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    • Canadian Specialist Hospital Teams With Dubai Charity Association to Provide Humanitarian Healthcare

      Paul Ainsworth
      March 6, 2018
      Business News, Healthcare & Wellness
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    • AIM 2019: Mapping the Future of FDI

      Paul Ainsworth
      November 12, 2018

    • The Future of Service Centers in the UAE

      Ahmed Aly Shaban
      October 22, 2018

    • Marmalade Fish Becomes Gulf’s First B Corporation Thanks to Ethical Standards

      CXM World Editorial Team
      October 9, 2018
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    • Writing a 'Knock Your Socks Off' Service Culture Plan

      Paul Ainsworth
      December 27, 2017
      Blog, CXM blog
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    • The Importance of Self-Awareness

      Yasser Bahaa El-Din
      December 10, 2018

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      Yasser Bahaa El-Din
      October 30, 2018

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      Yasser Bahaa El-Din
      September 11, 2018
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    • Autonomous Air Taxi Service Tested for the First Time

      Paul Ainsworth
      September 27, 2017
      CXM Digital, Digital Video
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    • Gulf Customer Experience Awards: A Judge’s Insight

      Paul Ainsworth
      February 2, 2018

    • Gulf Customer Experience Awards: ‘Entries Improving Every Year’

      Paul Ainsworth
      February 2, 2018

    • Gulf Customer Experience Awards: Reaping the Benefits of Entering

      Paul Ainsworth
      February 2, 2018
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    • The Experiential Factor: More Enjoyment and Less Perfection

      Paul Ainsworth
      September 4, 2017
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    • Virgin Mobile UAE: Gulf Customer Experience Awards Success Helps us ‘Make Mobile Better’

      Paul Ainsworth
      October 5, 2018

    • Sultan Butti Bin Mejren to Present at 2018 Gulf Real Estate Awards

      Paul Ainsworth
      March 5, 2018

    • The Secret to Winning Awards: A Judge Offers Valuable Insight

      Di Mayze
      December 22, 2017
    • Awards International announce expansion into Singapore with the Singapore and Regional Customer and Digital Experience Awards
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Trending
  • Mövenpick Ibn Battuta Gate Appoints new General Manager
  • 2019 International Customer Experience Awards: Take Advantage of Entry Discount Deal
  • Dubai to Host Forum on CX in Cinema
  • The Digital Future of Brick & Mortar in the Middle East
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Mövenpick Ibn Battuta Gate Appoints new General Manager

Paul Ainsworth
May 22, 2019
Customer Experience, News
Mövenpick's Ibn Battuta Gate Dubai has appointed a new General Manager to oversee the five-star hotel. Ian Rydin, originally from Sweden, has three decades of expertise in the hospitality industry where he ...

2019 International Customer Experience Awards: Take Advantage of Entry Discount Deal

Paul Ainsworth
May 14, 2019
Customer Experience, International Customer Experience Awards, News
The deadline to take advantage of the special Early Bird discount offer to enter the 2019 International Customer Experience Awards is approaching. Potential entrants have until June 12 to save €80 off the s...

Dubai to Host Forum on CX in Cinema

Paul Ainsworth
May 10, 2019
Customer Experience, News
The next generation of Customer Experience on offer in the cinema industry will be the focus of a conference in Dubai this autumn. The second MENA Cinema Forum will bring key industry players together in Du...

The Digital Future of Brick & Mortar in the Middle East

Jamil Ahmad
May 1, 2019
Customer Experience, CXM Digital, Features
Retail sales in the Middle East are booming. Customers are getting smarter about their shopping choices and their expectations of the retail experience are accelerating quickly. Non-store retailing, which ...

CX and Sustainability Key Goals for Dubai Airports

Paul Ainsworth
April 30, 2019
Customer Experience, News
Dubai Airports Corporation (DAC) wants to lead the way in making sustainability, affordability, and efficiency key to the growth of the travel industry for decades to come. This was the message from DAC CEO...

How Owner Association Management is Facing Industry Challenges Head-On

Garry Murray
April 30, 2019
Customer Experience, Features, Gulf Real Estate Awards
The Community Management industry has experienced redevelopment in Dubai, compared to other markets that contain similar jointly owned property. It is developing into an all-encompassing asset management i...

Avaya Academy Graduates Praised

CXM World Editorial Team
April 23, 2019
Customer Experience, News
Avaya is celebrating the graduation of the Avaya Academy Class of 2019. Now in its second year, the Avaya Academy is an immersive development program for new hires in customer-facing functions that he...

Real Estate: Moving From an Asset-Centric to a Customer-Centric Industry

Dr Nour Reda
April 23, 2019
Customer Experience
The Real Estate industry used to be straightforward, with a traditional business model where you could secure a piece of land, hire a reputable architect to make plans, then a contractor who would open up a si...

Automation and Orchestration: The Keys to Securing a Digital Organisation

Paul Potgieter
April 15, 2019
Customer Experience, Features
With the benefits of cloud platforms and mobility becoming increasingly obvious in the Gulf region, organizations have now started migration to digital platforms. Most regional businesses today are using c...

Taking a More Human Approach to Artificial Intelligence

Chris Pope
April 15, 2019
Customer Experience, CXM Digital, Features
Artificial Intelligence (AI) is all about machines, obviously. Except it’s not! In truth, discussions surrounding AI may often centre around how competent, intuitive, and contextually aware the machine ...
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