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By  David Dungay

June 30, 2026

Inside CX Vision 2035: Tackling Finance Transformation and the Work-Design Crisis

Two sessions at the CX Vision 2035 – Wembley Stadium on 5th November 2026 – reveal why the most important…

The EU Wants to Make It Easier to Leave AWS and Azure, Targets Amazon and Microsoft's Cloud Units Under New 'Gatekeeper' Regulations

June 29, 2026

The EU Wants to Make It Easier to Leave AWS and Azure, Targets Amazon and Microsoft’s Cloud Units Under New ‘Gatekeeper’ Regulations

Your Customer Experience News Roundup: Oracle's SEC Filing Names AI in 21,000 Cuts and the Contact Centre Gets a Platform War

June 26, 2026

Your Customer Experience News Roundup: Oracle’s SEC Filing Names AI in 21,000 Cuts and the Contact Centre Gets a Platform War

June 26, 2026

Your Employee Experience Roundup: Gen Z’s Pay Surge, Gallup’s AI Layoff Gap and the Entry-Level Squeeze

June 25, 2026

The Bill You Can’t Budget: How AI Is Rewriting the Rules of CX Procurement

June 25, 2026

Gen Z Are Out-Earning Millennials – But the Pay Rebound Won’t Last 

June 24, 2026

Why Customer Satisfaction with Brand Communications Is Falling and How to Fix the Strategy, With Scott Draeger

June 24, 2026

BPO Viewpoint – The Agentic AI Jobs Truth Vendors Won’t Tell You

Video

Customer Experience

What Is a Customer Loyalty Strategy in 2026? The Case Against Points-Chasing

June 30, 2026

What Is a Customer Loyalty Strategy in 2026? The Case Against Points-Chasing

June 30, 2026

Inside CX Vision 2035: Tackling Finance Transformation and the Work-Design Crisis

By  Sandra Radlovacki

June 30, 2026

Pinkfish Acquisition Arms Genesys with 25,000 Tools for Autonomous Agents

Genesys has acquired Pinkfish, an agentic orchestration workflow company, to let its virtual agents do more than talk to customers….

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CXM Tech Stars 2026

Employee Experience

June 26, 2026

Your Employee Experience Roundup: Gen Z’s Pay Surge, Gallup’s AI Layoff Gap and the Entry-Level Squeeze

Professional businesswoman holding HR hologram concept with icons for human resources and recruitment in modern office, how HR imporoves CX

June 26, 2026

How HR Tech Improves CX: Fixing Workforce Instability at the Source

Professional female logistics manager holding a digital tablet, symbolising retail employee retention
By  Becky Norman

June 29, 2026

Retail Retention Risk: Nearly Half of Frontline Employees Are Job Hunting While Planning to Stay

New research from employee experience platform Perceptyx points to a more complex retail employee retention risk than the familiar story…

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    June 25, 2026

    What the Gallup AI Layoff Gap Means for the Employees Who Stay

    June 25, 2026

    Gen Z Are Out-Earning Millennials – But the Pay Rebound Won’t Last 

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    Accenture and ServiceNow Want to Make Cybersecurity Legacy Platform Migration Less of a Nightmare Through AI
    By  Kieran Devlin

    June 30, 2026

    Accenture and ServiceNow Want to Make Cybersecurity Legacy Platform Migration Less of a Nightmare Through AI

    Accenture and ServiceNow have launched a joint cybersecurity offering combining managed security services with an AI tool for migrating off…

    The EU Wants to Make It Easier to Leave AWS and Azure, Targets Amazon and Microsoft's Cloud Units Under New 'Gatekeeper' Regulations

    June 29, 2026

    The EU Wants to Make It Easier to Leave AWS and Azure, Targets Amazon and Microsoft’s Cloud Units Under New ‘Gatekeeper’ Regulations

    New York Mets Tap Cresta to Run Ticketing With Conversational AI

    June 26, 2026

    New York Mets Tap Cresta to Run Ticketing With Conversational AI

    8x8 Thinks Call Routing Has Been Broken for Decades. Its New AI Intelligent Routing Service Aims to Fix It

    June 26, 2026

    8×8 Thinks Call Routing Has Been Broken for Decades. Its New AI Intelligent Routing Service Aims to Fix It

    Professional businesswoman holding HR hologram concept with icons for human resources and recruitment in modern office, how HR imporoves CX

    June 26, 2026

    How HR Tech Improves CX: Fixing Workforce Instability at the Source

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    Gulf Customer Experience Awards 2025: Key trends from this year’s nominations

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    The CX Transformation Journey:How Bravora Became a Customer-Centric Retail Leader

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    Industry briefing: How Ocado is delivering fast, human service at scale

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