Modern retail is at a pivotal juncture, balancing technological innovation and human interaction. “Never mind how much retail tech you use, that’s all very nice, but one-on-one will never go away,” Silvia Coleman, VP of thought leadership at CXG, told Customer Experience Magazine. The key challenge is leveraging artificial intelligence(AI), augmented reality (AR), and other … Continue reading From aisles to algorithms: the evolution of in-store retail