Latest News

The UK Just Gave AI a Seat in Parliament. Here's What It Means for CX Leaders
By  Kieran Devlin

July 21, 2026

The UK Just Gave AI a Seat in Parliament. Here’s What It Means for CX Leaders

Britain’s new Prime Minister, Andy Burnham, used his first full day in office to hand AI a Cabinet position in…

July 20, 2026

Voting Opens Today! Decide Your Top 50 TechStars of 2026

employee experience news AI legal graphic

July 17, 2026

Your Employee Experience News Roundup: Meta’s AI Layoffs Lawsuit, Xbox Staff Protest and Gen AI’s Feedback Fail

July 17, 2026

CCW 2026: How AAA Started its Agentic Journey With Riptide

July 17, 2026

CX Voices: Is Television Dead — And Did It Forget Its Customers? With Jason Bradbury

July 16, 2026

Meta Sued Over AI-Assisted Layoffs: What It Means for Employers

July 16, 2026

Sprinklr Bets Big on “Action” as AI Race Moves Past Insight In Its Summer ’26 Release

July 15, 2026

Why “Monolithic” CX Platforms Are Dead — And What Should Replace Them

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Customer Experience

Customer Experience Management: Turning Everyday Interactions Into Serious Growth

July 21, 2026

Customer Experience Management: Turning Everyday Interactions Into Serious Growth

The UK Just Gave AI a Seat in Parliament. Here's What It Means for CX Leaders

July 21, 2026

The UK Just Gave AI a Seat in Parliament. Here’s What It Means for CX Leaders

How to Make World-leading CX Make Sense with Customer Journey Analytics
By  Sandra Radlovacki

July 21, 2026

How to Make World-leading CX Make Sense with Customer Journey Analytics

Most companies love customer journey maps, and why wouldn’t they? They’re a fantastic way to get a glimpse of how…

Podcast

Stream all episodes here
CXM Tech Stars 2026

Employee Experience

Young man relaxing on a living room rug while working, depicting workplace situationship

July 21, 2026

Workplace ‘Situationships’: 59% of Employees See No Long-Term Future With Their Employer

Meta AI layoffs lawsuit

July 20, 2026

Judge Won’t Block Meta AI Layoffs, But Leaves Door Open

Ikea store, long-term workforca planning
By  Becky Norman

July 21, 2026

IKEA, Lloyds and Aviva Choose Long-Term Workforce Planning Over Quick AI Wins  

As AI absorbs more of the work colleagues used to do, many employers default to a productivity-first response: cut headcount,…

EX Lore

Podcast

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Events

CX Vision 2035

Next Events
August 4, 2026
Customer Experience Live Australia
Syndey, Australia
August 4, 2026
The Customer Show Exec Forum
Melbourne, Australia
August 18, 2026
CEM Africa 2026
Cape Town, South Africa
August 25, 2026
Customer Experience Summit APAC 2026 (Forrester)
Sydney, Australia

Digital Experience

Ikea store, long-term workforca planning
By  Becky Norman

July 21, 2026

IKEA, Lloyds and Aviva Choose Long-Term Workforce Planning Over Quick AI Wins  

As AI absorbs more of the work colleagues used to do, many employers default to a productivity-first response: cut headcount,…

July 20, 2026

Voting Opens Today! Decide Your Top 50 TechStars of 2026

The Carbon Cost of Cleverness: Why the AI Boom is Busting Your Green Balance Sheet

July 15, 2026

The Carbon Cost of Cleverness: How the AI Boom is Busting Your Green Balance Sheet

You Can Now Deploy Zoom's AI Virtual Receptionist Across Your Telephony Stack

July 10, 2026

You Can Now Deploy Zoom’s AI Virtual Receptionist Across Your Telephony Stack

Slackbot Can Now Run Your CRM Thanks to New Salesforce MCP Servers

July 09, 2026

Slackbot Can Now Run Your CRM Thanks to New Salesforce MCP Servers

Industry Reports

Awards International

Gulf Customer Experience Awards 2025: Key trends from this year’s nominations

Clientship

The CX Transformation Journey:How Bravora Became a Customer-Centric Retail Leader

CXM, Sierra

Industry briefing: How Ocado is delivering fast, human service at scale

Latest Reports

CX Accelerator Report

The Art and Science of a Conversation

It’s Time to Solve the Customer Experience Trilemma

Drive Conversational Experiences For A Future-Ready Customer Support Strategy

CRM AND SALES REPORT

How CX Leaders Who Raise Their Game Are Driving Business Success