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      Open for Entries: International Business Excellence Awards - The Sixth Edition

      Sandra Radlovacki
      March 25, 2020
      Awards Stories, Business Excellence, Business News, Events, Feature, Features, Home, International Business Excellence Awards, News
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      Sandra Radlovacki
      July 7, 2020

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      May 12, 2020
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      Sandra Radlovacki
      December 27, 2017
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      Ismail Ozenc
      July 9, 2020

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      June 18, 2020

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      Maria Kallergi
      June 16, 2020
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      September 27, 2017
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      Paul Ainsworth
      February 2, 2018

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      Paul Ainsworth
      February 2, 2018

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      Paul Ainsworth
      February 2, 2018
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      Open for Entries: International Business Excellence Awards - The Sixth Edition

      Sandra Radlovacki
      March 25, 2020
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      Sandra Radlovacki
      June 22, 2020

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      Sandra Radlovacki
      April 15, 2020

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      Sandra Radlovacki
      April 14, 2020

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      Di Mayze
      November 22, 2019

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      Paul Ainsworth
      October 5, 2018

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      Paul Ainsworth
      November 13, 2017
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Customer Experience

Building CX Knowledge in Arabic: An Interview with Olga Budieri

Sandra Radlovacki
June 15, 2020
Customer Experience, Interview
Olga Budieri is Global Head of Customer Experience at Dubai-based international express, mail delivery and logistics services company Aramex. As a globally certified professional with more than 10 years in...

Traditional Customer Experience (CX) vs Meta Customer Experience (MCX): Are they the same?

Ismail Ozenc
June 1, 2020
Blog, Customer Experience, Feature
The father of Management thinking, Peter Drucker said: “The purpose of business is to create and keep a customer”. No matter if you are in B2B, B2C or government organisation, the goal is to sustain and gr...

Managing the “Experience Economy” During COVID-19

Shaikh Wajihuddin Nizami
April 22, 2020
Blog, Customer Experience
The term “Experience Economy” is not a new concept and was first used in late 1990s. The concept predicted the experience economy would be the next economic revolution, following the agrarian, industrial and t...

When Pandemics Become Innovation Catalysts

Praveen Nijhara
April 6, 2020
Blog, Customer Experience
We had several plans for the coming week. We had so many things to get done at work. We probably had plans on the personal front too and were upbeat about the next few days. And all of a sudden, the entire ...

CXM Snippets: Three Stories in Three Minutes

Sandra Radlovacki
March 12, 2020
Customer Experience, News
Three stories from the world of Customer, Employee and Digital Experience in Three Minutes... Dubai Government staff told to work from home The Dubai Executive Council has issued a call for some governme...

Emdad Choudhury on the Future of Customer Experience and the Importance of Awards

Kristina Simonovic
March 11, 2020
Customer Experience, Features
Customer Experience is everywhere - involved in our lives on a daily basis. More often than not, when you think of Customer Experience or customer service, you think of a person that was willing to help yo...

CXM Snippets: Three Stories in Three Minutes

Sandra Radlovacki
March 11, 2020
Customer Experience, News, Sustainability
Three stories from the world of Customer, Employee, and Digital Experience in Three Minutes... Abu Dhabi to phase out disposable plastics by 2021 A new environmental policy announced by the Environment A...

CXM Snippets: Three Stories in Three Minutes

Sandra Radlovacki
March 10, 2020
Customer Experience, News
Three stories from the world of Customer, Employee and Digital Experience in Three Minutes... Emirates announce deep clean of aircraft to tackle coronavirus spread Emirates has incorporated new disinfect...

CXM Snippets: Three Stories in Three Minutes

Sandra Radlovacki
March 9, 2020
Customer Experience, News
Three stories from the world of Customer, Employee and Digital Experience in Three Minutes... Apple advise staff to stay home during virus outbreak Apple is advising staff to work remotely during the cor...

CXM Snippets: Three Stories, Three Minutes

Sandra Radlovacki
March 6, 2020
Customer Experience, News
Three stories from the world of Customer, Employee and Digital Experience in Three Minutes… Emirates NBD cuts tariffs on SmartTrade platform Gulf Customer Experience Awards winner Emirates NBD is reducin...
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