Latest News

By  David Dungay

July 20, 2026

Voting Opens Today! Decide Your Top 50 TechStars of 2026

Here they are — the list of the Top 50 TechStars for 2026! In our first year, we’ve received a…

employee experience news AI legal graphic

July 17, 2026

Your Employee Experience News Roundup: Meta’s AI Layoffs Lawsuit, Xbox Staff Protest and Gen AI’s Feedback Fail

July 17, 2026

CCW 2026: How AAA Started its Agentic Journey With Riptide

July 17, 2026

CX Voices: Is Television Dead — And Did It Forget Its Customers? With Jason Bradbury

July 16, 2026

Meta Sued Over AI-Assisted Layoffs: What It Means for Employers

July 16, 2026

Sprinklr Bets Big on “Action” as AI Race Moves Past Insight In Its Summer ’26 Release

July 15, 2026

Why “Monolithic” CX Platforms Are Dead — And What Should Replace Them

July 15, 2026

From Worst to First on Glassdoor Ratings: James Ferguson, Wurzak Hotel Group on EX Lore podcast

Video

Customer Experience

Rime Raises $24 Million as Its Human-Sounding Voices Keep Callers From Hanging Up

July 20, 2026

Rime Raises $24 Million as Its Human-Sounding Voices Keep Callers From Hanging Up

Microsoft's Sales Team Reportedly Gets a New Target: Its Own AI Partners in OpenAI and Anthropic

July 20, 2026

Microsoft’s Sales Team Reportedly Gets a New Target: Its Own AI Partners in OpenAI and Anthropic

The Final Score isn’t the Only Thing Fans Will Remember from the World Cup
By  Matt Trickett

July 20, 2026

The Final Score isn’t the Only Thing Fans Will Remember from the World Cup

The World Cup is one example of a moment where people have invested a significant amount of time and money…

Podcast

Stream all episodes here
CXM Tech Stars 2026

Employee Experience

employee experience news AI legal graphic

July 17, 2026

Your Employee Experience News Roundup: Meta’s AI Layoffs Lawsuit, Xbox Staff Protest and Gen AI’s Feedback Fail

Meta AI layoffs lawsuit

July 16, 2026

Meta Sued Over AI-Assisted Layoffs: What It Means for Employers

Meta AI layoffs lawsuit
By  Becky Norman

July 20, 2026

Judge Won’t Block Meta AI Layoffs, But Leaves Door Open

A US judge has declined to block Meta from laying off the 26 employees suing it over AI-assisted job cuts. The…

EX Lore

Podcast

Stream all episodes here

Events

CX Vision 2035

Next Events
August 4, 2026
Customer Experience Live Australia
Syndey, Australia
August 4, 2026
The Customer Show Exec Forum
Melbourne, Australia
August 18, 2026
CEM Africa 2026
Cape Town, South Africa
August 25, 2026
Customer Experience Summit APAC 2026 (Forrester)
Sydney, Australia

Digital Experience

By  David Dungay

July 20, 2026

Voting Opens Today! Decide Your Top 50 TechStars of 2026

Here they are — the list of the Top 50 TechStars for 2026! In our first year, we’ve received a…

The Carbon Cost of Cleverness: Why the AI Boom is Busting Your Green Balance Sheet

July 15, 2026

The Carbon Cost of Cleverness: How the AI Boom is Busting Your Green Balance Sheet

You Can Now Deploy Zoom's AI Virtual Receptionist Across Your Telephony Stack

July 10, 2026

You Can Now Deploy Zoom’s AI Virtual Receptionist Across Your Telephony Stack

Slackbot Can Now Run Your CRM Thanks to New Salesforce MCP Servers

July 09, 2026

Slackbot Can Now Run Your CRM Thanks to New Salesforce MCP Servers

Human AI Workforce Management

July 08, 2026

Human and AI Workforce Management: Why Managing Hybrid Human and AI Teams Changes Everything

Industry Reports

Awards International

Gulf Customer Experience Awards 2025: Key trends from this year’s nominations

Clientship

The CX Transformation Journey:How Bravora Became a Customer-Centric Retail Leader

CXM, Sierra

Industry briefing: How Ocado is delivering fast, human service at scale

Latest Reports

CX Accelerator Report

The Art and Science of a Conversation

It’s Time to Solve the Customer Experience Trilemma

Drive Conversational Experiences For A Future-Ready Customer Support Strategy

CRM AND SALES REPORT

How CX Leaders Who Raise Their Game Are Driving Business Success