After loudly downsizing its customer support team in the name of AI efficiency, Klarna is backpedalling. The Swedish fintech is once again hiring human agents, admitting that its AI-first strategy delivered cost savings, but at the expense of service quality. CEO Sebastian Siemiatkowski, once a vocal evangelist for AI-driven customer interactions, told Bloomberg that the … Continue reading Klarna rethinks AI push, rehires humans after automation stumbles