March 25, 2026
DeepBrain AI Brings Conversational Avatars to Customer Service
Palo Alto-based DeepBrain AI has officially launched its B2B AI Video Agents for real-time, two-way enterprise interactions across customer service and internal operations. According to DeepBrain, the launch “signals a paradigm shift in how businesses communicate, moving beyond static video content to Conversational Avatars that listen, understand, and respond to users in real-time”. The announcement brings the everyday reality of enterprise employees working alongside AI avatars one step closer.
From Content to Conversation
DeepBrain’s shift marks a departure from how AI avatars have traditionally been used. Rather than generating polished, pre-recorded assets for training or marketing, the company’s agents act as “intelligent partners”, capable of closing the distance “between human empathy and digital scalability”. Built on DeepBrain’s AI Studios platform, the solution is intended to scale across large organisations, with the company claiming that enterprises can deploy thousands of virtual agents simultaneously without the overhead associated with manual support infrastructure.
Eric (Se-young) Jang, CEO of DeepBrain AI, outlines the technology’s benefits: “The future of video is no longer a one-way street; it is built on interaction. Our AI Video Agents move the Interactive Avatar into the heart of the business workflow, providing a conversational interface that drives real, measurable value.”
DeepBrain adds that the technology has already been adopted by Shinhan Bank, Samsung Securities, and SAP, demonstrating its reliability and readiness for mission-critical environments. The extent to which the latter, SAP, worked with DeepBrain was not specified, although SAP has spoken about its integration of AI avatars from rival Synthesia. DeepBrain has also, more than three years ago, partnered with Lenovo to power its ThinkEdge Avatar F1 experience.
Enterprise Use Cases
The company positions its video agents across three areas of enterprise activity. In customer experience, the agents are designed to provide round-the-clock support while maintaining a consistent brand voice. Internally, employees can use the same technology as a kind of on-demand digital mentor, accessing professional knowledge through real-time dialogue. Across both contexts, the expected outcome is that agents absorb significant operational workload, allowing human teams to focus on more strategic work.
A Competitive Market
DeepBrain enters a space where enterprise video expectations are high and brands are under pressure to keep pace. Synthesia is one vendor already active within the space, having unveiled its 3.0 AI video platform in October 2025. Since then, it has updated its avatars to perform prompt-driven physical actions alongside dialogue, enabling them to “gesture like professional speakers”. Yepic AI also offers a dedicated AI video agents product for enterprise deployments, while Nexa Cognition provides interactive AI avatars that integrate directly with HubSpot, making them accessible within existing CRM workflows.
There is already evidence of demand emerging for this kind of technology. In a survey last year of around 1200 workers conducted by IntelliVid Research, 75 per cent of those involved in workplace video creation agreed that AI video solutions deliver the most value when embedded in existing software workflows, rather than operating as standalone tools.
Breaking into the Mainstream
Whether AI video agents will follow early retail deployments of AI video in customer service into the mainstream remains to be seen, but the signals from the market are encouraging. AI automation platform My AI Front Desk captured some of the optimism for the technology in CX, which follows years of theoretical discussion: “We’re talking about AI video agents, and they’re not just a futuristic concept anymore; they’re here to shake up how businesses handle customer interactions.”
