airbnb
By  Geoff Spick

November 07, 2025

Airbnb’s AI Speeds Customer Service, Boosts Profits, Plans for Real World Impact

Airbnb announced revenue up 10% for its latest quarter, driven by 133.6 million nights and seats booked, up 9% from…

dining

November 07, 2025

Increasing Restaurant Spend Per Head in a Tough Economy: Changing Mindset and Strategy

November 06, 2025

Top 5 Insights from New Metrics at EXP KSA

November 04, 2025

Is Overcommunication the New CX Crisis?

November 03, 2025

AWS and OpenAI Sign Record $38B Cloud Deal, the Largest in AI History

October 30, 2025

How EXP KSA is Redefining the Experience Movement in the Middle East

October 28, 2025

When Busyness Isn’t Progress: What Is Fauxductivity?

October 27, 2025

How Tech and AI Is Redefining the Las Vegas Experience

Customer Experience

Trust Decides Where Patients Go

November 07, 2025

Trust Decides Where Patients Go

dining

November 07, 2025

Increasing Restaurant Spend Per Head in a Tough Economy: Changing Mindset and Strategy

airbnb
By  Geoff Spick

November 07, 2025

Airbnb’s AI Speeds Customer Service, Boosts Profits, Plans for Real World Impact

Airbnb announced revenue up 10% for its latest quarter, driven by 133.6 million nights and seats booked, up 9% from…

podcast
Stream all episodes here

Employee Experience

Over Half of Employees Download Apps Without IT Approval

October 30, 2025

Over Half of Employees Download Apps Without IT Approval

U.S. Employees Say Workplace Changes Are Creating More Stress Than Progress

October 30, 2025

U.S. Employees Say Workplace Changes Are Creating More Stress Than Progress

HR Leaders Plan a Tech Overhaul as Automation Becomes a 2026 Priority
By  Sandra Radlovacki

October 31, 2025

HR Leaders Plan a Tech Overhaul as Automation Becomes a 2026 Priority

By the end of next year, a lot of HR departments will look very different — or at least that’s…

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    Digital Experience

    Topps Tiles
    By  Geoff Spick

    November 05, 2025

    Topps Tiles Transforms Store Execution for A Better Employee and Customer Experience

    Topps Tiles, a UK’s tile retail specialist, has completed the rollout of Cegid Retail Store’s Excellence, a task management and…

    Digital Customer Journey Mapping: Create, Analyze & Optimize the End-to-End Experience

    October 27, 2025

    Digital Customer Journey Mapping: Create, Analyze & Optimize the End-to-End Experience

    Amazon’s new AI-powered shopping feature ‘Help Me Decide’ makes it easy to quickly pick the right product Help Me Decide expands Amazon’s suite of AI shopping tools, pairing you with the right product with the tap of a button.

    October 24, 2025

    Amazon’s New ‘Help Me Decide’ Feature Picks the Right Product for You

    digital transformation

    October 20, 2025

    ArvatoConnect Statistics Highlight UK Digital Growth and Deficit Risks

    When AI Starts Shopping for Us, Who Pays for the Mistakes

    October 20, 2025

    When AI Starts Shopping for Us, Who Pays for the Mistakes?

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