Customer Experience

The Gulf Customer Experience Awards will return to Dubai for 2021 in a new-look ceremony that will celebrate the very best CX strategies in the region. Hosted by Awards International, the 2021 finals event ...

Olga Budieri is Global Head of Customer Experience at Dubai-based international express, mail delivery and logistics services company Aramex. As a globally certified professional with more than 10 years in...

The father of Management thinking, Peter Drucker said: “The purpose of business is to create and keep a customer”. No matter if you are in B2B, B2C or government organisation, the goal is to sustain and gr...

The term “Experience Economy” is not a new concept and was first used in late 1990s. The concept predicted the experience economy would be the next economic revolution, following the agrarian, industrial and t...

We had several plans for the coming week. We had so many things to get done at work. We probably had plans on the personal front too and were upbeat about the next few days. And all of a sudden, the entire ...

Three stories from the world of Customer, Employee and Digital Experience in Three Minutes... Dubai Government staff told to work from home The Dubai Executive Council has issued a call for some governme...

Customer Experience is everywhere - involved in our lives on a daily basis. More often than not, when you think of Customer Experience or customer service, you think of a person that was willing to help yo...

Three stories from the world of Customer, Employee, and Digital Experience in Three Minutes... Abu Dhabi to phase out disposable plastics by 2021 A new environmental policy announced by the Environment A...

Three stories from the world of Customer, Employee and Digital Experience in Three Minutes... Emirates announce deep clean of aircraft to tackle coronavirus spread Emirates has incorporated new disinfect...

Three stories from the world of Customer, Employee and Digital Experience in Three Minutes... Apple advise staff to stay home during virus outbreak Apple is advising staff to work remotely during the cor...