Tom Boyle
Co-Chair, Telecoms Best Values Group
NHS
5th November 2026
·
Wembley Stadium, London
CX Vision 2035
Customer experience is being fundamentally reshaped
Most CX strategies today are built for a world that is already disappearing.
Bringing together an international audience and a high-impact exhibition, CX Vision 2035 helps leaders step out of short-term thinking and see the global shifts reshaping customer experience.
2,500+
CX leaders & decision-makers
Shaping strategy and investing in transformation
500+
Awards entries
Award winning programmes and solutions
50+
Countries represented
Global perspective on customer experience
30+
Selected exhibitors
High impact exhibition
30+
Speakers, analysts & senior leaders
Defining what comes next in CX
Conference + Expo + Awards in one place
Explore what's shaping CX and the innovations setting the standard
Leaders shaping the future of customer experience
Hear from global CX leaders, analysts, and practitioners who are actively redefining how organisations design and deliver experience.
Tim Banting
Founder & Principal Analyst
SoWhatNowWhat
Raul Alvarez
Chief Digital Officer
Radisson Hotel
Katie Stabler
Founder & Director of Customer Experince
Cultivate
Justin Robbins
Founder & Principal Analyst
Metric Sherpa
Gloria Gupta
Senior Director
American Medical Association
Finbarr Begley
Senior Analyst
Cavell
Dave Michels
Lead Analyst
TalkingPointz
Dave Darcy
Managing Director
Laughing Leadership
Ben Hick
Director - Customer Experience & Propositions
TUI
Trusted by global organisations
CX needs a new global gathering
Customer experience is evolving faster than most organisations can adapt.
AI is redefining how customers interact with brands
Expectations are shifting across generations
Trust, automation, and personalisation are reshaping business models
Most events focus on today's tools.
CX Vision 2035 focuses on the next decade.
Bringing together global CX leaders, innovators, and award-winning organisations shaping what comes next.
Not a conference.
A strategic reset point.
CX Vision 2035 is designed for leaders who need to think beyond incremental improvement.
Strategy meets execution
Move beyond abstract thinking. Every session connects strategic insight with practical application.
Real-world over theory
Hear from leaders who have done the work, not consultants presenting frameworks.
Technology in context
Understand technology through the lens of transformation, not product features.
You don't just hear what's changing, you understand what to do about it.
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The technology shaping the next generation of experience
Alongside the summit, the CX Vision Expo brings together the platforms, technologies and innovators redefining how customer experience is delivered.
From AI-driven insight and customer data to service design, automation and contact centre innovation, the expo gives direct access to the solutions building the future of CX.
By attending you will have
Clearer direction for your CX strategy
Practical ideas to drive transformation inside your organisation
Insight into how CX will evolve over the next 1–3 years, and towards 2035
Greater confidence in decision-making through exposure to credible global expertise
Perspective from leaders across the UK, Europe, North America and the Middle East
A global CX leadership
environment
CX Vision 2035 brings together 2,500 senior CX professionals and transformation leaders responsible for:
01
Customer experience strategy
02
Service transformation
03
Digital and AI-enabled experience design
04
Global customer operations
This creates a high-density peer environment where you can:
Benchmark your approach
Test your thinking
Understand how leading organisations are evolving
The Venue
Wembley Stadium
CX Vision 2035 takes place at one of the world's most iconic venues.
Located in London with excellent transport connections, Wembley provides a setting that reflects the ambition of the summit — a global gathering focused on the future of customer experience.
Purpose-built conference and hospitality spaces create the ideal environment for focused learning, high-level discussion and meaningful connection.
How to get there
CX Vision 2035 is brought to you by Customer Experience Magazine (CXM), operated by Awards International Ltd.
Be in the room where the future of CX is decided
Join 2,500 CX leaders shaping strategy for the next decade.