Customer Experience Magazine

July 23, 2026

OpenAI’s Landmark New AI Agent Platform, Presence, Bets On Guardrails and Compliance, Not Bravado

OpenAI has released Presence, a managed platform for running voice and chat AI agents inside customer and employee workflows. These…

July 23, 2026

The Five Foundations of Psychological Safety: Helen Sanderson on EX Lore Podcast

July 21, 2026

The UK Just Gave AI a Seat in Parliament. Here’s What It Means for CX Leaders

July 20, 2026

Voting Opens Today! Decide Your Top 50 TechStars of 2026

July 17, 2026

Your Employee Experience News Roundup: Meta’s AI Layoffs Lawsuit, Xbox Staff Protest and Gen AI’s Feedback Fail

July 17, 2026

CCW 2026: How AAA Started its Agentic Journey With Riptide

July 17, 2026

CX Voices: Is Television Dead — And Did It Forget Its Customers? With Jason Bradbury

July 16, 2026

Meta Sued Over AI-Assisted Layoffs: What It Means for Employers

July 23, 2026

ServiceNow Says Customers Have Stopped Buying AI Pilots and Started Paying for Resolutions

July 23, 2026

OpenAI’s Landmark New AI Agent Platform, Presence, Bets On Guardrails and Compliance, Not Bravado

Observe.AI Signs Multi-Year AWS Deal to Move CX Agents into Production

By Sandra Radlovacki

July 23, 2026

Observe.AI Signs Multi-Year AWS Deal to Move CX Agents into Production

Observe.AI has announced a multi-year deal with Amazon Web Services (AWS), giving enterprises a route to run its Agentic CX…

Podcast

Stream all episodes here

July 23, 2026

The Five Foundations of Psychological Safety: Helen Sanderson on EX Lore Podcast

July 22, 2026

Workers Spend 6.4 Hours a Week Botsitting. What’s the Employee Experience Cost?

10 Downing Street, cost of living government, workplace financial wellbeing back on agenda

By Ryan Briggs

July 23, 2026

PM Andy Burnham Puts Cost of Living Back on the UK Agenda. It Belongs on the Workplace Agenda Too

The cost of living is back at the top of the national agenda. I’d argue workplace financial wellbeing support belongs…

Podcast

Stream all episodes here

CX Vision 2035

July 24, 2026

S350Talks. Loyalty & CX Russia 26

July 28, 2026

Customer Experience Live Malaysia

Next Events

August 4, 2026

Customer Experience Live Australia

Syndey, Australia

August 4, 2026

The Customer Show Exec Forum

Melbourne, Australia

August 18, 2026

CEM Africa 2026

Cape Town, South Africa

August 25, 2026

Customer Experience Summit APAC 2026 (Forrester)

Sydney, Australia

Ikea store, long-term workforca planning

By Becky Norman

July 21, 2026

IKEA, Lloyds and Aviva Choose Long-Term Workforce Planning Over Quick AI Wins

As AI absorbs more of the work colleagues used to do, many employers default to a productivity-first response: cut headcount,…

July 20, 2026

Voting Opens Today! Decide Your Top 50 TechStars of 2026

The Carbon Cost of Cleverness: Why the AI Boom is Busting Your Green Balance Sheet

July 15, 2026

The Carbon Cost of Cleverness: How the AI Boom is Busting Your Green Balance Sheet

July 10, 2026

You Can Now Deploy Zoom’s AI Virtual Receptionist Across Your Telephony Stack

July 09, 2026

Slackbot Can Now Run Your CRM Thanks to New Salesforce MCP Servers

Awards International

Gulf Customer Experience Awards 2025: Key trends from this year’s nominations

Clientship

The CX Transformation Journey:How Bravora Became a Customer-Centric Retail Leader

CXM, Sierra

Industry briefing: How Ocado is delivering fast, human service at scale

Latest Reports

CX Accelerator Report

The Art and Science of a Conversation

It’s Time to Solve the Customer Experience Trilemma

Drive Conversational Experiences For A Future-Ready Customer Support Strategy

CRM AND SALES REPORT

How CX Leaders Who Raise Their Game Are Driving Business Success