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    • Canadian Specialist Hospital Teams With Dubai Charity Association to Provide Humanitarian Healthcare

      Paul Ainsworth
      March 6, 2018
      Business News, Healthcare & Wellness
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    • AIM 2019: Mapping the Future of FDI

      Paul Ainsworth
      November 12, 2018

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      Ahmed Aly Shaban
      October 22, 2018

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      CXM World Editorial Team
      October 9, 2018
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    • Writing a 'Knock Your Socks Off' Service Culture Plan

      Paul Ainsworth
      December 27, 2017
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      Yasser Bahaa El-Din
      December 10, 2018

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      Yasser Bahaa El-Din
      October 30, 2018

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      Yasser Bahaa El-Din
      September 11, 2018
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    • Autonomous Air Taxi Service Tested for the First Time

      Paul Ainsworth
      September 27, 2017
      CXM Digital, Digital Video
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    • Gulf Customer Experience Awards: A Judge’s Insight

      Paul Ainsworth
      February 2, 2018

    • Gulf Customer Experience Awards: ‘Entries Improving Every Year’

      Paul Ainsworth
      February 2, 2018

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      Paul Ainsworth
      February 2, 2018
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      Paul Ainsworth
      September 4, 2017
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    • Virgin Mobile UAE: Gulf Customer Experience Awards Success Helps us ‘Make Mobile Better’

      Paul Ainsworth
      October 5, 2018

    • Sultan Butti Bin Mejren to Present at 2018 Gulf Real Estate Awards

      Paul Ainsworth
      March 5, 2018

    • The Secret to Winning Awards: A Judge Offers Valuable Insight

      Di Mayze
      December 22, 2017
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Trending
  • Arabic Translation for Ian Golding’s Hugely Successful CX Book
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Customer Experience

Arabic Translation for Ian Golding’s Hugely Successful CX Book

Paul Ainsworth
March 21, 2019
Customer Experience, News
The debut book from international CX consultant and CX Masterclass host Ian Golding, which is revolutionising Customer Experience best practise across the globe, will soon be available in Arabic. Customer W...

Avaya Opens Cutting-Edge Customer Experience Center in Dubai

Paul Ainsworth
March 20, 2019
Customer Experience, News
Avaya has opened a new Customer Experience Center in Dubai's One Central district that it says will shape the "CX of tomorrow". Showcasing the latest advancements in artificial intelligence (AI), biometric...

Setting Sights on a Clear Customer Experience Vision

Mohammed Husary
March 8, 2019
Customer Experience, Features, Uncategorized
I recently acted as Chairperson of the judging panel for the Gulf Customer Experience Awards and found it incredibly inspiring to see so many different types and sizes of businesses taking Customer Experience ...

CSR Strategies: Which one Suits Your Business?

Ghita Lebiad
March 4, 2019
Customer Experience, Features, Sustainability
Today, you can have the impression that most companies in the market, no matter the size or industry in which they operate, invest in Corporate Social Responsibility (CSR) - or at least in CSR communication. ...

Major Digital Transformation Journey at Gulf Bank as Part of CX Overhaul

Paul Ainsworth
March 4, 2019
Customer Experience, News
Kuwait's Gulf Bank has revealed details of a digital transformation journey designed to streamline their service for customers. Working with firm Alaris, the bank has digitized 50 million documents using sc...

A Judge’s Guide to Awards Success

Daniel Ord
March 1, 2019
Customer Experience, Events, Uncategorized
Daniel Ord is the Founder and Director of OmniTouch International, and a judge at the Gulf Customer Experience Awards. This year I’m scheduled to judge awards entries in Dubai, London, Amsterdam, and Wiesba...

NBF: Building Competitiveness Through Employee Engagement

Paul Ainsworth
February 19, 2019
Customer Experience, Employee Experience, News
The Overall Winner at this year's Gulf Customer Experience Awards has spoken of its goals regarding hiring the very best talent in the region - and keeping them engaged as valued employees. The National Ban...

Customer Experience Soars to new Heights at Rebranded Dubai International

Paul Ainsworth
February 18, 2019
Customer Experience, News
Dubai International (DXB) is rebranding as a "destination itself" as it aims to attract more visitors to the Emirate. The hub is the world's busiest airport for international passengers, and has seen an ann...

Gulf Customer Experience Awards: Innovation and Expertise

Jorge Castellote
February 15, 2019
Customer Experience, Features
For the past four years, the Gulf Customer Experience Awards have sought to reward the companies in the region that deliver outstanding customer experiences. This year, I had the opportunity to be on the j...

Customer Complaints: Not all the Same

Sherif Ibrahim
February 5, 2019
Customer Experience, Features
When it comes to resolving a customer's complaint and addressing their concerns, customer service experts have various ideas about the right and wrong actions to take. However, there is no right and wrong -...
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