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Why Are Brits Late to the Instant Payment Party?

Today’s pick

By  Angelina Maksimovic

June 23, 2025

Why Are Brits Late to the Instant Payment Party?

Despite the rise of instant digital payments around the world, new research from FICO reveals that UK consumers are trailing…

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Majority of Brits Demand Fines for Poor Call Handling

Customer Experience, CXM News

Majority of Brits Demand Fines for Poor Call Handling

KIKO Milano Opens Fulfilment-Only Store in London to Speed Up Online Orders

Customer Experience, CXM News

KIKO Milano Opens Fulfilment-Only Store in London to Speed Up Online Orders

CXM News, Employee Experience

UK Doctors Say Time Off Matters More Than Money

HR Turns to AI for Hiring Help But Lacks the Skills to Use It Effectively

CXM News, Employee Experience

HR Turns to AI for Hiring Help But Lacks the Skills to Use It Effectively

Customer Experience

June 19, 2025

Tech Improves Dining Experience for 57% of Consumers

June 19, 2025

Brits Lose Patience with Poor Customer Support, and They’re Not Afraid to Walk Away

June 19, 2025

Message Received: The RCS Revolution Is Here

June 18, 2025

Flying in 2025 Means More Stress, Fewer Bags, and Lower Tolerance

June 18, 2025

AI Is Running Customer Service. Are You Ready for It?

June 18, 2025

From Champagne to Sweatpants: What Consumers Are Cutting to Afford Groceries

June 18, 2025

Gift Cards Are the New Currency, And Everyone’s Cashing In

June 17, 2025

Starbucks Equips Baristas with AI Assistant to Speed Up Orders and Cut Downtime

Zillennials Have Arrived—And They’re Booking Cruises
By  Angelina Maksimovic

June 20, 2025

Zillennials Have Arrived—And They’re Booking Cruises

Generational shifts are reshaping how Americans travel—and what they expect from travel loyalty programs. According to a new report by…

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Deloitte Launches Agentic AI Blueprint to Help Telcos Unlock $150B

June 20, 2025

Deloitte Launches Agentic AI Blueprint to Help Telcos Unlock $150B

Majority of Brits Demand Fines for Poor Call Handling

June 19, 2025

Majority of Brits Demand Fines for Poor Call Handling

All news >
This week in CX

This Week in CX: From Inbox to Espresso — AI Is Taking Over

This week in CX

This week in CX: Hidden Costs, Smart Conversations & Consumer Pushback

This week in CX

This week in CX: Gen Z, Pharma Innovation & Beauty Retail Warnings

This week in CX

This week in CX: when bots break rules and brands break trust

Digital Experience

June 06, 2025

Observe.AI Brings Voice of the Customer to Every Corner of the Enterprise

June 05, 2025

Mastercard and PayPal Unite to Simplify and Personalise Payments with “One Credential”

June 04, 2025

Fashion Meets AI: Oh Polly Supercharges Search and Sales with Algolia 

June 04, 2025

Longchamp Ditches Paper Receipts and Unlocks Remarkable Customer Engagement

June 03, 2025

Pega Debuts Agentic AI Suite to Fast-Track Intelligent, Integrated Applications

June 03, 2025

The UAE offers ChatGPT Plus free to all citizens

June 02, 2025

AI Interviews, Human Insights: Discuss Launches “Discuss Now” for Market Research

The image shows a real-time translation tool.
By  Angelina Maksimovic

June 16, 2025

Sanas Unveils Breakthrough in Real-Time Speech Translation

Sanas has announced a leap in communication technology by introducing real-time, AI-powered speech-to-speech language translation. The tool uses a proprietary,…

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AI-Fueled Deepfakes Trigger Surge in Voice Fraud

June 16, 2025

AI-Fueled Deepfakes Trigger Surge in Voice Fraud

Ventrica Digital Simplifies Zendesk Deployment with a Human Touch

June 09, 2025

Ventrica Digital Simplifies Zendesk Deployment with a Human Touch

All news >

Is your CX strategy obsolete? How AI is revolutionising customer insights

Here they are: the top 50 CXMStars for 2025🏆

5 technology predictions to supercharge customer experience in 2025

CXMStars

Public voting closes on CXMStars

InVision group unites entire portfolio under new “Peopleware” brand

Combining AI and the human touch will drive public sector efficiency  

Employee Experience

June 18, 2025

UK Doctors Say Time Off Matters More Than Money

HR Turns to AI for Hiring Help But Lacks the Skills to Use It Effectively

June 17, 2025

HR Turns to AI for Hiring Help But Lacks the Skills to Use It Effectively

Layoff Survivors Face a Learning Crisis with Real Business Consequences
By  Angelina Maksimovic

June 19, 2025

Layoff Survivors Face a Learning Crisis with Real Business Consequences

While layoffs often grab the headlines, it’s the employees left behind who are carrying the burden, and many are doing…

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No More Boring Prep: Seismic Just Made Sales Way Smarter

June 16, 2025

No More Boring Prep: Seismic Just Made Sales Way Smarter

Calabrio Unveils Smarter Agent Support with New Performance Management Platform

June 13, 2025

Calabrio Unveils Smarter Agent Support with New Performance Management Platform

All news >

Inform. Inspire. Include.
A free way to improve your business.

Customer Experience Magazine is the online magazine packed full of industry news, blogs, features, reports, case studies, video bites and international stories all focusing on customer experience.



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