Disability and The Cost of a CX Catastrophe
Ignoring disability awareness is a recipe for CX disaster. Chris Jay of Bascule Disability Training, explains how businesses can avoid PR fallout whilst improving customer service for all… Every so often, a headline surfaces revealing how an organisation has mishandled an interaction involving a customer with a disability. These stories usually tend to attract the … Continue reading Disability and The Cost of a CX Catastrophe
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