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By  David Dungay

June 08, 2026

CXM Tech Stars Launches — Recognising the People Building the Future of CX Technology

Customer Experience Magazine is delighted to announce the launch of CXM Tech Stars, a new global recognition programme dedicated to…

June 05, 2026

Your Employee Experience Roundup: World Cup Flexibility, Microsoft’s Slipping Manager Support, and a Frontline Rethink

UK's HMRC to Modernise its Contact Centre With Capgemini, NiCE, Route 101 Partnerships

June 04, 2026

UK’s HMRC to Modernise its Contact Centre With Capgemini, NiCE, Route 101 Partnerships

June 02, 2026

Microsoft’s Internal Survey Data Reveals Deterioration in Manager Support – Just as AI Raises the Stakes

June 01, 2026

Zoom Launches ZoomMate, an AI Assistant That Picks Up Where Your Meeting Leaves Off

May 29, 2026

Why the UKEXA 26 Finals Day Is Unlike Any Awards Experience You’ve Had Before

May 28, 2026

Salesforce’s AI Agents Now Handle Double the Volume of Its Human Ones

May 27, 2026

Gartner’s 2026 CPaaS Magic Quadrant: Five Leaders, Agentic AI, and a Security Reckoning

Video

Customer Experience

Finance Leaders Admit Their Strategies Risk Trapping Vulnerable Customers in AI Doom Loops

June 08, 2026

Finance Leaders Admit Their Strategies Risk Trapping Vulnerable Customers in AI Doom Loops

The Best Customer Feedback Tools and VOC Platforms for Intelligent Listening

June 08, 2026

The Best Customer Feedback Tools and VOC Platforms for Intelligent Listening

Mitel Targets the Communication Delays Slowing Healthcare Staff
By  Sandra Radlovacki

June 08, 2026

Mitel Targets the Communication Delays Slowing Healthcare Staff

Mitel has launched a healthcare communications portfolio built around clinical workflows, pulling bedside terminals, alarm routing, dispatch consoles, and contact…

podcast
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CXM Tech Stars 2026

Employee Experience

Red arrow going down graph symbolising drop in UK permanent hiring

June 08, 2026

UK Permanent Hiring Falls at Fastest Rate in 10 Months as Uncertainty Drives Shift to Temporary Work

Colorful smiley face emojis on office desk for feedback, symbolising Employee satisfaction survey

June 05, 2026

The Employee Satisfaction Survey: Questions and Tips to Drive Action

Isometric 3d render of blue horseshoe magnet symobolising employee retention strategies
By  Becky Norman

June 08, 2026

Employee Retention Strategies That Work: Reduce Turnover Risk and Grow Profit

Hiring these days feels like wading through mud. It’s tougher and more expensive than ever to to find the right…

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    June 05, 2026

    Your Employee Experience Roundup: World Cup Flexibility, Microsoft’s Slipping Manager Support, and a Frontline Rethink

    June 05, 2026

    The Josh Bersin Company Launches Frontline Workforce Taxonomy to Replace HR Guesswork with Precision

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    Lattiverse San Francisco
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    June 11, 2026
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    Digital Experience

    By  David Dungay

    June 08, 2026

    CXM Tech Stars Launches — Recognising the People Building the Future of CX Technology

    Customer Experience Magazine is delighted to announce the launch of CXM Tech Stars, a new global recognition programme dedicated to…

    ServiceNow to Elevate AI Governance With New Cognizant Neuro AI Trust Integration

    June 08, 2026

    ServiceNow to Elevate AI Governance With New Cognizant Neuro AI Trust Integration

    Zendesk Puts AI-Powered IT and CX Support Inside Microsoft 365

    June 05, 2026

    Zendesk Puts AI-Powered IT and CX Support Inside Microsoft 365

    Puzzle pieces, representing total experience management

    June 01, 2026

    Total Experience Management: The Next Stage of the Experience Revolution

    AI Has Set a New Baseline for Digital Experience Quality

    May 22, 2026

    AI Has Set a New Baseline for Digital Experience Quality

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    Gulf Customer Experience Awards 2025: Key trends from this year’s nominations

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    The CX Transformation Journey:How Bravora Became a Customer-Centric Retail Leader

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    Industry briefing: How Ocado is delivering fast, human service at scale

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    The Art and Science of a Conversation

    It’s Time to Solve the Customer Experience Trilemma

    Drive Conversational Experiences For A Future-Ready Customer Support Strategy

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    How CX Leaders Who Raise Their Game Are Driving Business Success