What 50 omnichannel campaigns reveal about the future of CX
What do Klarna, Duolingo, and Sephora have in common? No, this isn’t the start of a joke. It’s a serious question that exposes a significant shift in how brands approach customer experience (CX). While most companies struggle to unify online and offline touchpoints, these brands are entirely rewriting the rules. The insights in this article … Continue reading What 50 omnichannel campaigns reveal about the future of CX
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