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AI Multigenerational Workforce
By  Becky Norman

June 17, 2026

Only a Quarter of Today’s Multigenerational Workforce Collaborates Well – and AI Is Widening the Gap

Only 26% of employees experience real ‘generational synergy’ in their jobs. The other three in four work somewhere that has…

What Anthropic's Fable and Mythos Drama Really Means for Customer Experience Leaders

June 16, 2026

What Anthropic’s Fable and Mythos Drama Really Means for Customer Experience Leaders

Your Customer Experience Roundup: Verizon Says the Quiet Part Out Loud, The Pricing Model Is Changing, and Your AI Agent Now Has an Agent

June 12, 2026

Your Customer Experience Roundup: Verizon Says the Quiet Part Out Loud, The Pricing Model Is Changing, and Your AI Agent Now Has an Agent

June 12, 2026

Your Employee Experience Roundup: The AI Efficiency Pushback, Forrester’s Sobering EX Data, and 61% Cover Their Backs At Work

June 11, 2026

Festival of Work 2026 Takeaways: The Efficiency Obsession With AI Is Backfiring

June 11, 2026

Oracle Earnings CX Analysis: AI, Cloud Ambitions Boom With Over 1,000 Agents Deployed Across App Suite

June 10, 2026

Should Your AI Agent Get Its Own AI Agent? Decagon Thinks Yes

June 09, 2026

Verizon CEO Just Said What the Contact Centre Industry Already Suspected About AI and the Workforce

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Customer Experience

HubSpot Folds Quote-to-Cash into its CRM with New Revenue Hub

June 17, 2026

HubSpot Folds Quote-to-Cash into its CRM with New Revenue Hub

79% of Customers Would Ditch a Brand for a Faster Rival

June 17, 2026

79% of Customers Would Ditch a Brand for a Faster Rival

Customer Experience Compliance: How Regulation Became CX's Best Growth Lever
By  Kieran Devlin

June 17, 2026

Customer Experience Compliance: How Regulation Became CX’s Best Growth Lever

Customer experience compliance has an image problem. Mention it in a planning meeting, and most people picture fines, audits, and…

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CXM Tech Stars 2026

Employee Experience

June 16, 2026

Employee Wellbeing and CX: What Customers Feel When Teams Are Stretched Too Thin

Robot in the workplace, as a carer

June 16, 2026

UK Workers Want Robots in the Workplace for Heavy Lifting, Not Caregiving, Hexagon Study Finds

AI Multigenerational Workforce
By  Becky Norman

June 17, 2026

Only a Quarter of Today’s Multigenerational Workforce Collaborates Well – and AI Is Widening the Gap

Only 26% of employees experience real ‘generational synergy’ in their jobs. The other three in four work somewhere that has…

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    June 15, 2026

    Employee Experience Journey Mapping: The Missing Link Between Change, Trust, and Performance

    June 12, 2026

    Your Employee Experience Roundup: The AI Efficiency Pushback, Forrester’s Sobering EX Data, and 61% Cover Their Backs At Work

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    Digital Experience

    PwC Report Suggests Users With AI Skills Are at a Premium for Employers: Key Takeaways for CX and Contact Centre Teams
    By  Kieran Devlin

    June 16, 2026

    PwC Report Suggests Users With AI Skills Are at a Premium for Employers: Key Takeaways for CX and Contact Centre Teams

    UK hiring for AI-related roles surged 61% over the past year, rising from 112,000 positions in 2024 to 180,000 in…

    Microsoft AI Boss Dials Back Prediction that AI Will Displace White Collar Jobs

    June 10, 2026

    Microsoft AI Boss Dials Back Prediction that AI Will Displace White Collar Jobs

    Zoom Brings UK Data Hosting to Its Contact Centre and AI Tools — and Isn't Charging Extra for It

    June 10, 2026

    Zoom Brings UK Data Hosting to Its Contact Centre and AI Tools — and Isn’t Charging Extra for It

    BT Taps Anthropic's Powerful Project Glasswing to Harden UK Network Security and Secure Customer Engagement

    June 10, 2026

    BT Taps Anthropic’s Powerful Project Glasswing to Harden UK Network Security and Secure Customer Engagement

    Half a Million NHS Staff Are Getting Microsoft Copilot — How Might it Empower Their CX Teams?

    June 09, 2026

    Half a Million NHS Staff Are Getting Microsoft Copilot — How Might it Empower Their CX Teams?

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    Gulf Customer Experience Awards 2025: Key trends from this year’s nominations

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    The CX Transformation Journey:How Bravora Became a Customer-Centric Retail Leader

    CXM, Sierra

    Industry briefing: How Ocado is delivering fast, human service at scale

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    The Art and Science of a Conversation

    It’s Time to Solve the Customer Experience Trilemma

    Drive Conversational Experiences For A Future-Ready Customer Support Strategy

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    How CX Leaders Who Raise Their Game Are Driving Business Success