Customer Experience Magazine

By Becky Norman

June 11, 2026

Festival of Work 2026 Takeaways: The Efficiency Obsession With AI Is Backfiring

Peter Cheese opened the Festival of Work 2026 with a memorable comment that set the tone for the rest of…

Oracle Earnings Q4 Analysis: AI, Cloud Ambitions Boom With Over 1,000 Agents Deployed Across CX Suite

June 11, 2026

Oracle Earnings CX Analysis: AI, Cloud Ambitions Boom With Over 1,000 Agents Deployed Across App Suite

June 10, 2026

Should Your AI Agent Get Its Own AI Agent? Decagon Thinks Yes

June 09, 2026

Verizon CEO Just Said What the Contact Centre Industry Already Suspected About AI and the Workforce

June 08, 2026

CXM Tech Stars Launches — Recognising the People Building the Future of CX Technology

June 05, 2026

Your Employee Experience Roundup: World Cup Flexibility, Microsoft’s Slipping Manager Support, and a Frontline Rethink

June 04, 2026

UK’s HMRC to Modernise its Contact Centre With Capgemini, NiCE, Route 101 Partnerships

June 02, 2026

Microsoft’s Internal Survey Data Reveals Deterioration in Manager Support – Just as AI Raises the Stakes

June 11, 2026

NiCE Rebuilds its CX Platform Around Agentic AI Instead of Tacking It On

June 11, 2026

What Is ChatGPT Saying About Your Brand? Sprinklr’s AI Visibility Tool Will Help You Find Out

The Best Customer Service Automation Software in 2026

By Kieran Devlin

June 11, 2026

The Best Customer Service Automation Software in 2026

Automation hasn’t broken customer service. The way most companies are deploying it has. The instinct is understandable. You can close…

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June 11, 2026

Festival of Work 2026 Takeaways: The Efficiency Obsession With AI Is Backfiring

June 10, 2026

The NEET Crisis: Five Experts on Preventing a ‘Lost Generation’

By Becky Norman

June 11, 2026

Festival of Work 2026: AI Can Strengthen the CX–EX Link – or Sever It

We’ve known for a long time now that ‘happy employees equals happy customers’. But what is changing is how quickly…

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June 10, 2026

Culture is the Glue Between CX and EX: Three Ways to Make It Stick

June 09, 2026

AI Fatigue Is the New Workplace Burnout – and It’s Far More Expensive Than You Think

CX Vision 2035

June 16, 2026

SHRM Annual Conference

June 16, 2026

CX Asia Week

Next Events

June 16, 2026

CX Leadership Circle – Edinburgh

Edinburgh, Scotland

June 16, 2026

Cavell CX Summit

London, United Kingdom

June 16, 2026

AI Experience Summit LIVE

London, United Kingdom

June 17, 2026

E3 Customer Experience Conference Dubai

Dubai, United Arab Emirates

Microsoft AI Boss Dials Back Prediction that AI Will Displace White Collar Jobs

By Kieran Devlin

June 10, 2026

Microsoft AI Boss Dials Back Prediction that AI Will Displace White Collar Jobs

When Mustafa Suleyman told the Financial Times in February that AI would reach “human-level performance on most, if not all,…

June 10, 2026

Zoom Brings UK Data Hosting to Its Contact Centre and AI Tools — and Isn’t Charging Extra for It

June 10, 2026

BT Taps Anthropic’s Powerful Project Glasswing to Harden UK Network Security and Secure Customer Engagement

June 09, 2026

Half a Million NHS Staff Are Getting Microsoft Copilot — How Might it Empower Their CX Teams?

June 08, 2026

Microsoft’s New Always-On ‘Scout’ AI Agent Works While You’re on Calls

Awards International

Gulf Customer Experience Awards 2025: Key trends from this year’s nominations

Clientship

The CX Transformation Journey:How Bravora Became a Customer-Centric Retail Leader

CXM, Sierra

Industry briefing: How Ocado is delivering fast, human service at scale

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CX Accelerator Report

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