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Verizon CEO Just Said What the Contact Centre Industry Already Suspected About AI and the Workforce
By  Kieran Devlin

June 09, 2026

Verizon CEO Just Said What the Contact Centre Industry Already Suspected About AI and the Workforce

Executives rarely admit in public what they might say in private about artificial intelligence and the workforce, especially contact centre…

June 08, 2026

CXM Tech Stars Launches — Recognising the People Building the Future of CX Technology

June 05, 2026

Your Employee Experience Roundup: World Cup Flexibility, Microsoft’s Slipping Manager Support, and a Frontline Rethink

June 04, 2026

UK’s HMRC to Modernise its Contact Centre With Capgemini, NiCE, Route 101 Partnerships

June 02, 2026

Microsoft’s Internal Survey Data Reveals Deterioration in Manager Support – Just as AI Raises the Stakes

June 01, 2026

Zoom Launches ZoomMate, an AI Assistant That Picks Up Where Your Meeting Leaves Off

May 29, 2026

Why the UKEXA 26 Finals Day Is Unlike Any Awards Experience You’ve Had Before

May 28, 2026

Salesforce’s AI Agents Now Handle Double the Volume of Its Human Ones

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Customer Experience

Agentic AI Is Outpacing the Proof It Works

June 09, 2026

Agentic AI Is Outpacing the Proof It Works

Half a Million NHS Staff Are Getting Microsoft Copilot — How Might it Empower Their CX Teams?

June 09, 2026

Half a Million NHS Staff Are Getting Microsoft Copilot — How Might it Empower Their CX Teams?

Kieran New CX Editor
By  Kieran Devlin

June 09, 2026

Meet Your New CX Editor

Every time you chase a missing parcel, extensively argue with an automated phone menu, or receive a follow-up email so…

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CXM Tech Stars 2026

Employee Experience

Forrester's Total Experience Score

June 09, 2026

Forrester’s Total Experience Score Now Grades Employee Experience – and the Early Data Is Sobering

Isometric 3d render of blue horseshoe magnet symobolising employee retention strategies

June 08, 2026

Employee Retention Strategies That Work: Reduce Turnover Risk and Grow Profit

Information Overload with Data Streams Around Head, symbolising AI fatigue
By  Becky Norman

June 09, 2026

AI Fatigue Is the New Workplace Burnout – and It’s Far More Expensive Than You Think

We probably don’t need to convince you that the level of AI in the workplace today is suffocating. It really…

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    Half a Million NHS Staff Are Getting Microsoft Copilot — How Might it Empower Their CX Teams?
    By  Kieran Devlin

    June 09, 2026

    Half a Million NHS Staff Are Getting Microsoft Copilot — How Might it Empower Their CX Teams?

    NHS England announced this week that it will roll out Microsoft 365 Copilot to 505,000 clinicians and support staff. This…

    Microsoft's New Always-On 'Scout' AI Agent Works While You're on Calls

    June 08, 2026

    Microsoft’s New Always-On ‘Scout’ AI Agent Works While You’re on Calls

    June 08, 2026

    CXM Tech Stars Launches — Recognising the People Building the Future of CX Technology

    ServiceNow to Elevate AI Governance With New Cognizant Neuro AI Trust Integration

    June 08, 2026

    ServiceNow to Elevate AI Governance With New Cognizant Neuro AI Trust Integration

    Zendesk Puts AI-Powered IT and CX Support Inside Microsoft 365

    June 05, 2026

    Zendesk Puts AI-Powered IT and CX Support Inside Microsoft 365

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