Customer Experience Magazine

July 16, 2026

Meta Sued Over AI-Assisted Layoffs: What It Means for Employers

Twenty-six current and former Meta employees have sued the company, alleging its AI-assisted systems selected them for layoff because they…

July 16, 2026

Sprinklr Bets Big on “Action” as AI Race Moves Past Insight In Its Summer ’26 Release

July 15, 2026

Why “Monolithic” CX Platforms Are Dead — And What Should Replace Them

July 15, 2026

From Worst to First on Glassdoor Ratings: James Ferguson, Wurzak Hotel Group on EX Lore podcast

July 15, 2026

The Carbon Cost of Cleverness: How the AI Boom is Busting Your Green Balance Sheet

July 14, 2026

Bupa Named Overall Winner at UKEXA 2026, Powered by Gold in Learning and Development

July 13, 2026

Microsoft’s Xbox AI Restructuring Meets Its First Union Pushback

July 13, 2026

Study: Literally Zero Organisations Report Enterprise-Wide AI Impact in CX, Yet 62% Are Investing More

July 16, 2026

Machine Customers are Here: Are Your Teams Ready for the New Era of Hybrid CX?

July 16, 2026

Avaya and C1 Renew Their Twenty-Year CX Bet on Each Other

By Kieran Devlin

July 16, 2026

Sprinklr Bets Big on “Action” as AI Race Moves Past Insight In Its Summer ’26 Release

Sprinklr seemingly intends to draw a line under the dashboard era. The Summer ’26 Release, announced this week, bundles video…

Podcast

Stream all episodes here

July 16, 2026

AI Handles Simple People Data Well, But Falls Short on Nuanced Employee Feedback

Glassdoor rating Wurzak Hotel Group EX Lore podcast

July 15, 2026

From Worst to First on Glassdoor Ratings: James Ferguson, Wurzak Hotel Group on EX Lore podcast

By Becky Norman

July 16, 2026

Meta Sued Over AI-Assisted Layoffs: What It Means for Employers

Twenty-six current and former Meta employees have sued the company, alleging its AI-assisted systems selected them for layoff because they…

Podcast

Stream all episodes here

CX Vision 2035

July 24, 2026

S350Talks. Loyalty & CX Russia 26

July 28, 2026

Customer Experience Live Malaysia

Next Events

August 4, 2026

Customer Experience Live Australia

Syndey, Australia

August 4, 2026

The Customer Show Exec Forum

Melbourne, Australia

August 18, 2026

CEM Africa 2026

Cape Town, South Africa

August 25, 2026

Customer Experience Summit APAC 2026 (Forrester)

Sydney, Australia

The Carbon Cost of Cleverness: Why the AI Boom is Busting Your Green Balance Sheet

By Kieran Devlin

July 15, 2026

The Carbon Cost of Cleverness: How the AI Boom is Busting Your Green Balance Sheet

Why Did Microsoft’s Carbon Emissions Blowout by 25%? The physical cost of AI is now strikingly apparent. According to Microsoft’s newly…

July 10, 2026

You Can Now Deploy Zoom’s AI Virtual Receptionist Across Your Telephony Stack

July 09, 2026

Slackbot Can Now Run Your CRM Thanks to New Salesforce MCP Servers

July 08, 2026

Human and AI Workforce Management: Why Managing Hybrid Human and AI Teams Changes Everything

SAP Confirms Dremio Acquisition, Powering AI Agents With Its Unified Data Lakehouse Platform

July 08, 2026

SAP Confirms Dremio Acquisition, Powering AI Agents With Its Data Lakehouse Platform

Awards International

Gulf Customer Experience Awards 2025: Key trends from this year’s nominations

Clientship

The CX Transformation Journey:How Bravora Became a Customer-Centric Retail Leader

CXM, Sierra

Industry briefing: How Ocado is delivering fast, human service at scale

Latest Reports

CX Accelerator Report

The Art and Science of a Conversation

It’s Time to Solve the Customer Experience Trilemma

Drive Conversational Experiences For A Future-Ready Customer Support Strategy

CRM AND SALES REPORT

How CX Leaders Who Raise Their Game Are Driving Business Success