Tis the season for tech types, big brands and software planners to drag a crystal ball out and have a peek into their roadmap and conceptual futures. Personally, I wish they’d give it rest, so we could all have a quieter winter, but like most bandwagons, seasonal or otherwise, there’s no stopping them. From cloud … Continue reading Report Roundup: CX Vendors Cite Contextual Intelligence and Change Resistance as Key Trends for 2026