Pfizer develops CX metric for pharma field reps

Every industry needs to develop its own flavour of CX. Some industries are further ahead like retail, banking, telecoms. Other sectors are just starting out, such as construction, engineering, media, or pharma. Within a heavily regulated industry like pharma, any customer experience model has to adapt to a multitude of separate market drivers depending on … Continue reading Pfizer develops CX metric for pharma field reps