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The Bill You Can't Budget: How AI Is Rewriting the Rules of CX Procurement
By  Kieran Devlin

June 25, 2026

The Bill You Can’t Budget: How AI Is Rewriting the Rules of CX Procurement

The seat-based SaaS model was, whatever its limitations, legible. A contact centre bought licences, counted users, and planned around headcount….

Wooden pawns stand on ascending coin stacks. Represents wealth gap income disparity social class differences or financial growth strategies. Gen Z pay.

June 25, 2026

Gen Z Are Out-Earning Millennials – But the Pay Rebound Won’t Last 

Why Customer Satisfaction with Brand Communications Is Falling and How to Fix It, With Scott Draeger

June 24, 2026

Why Customer Satisfaction with Brand Communications Is Falling and How to Fix the Strategy, With Scott Draeger

June 24, 2026

BPO Viewpoint – The Agentic AI Jobs Truth Vendors Won’t Tell You

June 23, 2026

Parloa Study: Speed Is the Name of the CX Game in 2026

June 23, 2026

Zoom Elevates Its Virtual Agent Contact Centre AI Platform With a Proper Feedback Loop

June 22, 2026

CX Voices: Why the NHS Must Rethink How It Talks to Patients with Tom Boyle

June 19, 2026

Your Customer Experience News Roundup: Anthropic’s Models Go Dark, Salesforce Has a Busy Week, and 79% of Your Customers Won’t Wait

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Customer Experience

New Voice AI Agents From Five9 Aim to Retire the Scripted Phone Bot

June 25, 2026

New Voice AI Agents From Five9 Aim to Retire the Scripted Phone Bot

Pegasystems CEO: Vendors Releasing Unpredictable AI Agents Shows a 'Philosophy of Madness'

June 25, 2026

Pegasystems CEO: Vendors Releasing Unpredictable AI Agents Shows a ‘Philosophy of Madness’

The Bill You Can't Budget: How AI Is Rewriting the Rules of CX Procurement
By  Kieran Devlin

June 25, 2026

The Bill You Can’t Budget: How AI Is Rewriting the Rules of CX Procurement

The seat-based SaaS model was, whatever its limitations, legible. A contact centre bought licences, counted users, and planned around headcount….

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CXM Tech Stars 2026

Employee Experience

Wooden pawns stand on ascending coin stacks. Represents wealth gap income disparity social class differences or financial growth strategies. Gen Z pay.

June 25, 2026

Gen Z Are Out-Earning Millennials – But the Pay Rebound Won’t Last 

Pegasystems CEO: Vendors Releasing Unpredictable AI Agents Shows a 'Philosophy of Madness'

June 25, 2026

Pegasystems CEO: Vendors Releasing Unpredictable AI Agents Shows a ‘Philosophy of Madness’

Silhouette of a person standing on edge of a cliff overlooking a gap to another cliff with a serene ocean and colorful sunset background, symbolising AI layoff gap.
By  Becky Norman

June 25, 2026

What the Gallup AI Layoff Gap Means for the Employees Who Stay

New research from Gallup cuts against the dominant narrative about AI and jobs. Among US technology workers, those who used AI less…

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    Pegasystems CEO: Vendors Releasing Unpredictable AI Agents Shows a 'Philosophy of Madness'
    By  Kieran Devlin

    June 25, 2026

    Pegasystems CEO: Vendors Releasing Unpredictable AI Agents Shows a ‘Philosophy of Madness’

    The CX and enterprise tech space more broadly is currently gripped by an obsession with scale. Major vendors are envisioning…

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    June 24, 2026

    Digital Employee Experience: The Executive Guide to Productivity, Retention, and Growth

    Amazon Is Investigating the Engineers Who Testified Against Its Data Centres

    June 19, 2026

    Amazon Is Investigating the Engineers Who Testified Against Its Data Centres

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    June 18, 2026

    Salesforce and Databricks Partner to Elevate Cross-Platform Data Governance Guardrails for AI

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    June 16, 2026

    PwC Report Suggests Users With AI Skills Are at a Premium for Employers: Key Takeaways for CX and Contact Centre Teams

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