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      Ahmed Aly Shaban
      March 6, 2018
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      Tariq Jarrar
      May 28, 2019

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      Paul Ainsworth
      November 12, 2018

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      Ahmed Aly Shaban
      October 22, 2018
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      Ahmed Aly Shaban
      December 27, 2017
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      Yasser Bahaa El-Din
      December 6, 2019

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      Ricardo Saltz Gulko
      October 10, 2019

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      Yasser Bahaa El-Din
      October 30, 2018
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      Ahmed Aly Shaban
      September 27, 2017
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      Paul Ainsworth
      February 2, 2018

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      Paul Ainsworth
      February 2, 2018

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      Paul Ainsworth
      February 2, 2018
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      September 4, 2017
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      Di Mayze
      November 22, 2019

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      Paul Ainsworth
      October 5, 2018

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      Paul Ainsworth
      November 13, 2017

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      August 9, 2017
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Customer Experience

Adapting to Customer Needs: The IKEA Example

Ahmed Aly Shaban
December 6, 2019
Customer Experience, Features
In 2005, IKEA opened a large store in the United Arab Emirates. UAE residents and citizens visited the store in droves, enjoying the unique IKEA shopping experience. I still remember when I came to the...

International Customer Experience Awards 2019: Winners Lauded in Amsterdam

Paul Ainsworth
November 26, 2019
Customer Experience, News
The winners of the 2019 International Customer Experience Awards have celebrated victory following the Finals ceremony in Amsterdam. The second year of the awards event saw contenders from across the globe ...

Customer Lifetime Value: A Very Valuable Metric

Armina Fareed
October 31, 2019
Customer Experience, Features
The continuity of business depends on the increasing of revenue. The revenue generated depends on the customers and for how long they are willing to stay with a company. Whether we talk about SMB (small...

DEWA Teams With Avaya for Digital Transformation Project

Paul Ainsworth
October 21, 2019
Customer Experience, News
Dubai Electricity and Water Authority (DEWA) has teamed with Avaya to begin a digital transformation project at it's contact center, led by Data Hub Integrated Solutions LLC (Moro). Moro is a wholly owned s...

Customer Happiness Continues for Virgin Mobile UAE

Administrator CXM World
October 21, 2019
Customer Experience, News
Virgin Mobile UAE, which won two gongs at the 2019 Gulf Customer Experience Awards, has launched a new family plan which allows customers to add up to four mobile plans onto their account. The plan is desig...

New Fintech Future for NBF

Administrator CXM World
October 21, 2019
Customer Experience, News
Gulf Customer Experience Awards winner, National Bank of Fujairah (NBF), has partnered with fintech digital crowdsourcing platform Fintech Galaxy. The bank, which was named Overall Winner at the last ...

NPS: A ‘System’, not Just a Score

Mohammed Aziz
October 4, 2019
Customer Experience, Features
Most Customer Experience practitioners use Net Promoter Score (NPS) as a measurement of customer loyalty and a predictor of business growth.  NPS is a simple, practical, and actionable (e.g. event-trig...

How a Messaging-First Approach can Revolutionise Customer Communications

Sudarshan Dharmapuri
September 18, 2019
Customer Experience, Features
For everything from ordering a pizza to getting an insurance quote, smartphones are increasingly at the centre of our lives. Many of us are now used to contacting brands through the same mobile channels we...

Gulf CX Award Winners Help Shape UAE Relationship With US Banks

Paul Ainsworth
September 10, 2019
Customer Experience, News
Gulf Customer Experience Awards winners have taken part in a high-level conference to strengthen relations between UAE and US banks. The UAE Banks Federation (UBF), a body representing 52 member banks opera...

CX Soaring at Dubai International Airport With new Cloud Platform

Paul Ainsworth
September 10, 2019
Customer Experience, News
Dubai International Airport is aiming to boost Customer and Employee Experience through the implementation of a new bespoke cloud-based platform. Dubai Airports, which operates Dubai International Airport, ...
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