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Your Customer Experience News Roundup: Oracle's SEC Filing Names AI in 21,000 Cuts and the Contact Centre Gets a Platform War
By  Kieran Devlin

June 26, 2026

Your Customer Experience News Roundup: Oracle’s SEC Filing Names AI in 21,000 Cuts and the Contact Centre Gets a Platform War

This week in customer experience news, Oracle became the first major tech company to attribute workforce reductions to AI in…

June 26, 2026

Your Employee Experience Roundup: Gen Z’s Pay Surge, Gallup’s AI Layoff Gap and the Entry-Level Squeeze

The Bill You Can't Budget: How AI Is Rewriting the Rules of CX Procurement

June 25, 2026

The Bill You Can’t Budget: How AI Is Rewriting the Rules of CX Procurement

June 25, 2026

Gen Z Are Out-Earning Millennials – But the Pay Rebound Won’t Last 

June 24, 2026

Why Customer Satisfaction with Brand Communications Is Falling and How to Fix the Strategy, With Scott Draeger

June 24, 2026

BPO Viewpoint – The Agentic AI Jobs Truth Vendors Won’t Tell You

June 23, 2026

Parloa Study: Speed Is the Name of the CX Game in 2026

June 23, 2026

Zoom Elevates Its Virtual Agent Contact Centre AI Platform With a Proper Feedback Loop

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Customer Experience

Your Customer Experience News Roundup: Oracle's SEC Filing Names AI in 21,000 Cuts and the Contact Centre Gets a Platform War

June 26, 2026

Your Customer Experience News Roundup: Oracle’s SEC Filing Names AI in 21,000 Cuts and the Contact Centre Gets a Platform War

8x8 Thinks Call Routing Has Been Broken for Decades. Its New AI Intelligent Routing Service Aims to Fix It

June 26, 2026

8×8 Thinks Call Routing Has Been Broken for Decades. Its New AI Intelligent Routing Service Aims to Fix It

Sanas Opens Its Speech AI to Developers and Small Businesses
By  Sandra Radlovacki

June 26, 2026

Sanas Opens Its Speech AI to Developers and Small Businesses

Sanas has expanded its real-time speech platform and opened it to developers and small businesses for the first time. The Palo…

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CXM Tech Stars 2026

Employee Experience

Professional businesswoman holding HR hologram concept with icons for human resources and recruitment in modern office, how HR imporoves CX

June 26, 2026

How HR Tech Improves CX: Fixing Workforce Instability at the Source

Silhouette of a person standing on edge of a cliff overlooking a gap to another cliff with a serene ocean and colorful sunset background, symbolising AI layoff gap.

June 25, 2026

What the Gallup AI Layoff Gap Means for the Employees Who Stay

By  Becky Norman

June 26, 2026

Your Employee Experience Roundup: Gen Z’s Pay Surge, Gallup’s AI Layoff Gap and the Entry-Level Squeeze

It has been a quieter week on the employee experience news front, which felt fitting for one spent largely trying…

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    June 25, 2026

    Gen Z Are Out-Earning Millennials – But the Pay Rebound Won’t Last 

    June 25, 2026

    Pegasystems CEO: Vendors Releasing Unpredictable AI Agents Shows a ‘Philosophy of Madness’

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    Digital Experience

    New York Mets Tap Cresta to Run Ticketing With Conversational AI
    By  Sandra Radlovacki

    June 26, 2026

    New York Mets Tap Cresta to Run Ticketing With Conversational AI

    Cresta has announced a partnership with the New York Mets that brings conversational AI into the baseball franchise’s ticketing operations…

    8x8 Thinks Call Routing Has Been Broken for Decades. Its New AI Intelligent Routing Service Aims to Fix It

    June 26, 2026

    8×8 Thinks Call Routing Has Been Broken for Decades. Its New AI Intelligent Routing Service Aims to Fix It

    Professional businesswoman holding HR hologram concept with icons for human resources and recruitment in modern office, how HR imporoves CX

    June 26, 2026

    How HR Tech Improves CX: Fixing Workforce Instability at the Source

    Pegasystems CEO: Vendors Releasing Unpredictable AI Agents Shows a 'Philosophy of Madness'

    June 25, 2026

    Pegasystems CEO: Vendors Releasing Unpredictable AI Agents Shows a ‘Philosophy of Madness’

    Woman managing digital overload with multiple notifications and multitasking at desk

    June 24, 2026

    Digital Employee Experience: The Executive Guide to Productivity, Retention, and Growth

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    Gulf Customer Experience Awards 2025: Key trends from this year’s nominations

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    The CX Transformation Journey:How Bravora Became a Customer-Centric Retail Leader

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    Industry briefing: How Ocado is delivering fast, human service at scale

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