Gut Feeling, But Synthetic Research Could Change That

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    AI Is Becoming a Financial Advisor, And High Earners Are Leading the Way

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