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    • Canadian Specialist Hospital Teams With Dubai Charity Association to Provide Humanitarian Healthcare

      Paul Ainsworth
      March 6, 2018
      Business News, Healthcare & Wellness
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      Paul Ainsworth
      November 12, 2018

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      Ahmed Aly Shaban
      October 22, 2018

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      CXM World Editorial Team
      October 9, 2018
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      Paul Ainsworth
      December 27, 2017
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      Yasser Bahaa El-Din
      October 30, 2018

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      Yasser Bahaa El-Din
      September 11, 2018

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      Yasser Bahaa El-Din
      August 29, 2018
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    • Autonomous Air Taxi Service Tested for the First Time

      Paul Ainsworth
      September 27, 2017
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    • Gulf Customer Experience Awards: A Judge’s Insight

      Paul Ainsworth
      February 2, 2018

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      Paul Ainsworth
      February 2, 2018

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      Paul Ainsworth
      February 2, 2018
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      Paul Ainsworth
      September 4, 2017
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      Paul Ainsworth
      October 5, 2018

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      Paul Ainsworth
      March 5, 2018

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      Di Mayze
      December 22, 2017
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Gulf Customer Experience Awards Finalists Named

Paul Ainsworth
November 12, 2018
Customer Experience, News
The finalists for the fourth Gulf Customer Experience Awards have been revealed. The event will take place in Dubai on January 22 and will see delegations from the shortlisted companies present to an expert ...

The Customer Experience Simulation Solution

Hany Mokhtar
November 5, 2018
Customer Experience, Features
The CX game rules are rapidly changing, but the best Customer Experience is still the one that is 'appreciated' by the customer. In the new era of CX competitiveness, customers will no longer tolerate the usua...

Change Momentum Before Changing Attitudes to CX

Ahmed Seddik
November 5, 2018
Customer Experience, Features
Many people are showing how critical it is to invest in initiatives or tools to introduce new a Customer Experience, increase NPS scores, and build a stronger brand image. Believe it or not, taking this approa...

Emirates Offers Passengers World’s First ‘Biometric Path’ at DXB

CXM World Editorial Team
October 30, 2018
Customer Experience, News
Gulf Digital Experience Award winners Emirates is gearing up to launch the world’s first "biometric path", which will offer its customers a seamless airport journey at the airline’s hub in Dubai Internation...

The Road to Customer Loyalty is Paved With Emotion

Frederic Durand
October 30, 2018
Customer Experience, Features
There is no doubt that instilling loyalty in your customers can represent significant gains for a business. Retaining existing customers is much more cost effective than acquiring new ones, with repeat custom...

CXPA Chief Diane Magers: CX Innovation ‘More Important Than Ever’

Paul Ainsworth
October 16, 2018
Customer Experience, Interview
Diane Magers is the CEO of the Customer Experience Professionals Association, which is collaborating with Awards International on events including the Gulf Customer Experience Awards taking place in Dubai on Ja...

Virgin Mobile UAE: Gulf Customer Experience Awards Success Helps us ‘Make Mobile Better’

Paul Ainsworth
October 5, 2018
Awards Stories, Customer Experience
As the deadline approaches for entry to the 2018 Gulf Customer Experience Awards, CXM World spoke with Virgin Mobile UAE about their success at the 2017 event, just months after their launch in the Emirates. ...

Customer-Centricity Sky High at CX Day in Dubai

Dana Bou-Saleh
October 4, 2018
Customer Experience, Events
The annual CX Day is a global celebration of Customer Experience, and as the CX hub of the Gulf, Dubai joined in with an event featuring speakers and discussions on a wide range of related topics. The CX com...

Three Customer Service Practices That Must Change

Mark Ackerman
October 2, 2018
Customer Experience, Features
In today’s subscription economy, customers’ expectations are heightening. People don’t want to tell a company they’re having a problem - they just want it fixed.  If problems do arise, customers increasingl...

Developing a Desired Customer-Centric Culture

Ali Malik
September 25, 2018
Customer Experience, Features
The age of disruption and innovation has forced a lot of organisations to wake up and start thinking outside the box. Companies are keener on meeting customer expectations, winning them despite tough competit...
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