Customer Experience Magazine

July 03, 2026

Your Customer Experience News Roundup: The EU Takes Aim at AWS and Azure as Acquisitions Stack Up

This week in customer experience news, the European Commission moved to designate AWS and Azure as cloud gatekeepers, while the…

July 02, 2026

Building an Award-Winning Culture from Day One: Lessons From Jane Austin at Wave Utilities on EX Lore Podcast

Workday building, AI hiring discrimination

July 01, 2026

What the Workday Ruling Means for AI Hiring Discrimination

June 30, 2026

Inside CX Vision 2035: Tackling Finance Transformation and the Work-Design Crisis

June 29, 2026

The EU Wants to Make It Easier to Leave AWS and Azure, Targets Amazon and Microsoft’s Cloud Units Under New ‘Gatekeeper’ Regulations

June 26, 2026

Your Customer Experience News Roundup: Oracle’s SEC Filing Names AI in 21,000 Cuts and the Contact Centre Gets a Platform War

June 26, 2026

Your Employee Experience Roundup: Gen Z’s Pay Surge, Gallup’s AI Layoff Gap and the Entry-Level Squeeze

June 25, 2026

The Bill You Can’t Budget: How AI Is Rewriting the Rules of CX Procurement

July 03, 2026

The phone line that hung up on customers — and the voice AI that fixed it in a day

July 03, 2026

Your Customer Experience News Roundup: The EU Takes Aim at AWS and Azure as Acquisitions Stack Up

MoEngage and Boldest Target Telecom Churn with AI

By Sandra Radlovacki

July 03, 2026

MoEngage and Boldest Target Telecom Churn with AI

Customer engagement platform MoEngage and Boldest, an AI marketing agency owned by telecom services firm Prodapt, have partnered to bring…

Stream all episodes here

July 03, 2026

Five Governance Gaps the Superdry Case Exposes in Toxic Retail Leadership

July 02, 2026

Is Your CRM About to Replace Your WEM Platform? What CX Leaders Need to Know

By Becky Norman

July 03, 2026

Employee Experience News: Cisco’s AI Layoffs, the Workday Discrimination Ruling, and Superdry’s Governance Failure

This week in employee experience news, accountability caught up with automation. A court refused to let an AI vendor hide…

podcast

July 02, 2026

Building an Award-Winning Culture from Day One: Lessons From Jane Austin at Wave Utilities on EX Lore Podcast

July 02, 2026

Cisco’s AI Agent Rollout Lands the Same Month as Layoffs

CX Vision 2035

July 7, 2026

Customer Experience Live UK

July 8, 2026

HR Leaders Summit

Next Events

July 9, 2026

UK Employee Experience Awards 2026

London, United Kingdom

July 14, 2026

Customer Experience 2026: A Frost & Sullivan Executive MindXchange

East Coast, USA

July 15, 2026

Conversational AI & Customer Experience Summit Indonesia

Indonesia

July 24, 2026

S350Talks. Loyalty & CX Russia 26

Moscow, Russia

By David Dungay

July 03, 2026

The phone line that hung up on customers — and the voice AI that fixed it in a day

Reporting live from CCW Las Vegas, CXM’s David Dungay sat down with Kyle Johnson, Chief Communications Officer at Nellis Auction,…

July 02, 2026

Cisco’s AI Agent Rollout Lands the Same Month as Layoffs

July 01, 2026

What the Workday Ruling Means for AI Hiring Discrimination

June 30, 2026

Accenture and ServiceNow Want to Make Cybersecurity Legacy Platform Migration Less of a Nightmare Through AI

June 29, 2026

The EU Wants to Make It Easier to Leave AWS and Azure, Targets Amazon and Microsoft’s Cloud Units Under New ‘Gatekeeper’ Regulations

Awards International

Gulf Customer Experience Awards 2025: Key trends from this year’s nominations

Clientship

The CX Transformation Journey:How Bravora Became a Customer-Centric Retail Leader

CXM, Sierra

Industry briefing: How Ocado is delivering fast, human service at scale

Latest Reports

CX Accelerator Report

The Art and Science of a Conversation

It’s Time to Solve the Customer Experience Trilemma

Drive Conversational Experiences For A Future-Ready Customer Support Strategy

CRM AND SALES REPORT

How CX Leaders Who Raise Their Game Are Driving Business Success