AI in the contact centre has moved from hype to measurable outcomes. After years of experimentation and small-scale pilots, many organisations are now committing to enterprise-wide deployments. Jonathan Rosenberg, Chief Technology Officer and Head of AI at Five9, believes the timing is no coincidence. “It’s clear that the technology has approached a pivot point. Especially … Continue reading Five9: Agentic AI Isn’t the Future of CX, It’s Already Here