Customer Experience Magazine

June 19, 2026

Your Customer Experience News Roundup: Anthropic’s Models Go Dark, Salesforce Has a Busy Week, and 79% of Your Customers Won’t Wait

This week in customer experience news, a US government export control directive pulled the most advanced AI models on the…

June 19, 2026

The Future of CX: Where VoC Goes from Here

June 18, 2026

Knowing a Brand No Longer Means Choosing It

June 17, 2026

Only a Quarter of Today’s Multigenerational Workforce Collaborates Well – and AI Is Widening the Gap

June 16, 2026

What Anthropic’s Fable and Mythos Drama Really Means for Customer Experience Leaders

June 12, 2026

Your Customer Experience Roundup: Verizon Says the Quiet Part Out Loud, The Pricing Model Is Changing, and Your AI Agent Now Has an Agent

June 12, 2026

Your Employee Experience Roundup: The AI Efficiency Pushback, Forrester’s Sobering EX Data, and 61% Cover Their Backs At Work

June 11, 2026

Festival of Work 2026 Takeaways: The Efficiency Obsession With AI Is Backfiring

June 19, 2026

Your Customer Experience News Roundup: Anthropic’s Models Go Dark, Salesforce Has a Busy Week, and 79% of Your Customers Won’t Wait

June 19, 2026

Employee AI Training for CX: How to Actually Prepare for Human–Machine Collaboration

Alvaria Embeds Parloa AI Agents Into Compliant Outbound Outreach

By Sandra Radlovacki

June 19, 2026

Alvaria Embeds Parloa AI Agents into Compliant Outbound Outreach

Alvaria and Parloa have integrated their platforms to give enterprises in regulated sectors a way to run multilingual AI voice…

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June 19, 2026

Meta’s Employee Morale Crisis: Why Snacks Can’t Fix a Trust Problem

June 19, 2026

Employee AI Training for CX: How to Actually Prepare for Human–Machine Collaboration

By Becky Norman

June 19, 2026

Your Employee Experience Roundup: Meta Thinks Snacks Can Fix a Morale Crisis, and the Frontline Left Behind (Again)

This week in employee experience, a single theme runs through the headlines: AI is widening the gaps that already exist…

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June 19, 2026

Amazon Is Investigating the Engineers Who Testified Against Its Data Centres

June 18, 2026

The Frontline AI Gap: Why Frontline Workers Use AI Three Times Less Than Desk Staff

CX Vision 2035

June 22, 2026

CCW Las Vegas

June 22, 2026

Verint Engage 2026

Next Events

June 23, 2026

Lattiverse London

London, United Kingdom

June 25, 2026

Chief Customer Officer Summit – Austin

Texas, USA

June 28, 2026

CX Summit North America

Nashville, USA

June 29, 2026

Employee Engagement Summit Europe

Berlin, Germany

Amazon Is Investigating the Engineers Who Testified Against Its Data Centres

By Kieran Devlin

June 19, 2026

Amazon Is Investigating the Engineers Who Testified Against Its Data Centres

Amazon is investigating three of its engineers after they testified before the Seattle City Council last month in support of…

June 18, 2026

Salesforce and Databricks Partner to Elevate Cross-Platform Data Governance Guardrails for AI

June 16, 2026

PwC Report Suggests Users With AI Skills Are at a Premium for Employers: Key Takeaways for CX and Contact Centre Teams

June 10, 2026

Microsoft AI Boss Dials Back Prediction that AI Will Displace White Collar Jobs

June 10, 2026

Zoom Brings UK Data Hosting to Its Contact Centre and AI Tools — and Isn’t Charging Extra for It

Awards International

Gulf Customer Experience Awards 2025: Key trends from this year’s nominations

Clientship

The CX Transformation Journey:How Bravora Became a Customer-Centric Retail Leader

CXM, Sierra

Industry briefing: How Ocado is delivering fast, human service at scale

Latest Reports

CX Accelerator Report

The Art and Science of a Conversation

It’s Time to Solve the Customer Experience Trilemma

Drive Conversational Experiences For A Future-Ready Customer Support Strategy

CRM AND SALES REPORT

How CX Leaders Who Raise Their Game Are Driving Business Success