Customer Experience Magazine

July 09, 2026

Microsoft’s AI Sales and Service Agents Leave the Lab and Clock In With General Availability

Microsoft has taken the wraps off its new Sales Agent and Service Agent solutions, confirming general availability across Microsoft 365…

HubSpot's New Customer Data Deal Didn't Survive the Week

July 07, 2026

HubSpot’s Controversial New Customer Data Sharing Deal Didn’t Survive the Week

July 03, 2026

Your Customer Experience News Roundup: The EU Takes Aim at AWS and Azure as Acquisitions Stack Up

July 02, 2026

Building an Award-Winning Culture from Day One: Lessons From Jane Austin at Wave Utilities on EX Lore Podcast

July 01, 2026

What the Workday Ruling Means for AI Hiring Discrimination

June 30, 2026

Inside CX Vision 2035: Tackling Finance Transformation and the Work-Design Crisis

June 29, 2026

The EU Wants to Make It Easier to Leave AWS and Azure, Targets Amazon and Microsoft’s Cloud Units Under New ‘Gatekeeper’ Regulations

June 26, 2026

Your Customer Experience News Roundup: Oracle’s SEC Filing Names AI in 21,000 Cuts and the Contact Centre Gets a Platform War

July 09, 2026

Microsoft’s AI Sales and Service Agents Leave the Lab and Clock In With General Availability

July 09, 2026

The CX Framework Playbook: Popular Strategies and How to Build a Framework of Your Own

Slackbot Can Now Run Your CRM Thanks to New Salesforce MCP Servers

By Kieran Devlin

July 09, 2026

Slackbot Can Now Run Your CRM Thanks to New Salesforce MCP Servers

Salesforce has switched on a set of dedicated Model Context Protocol (MCP) servers that connect Slackbot, its AI agent built…

Podcast

Stream all episodes here

Revolut graduate return to office policy

July 07, 2026

Revolut Scraps Remote-First Graduate Policy. Seven Experts Disagree on Whether That’s Good for Them

A man is sitting at a desk with a laptop open and the word HELP written on it. Symbolising job hugging trend.

July 06, 2026

Job Hugging: Why Low Turnover May Be Hiding a Disengagement Problem

By Becky Norman

July 08, 2026

Human and AI Workforce Management: Why Managing Hybrid Human and AI Teams Changes Everything

Like it or not, AI colleagues have officially become a real part of the workforce. We’re not just using AI…

Podcast

Stream all episodes here

CX Vision 2035

July 14, 2026

Customer Experience 2026: A Frost & Sullivan Executive MindXchange

July 15, 2026

Conversational AI & Customer Experience Summit Indonesia

Next Events

July 24, 2026

S350Talks. Loyalty & CX Russia 26

Moscow, Russia

July 28, 2026

Customer Experience Live Malaysia

Kuala Lumpur, Malaysia

August 4, 2026

Customer Experience Live Australia

Syndey, Australia

August 4, 2026

The Customer Show Exec Forum

Melbourne, Australia

By Kieran Devlin

July 09, 2026

Slackbot Can Now Run Your CRM Thanks to New Salesforce MCP Servers

Salesforce has switched on a set of dedicated Model Context Protocol (MCP) servers that connect Slackbot, its AI agent built…

July 08, 2026

Human and AI Workforce Management: Why Managing Hybrid Human and AI Teams Changes Everything

SAP Confirms Dremio Acquisition, Powering AI Agents With Its Unified Data Lakehouse Platform

July 08, 2026

SAP Confirms Dremio Acquisition, Powering AI Agents With Its Data Lakehouse Platform

July 06, 2026

Copilot Now Has to Earn Its Keep, Microsoft Tells Staff, as Fresh Round of Layoffs Expected

July 03, 2026

The phone line that hung up on customers — and the voice AI that fixed it in a day

Awards International

Gulf Customer Experience Awards 2025: Key trends from this year’s nominations

Clientship

The CX Transformation Journey:How Bravora Became a Customer-Centric Retail Leader

CXM, Sierra

Industry briefing: How Ocado is delivering fast, human service at scale

Latest Reports

CX Accelerator Report

The Art and Science of a Conversation

It’s Time to Solve the Customer Experience Trilemma

Drive Conversational Experiences For A Future-Ready Customer Support Strategy

CRM AND SALES REPORT

How CX Leaders Who Raise Their Game Are Driving Business Success