The recent news about JFK airport’s Terminal 4 evolution got CXM all curious about the future of air travel and how the JFK customer experience is changing. Fortunately, Maddy Kossakowski, Designit’s executive experience design director, and Belinda Jain, vice president, customer experience and commercial at JFK International Air Terminal – the operator of Terminal 4 … Continue reading JFK Airport Terminal 4 interview, exploring the future of passenger CX