Public Sector Hold Times Now UK’s Biggest CX Headache, Beating Banks

Healthcare providers and government agencies have overtaken banks as the most frustrating organisations to reach by phone in the UK, according to a new survey by customer experience platform 8×8. Seventy-five percent of UK consumers say they often can’t get through to the right department when calling about urgent issues, and many won’t stay on … Continue reading Public Sector Hold Times Now UK’s Biggest CX Headache, Beating Banks