Latest News

By  Becky Norman

June 05, 2026

Your Employee Experience Roundup: World Cup Flexibility, Microsoft’s Slipping Manager Support, and a Frontline Rethink

What employee experience news caught our attention this week? An internal Microsoft employee survey finds manager support on a downward…

UK's HMRC to Modernise its Contact Centre With Capgemini, NiCE, Route 101 Partnerships

June 04, 2026

UK’s HMRC to Modernise its Contact Centre With Capgemini, NiCE, Route 101 Partnerships

Microsoft internal survey

June 02, 2026

Microsoft’s Internal Survey Data Reveals Deterioration in Manager Support – Just as AI Raises the Stakes

June 01, 2026

Zoom Launches ZoomMate, an AI Assistant That Picks Up Where Your Meeting Leaves Off

May 29, 2026

Why the UKEXA 26 Finals Day Is Unlike Any Awards Experience You’ve Had Before

May 28, 2026

Salesforce’s AI Agents Now Handle Double the Volume of Its Human Ones

May 27, 2026

Gartner’s 2026 CPaaS Magic Quadrant: Five Leaders, Agentic AI, and a Security Reckoning

May 22, 2026

Engage Employee Summit 2026: More Listening, Less Friction and Leaders Getting Vulnerable

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Customer Experience

Sitecore Buys Scrunch to Fight for Brand Visibility Inside AI Answers

June 05, 2026

Sitecore Buys Scrunch to Fight for Brand Visibility Inside AI Answers

Zendesk Puts AI-Powered IT and CX Support Inside Microsoft 365

June 05, 2026

Zendesk Puts AI-Powered IT and CX Support Inside Microsoft 365

Generative vs Conversational vs Agentic AI: Which is Best for Your CX Strategy?
By  Sandra Radlovacki

June 05, 2026

Generative vs Conversational vs Agentic AI: Which is Best for Your CX Strategy?

Most business leaders already know that they need some sort of AI in their customer experience strategy. In fact, about…

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CXM Tech Stars 2026

Employee Experience

Frontline Workforce

June 05, 2026

The Josh Bersin Company Launches Frontline Workforce Taxonomy to Replace HR Guesswork with Precision

Fifa world cup

June 04, 2026

The World Cup Could Cost $17 Billion in Lost Productivity. But the Real Risk Is How Employers Respond.

By  Becky Norman

June 05, 2026

Your Employee Experience Roundup: World Cup Flexibility, Microsoft’s Slipping Manager Support, and a Frontline Rethink

What employee experience news caught our attention this week? An internal Microsoft employee survey finds manager support on a downward…

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    June 03, 2026

    Employee Champions: The Force That Keeps Teams Sane Through Constant Change

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    Zendesk Puts AI-Powered IT and CX Support Inside Microsoft 365
    By  Kieran Devlin

    June 05, 2026

    Zendesk Puts AI-Powered IT and CX Support Inside Microsoft 365

    Zendesk has launched the Zendesk Support Assistant for Microsoft 365. Built on Microsoft Agent 365, it brings ticket resolution, issue…

    Puzzle pieces, representing total experience management

    June 01, 2026

    Total Experience Management: The Next Stage of the Experience Revolution

    AI Has Set a New Baseline for Digital Experience Quality

    May 22, 2026

    AI Has Set a New Baseline for Digital Experience Quality

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    Half of Consumers Have Switched Brands Over In-App Payment and Refund Experience

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    How CX Leaders Who Raise Their Game Are Driving Business Success