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  • Podcasts
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    • Canadian Specialist Hospital Teams With Dubai Charity Association to Provide Humanitarian Healthcare

      Laura Olcelli
      March 6, 2018
      Business News, Healthcare & Wellness
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    • Selling Off-Plan Properties: Your Ticket to Riches?

      Tariq Jarrar
      May 28, 2019

    • AIM 2019: Mapping the Future of FDI

      Paul Ainsworth
      November 12, 2018

    • The Future of Service Centers in the UAE

      Ahmed Aly Shaban
      October 22, 2018
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    • Writing a 'Knock Your Socks Off' Service Culture Plan

      Laura Olcelli
      December 27, 2017
      Blog, CXM blog
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    • The Importance of Self-Awareness

      Yasser Bahaa El-Din
      December 6, 2019

    • Quality: The Pillar of Customer Experience

      Ricardo Saltz Gulko
      October 10, 2019

    • Be a Better Trainee

      Yasser Bahaa El-Din
      October 30, 2018
    • Digital
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    Featured

    • Autonomous Air Taxi Service Tested for the First Time

      Laura Olcelli
      September 27, 2017
      CXM Digital, Digital Video
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    • Gulf Customer Experience Awards: A Judge’s Insight

      Paul Ainsworth
      February 2, 2018

    • Gulf Customer Experience Awards: ‘Entries Improving Every Year’

      Paul Ainsworth
      February 2, 2018

    • Gulf Customer Experience Awards: Reaping the Benefits of Entering

      Paul Ainsworth
      February 2, 2018
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    • The Experiential Factor: More Enjoyment and Less Perfection

      Laura Olcelli
      September 4, 2017
      Awards Stories
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    • The Secret to Winning Awards: A Judge Offers Valuable Insight

      Di Mayze
      November 22, 2019

    • Virgin Mobile UAE: Gulf Customer Experience Awards Success Helps us ‘Make Mobile Better’

      Paul Ainsworth
      October 5, 2018

    • Gulf Sustainability and CSR Awards: Last Chance to Enter

      Paul Ainsworth
      November 13, 2017

    • ARE YOU READY TO WIN AWARDS?

      Donna O’Toole
      August 9, 2017
    • Entering Awards

      Here’s what Industry Insiders are saying about the Benefits of Entering Awards Programmes Early

      Una Gemovic
      July 12, 2017

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      Una Gemovic
      June 16, 2017
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Customer Experience

Writing Skills: The Foundation of Quality Customer Service

Laura Olcelli
January 16, 2020
Customer Experience, Features
The course is about to begin; new client, new city, new room, new people.  A quick round of introductions reveals the only constant: none of the delegates about to receive a three-day course on busines...

Empathy and the Fourth Industrial Revolution

Nathalie Schooling
January 15, 2020
Customer Experience, Features
The First Industrial Revolution was all about steam trains and manufacturing, complemented by a second revolution of mass production, steel, and electric. This was followed up with the self-explanatory dig...

Why CX is key to Property Management

Muhammad JawadUrRehman
December 19, 2019
Customer Experience, Features
This is an article dedicated to those inspirational Property Managers who continue to stimulate the owner/tenant experience within the property industry. As you will know, organisations can only provide exc...

Gulf Customer Experience Awards 2020: Meet the Finalists

Paul Ainsworth
December 9, 2019
Customer Experience, News
The finalists for the 2020 Gulf Customer Experience Awards have been revealed, with brands including Emirates NBD, National Bank of Fujairah, and Dubai Retail among those set to compete for victory at the even...

Adapting to Customer Needs: The IKEA Example

Ahmed Aly Shaban
December 6, 2019
Customer Experience, Features
In 2005, IKEA opened a large store in the United Arab Emirates. UAE residents and citizens visited the store in droves, enjoying the unique IKEA shopping experience. I still remember when I came to the...

International Customer Experience Awards 2019: Winners Lauded in Amsterdam

Paul Ainsworth
November 26, 2019
Customer Experience, News
The winners of the 2019 International Customer Experience Awards have celebrated victory following the Finals ceremony in Amsterdam. The second year of the awards event saw contenders from across the globe ...

Customer Lifetime Value: A Very Valuable Metric

Armina Fareed
October 31, 2019
Customer Experience, Features
The continuity of business depends on the increasing of revenue. The revenue generated depends on the customers and for how long they are willing to stay with a company. Whether we talk about SMB (small...

DEWA Teams With Avaya for Digital Transformation Project

Paul Ainsworth
October 21, 2019
Customer Experience, News
Dubai Electricity and Water Authority (DEWA) has teamed with Avaya to begin a digital transformation project at it's contact center, led by Data Hub Integrated Solutions LLC (Moro). Moro is a wholly owned s...

Customer Happiness Continues for Virgin Mobile UAE

Administrator CXM World
October 21, 2019
Customer Experience, News
Virgin Mobile UAE, which won two gongs at the 2019 Gulf Customer Experience Awards, has launched a new family plan which allows customers to add up to four mobile plans onto their account. The plan is desig...

New Fintech Future for NBF

Administrator CXM World
October 21, 2019
Customer Experience, News
Gulf Customer Experience Awards winner, National Bank of Fujairah (NBF), has partnered with fintech digital crowdsourcing platform Fintech Galaxy. The bank, which was named Overall Winner at the last ...
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