Building an Award-Winning Culture from Day One: Lessons From Jane Austin at Wave Utilities on EX Lore Podcast

For most HR and EX leaders, the question of what they’d do if given the chance to shape a culture…

Is Your CRM About to Replace Your WEM Platform? What CX Leaders Need to Know

For years, workforce engagement management occupied its own corner of the CX stack. It was technically adjacent to the contact…

Is Your CRM About to Replace Your WEM Platform? What CX Leaders Need to Know

For years, workforce engagement management occupied its own corner of the CX stack. It was technically adjacent to the contact…

Cisco’s AI Agent Rollout Lands the Same Month as Layoffs

Cisco is giving every one of its roughly 90,000 employees a personalised AI agent from the end of July 2026….