Customer Experience Magazine

June 17, 2026

Only a Quarter of Today’s Multigenerational Workforce Collaborates Well – and AI Is Widening the Gap

Only 26% of employees experience real ‘generational synergy’ in their jobs. The other three in four work somewhere that has…

June 16, 2026

What Anthropic’s Fable and Mythos Drama Really Means for Customer Experience Leaders

June 12, 2026

Your Customer Experience Roundup: Verizon Says the Quiet Part Out Loud, The Pricing Model Is Changing, and Your AI Agent Now Has an Agent

June 12, 2026

Your Employee Experience Roundup: The AI Efficiency Pushback, Forrester’s Sobering EX Data, and 61% Cover Their Backs At Work

June 11, 2026

Festival of Work 2026 Takeaways: The Efficiency Obsession With AI Is Backfiring

June 11, 2026

Oracle Earnings CX Analysis: AI, Cloud Ambitions Boom With Over 1,000 Agents Deployed Across App Suite

June 10, 2026

Should Your AI Agent Get Its Own AI Agent? Decagon Thinks Yes

June 09, 2026

Verizon CEO Just Said What the Contact Centre Industry Already Suspected About AI and the Workforce

June 18, 2026

Dialpad Surfaces Calls Inside Google Workspace So Teams Skip the CRM

June 18, 2026

Pega Adds Agentic AI Marketing Layer to Its Decisioning Platform

By Sandra Radlovacki

June 18, 2026

Knowing a Brand No Longer Means Choosing It

For as long as marketing has had a budget, the theory held firm: recognition does the heavy lifting. Get a…

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June 18, 2026

‘LLMpathy’: Why AI Empathy Is Now a Business Risk

June 18, 2026

Employee Sentiment Analysis: The Data Smart Companies Use Before Turnover Hits

Woman using futuristic holographic interface in a modern factory with automated robots and workers, depicting frontline AI gap

By Becky Norman

June 18, 2026

The Frontline AI Gap: Why Frontline Workers Use AI Three Times Less Than Desk Staff

Another report shows the frontline workforce being left behind – this time on AI. New research from Workvivo by Zoom has found a…

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June 17, 2026

Only a Quarter of Today’s Multigenerational Workforce Collaborates Well – and AI Is Widening the Gap

June 16, 2026

Employee Wellbeing and CX: What Customers Feel When Teams Are Stretched Too Thin

CX Vision 2035

June 22, 2026

CCW Las Vegas

June 22, 2026

Verint Engage 2026

Next Events

June 23, 2026

Lattiverse London

London, United Kingdom

June 25, 2026

Chief Customer Officer Summit – Austin

Texas, USA

June 28, 2026

CX Summit North America

Nashville, USA

June 29, 2026

Employee Engagement Summit Europe

Berlin, Germany

Salesforce and Databricks Partner to Elevate Cross-Platform Data Governance Guardrails for AI

By Kieran Devlin

June 18, 2026

Salesforce and Databricks Partner to Elevate Cross-Platform Data Governance Guardrails for AI

Salesforce and Databricks have announced an expansion of their strategic partnership. It introduces cross-platform data governance AI capabilities aimed at…

June 16, 2026

PwC Report Suggests Users With AI Skills Are at a Premium for Employers: Key Takeaways for CX and Contact Centre Teams

June 10, 2026

Microsoft AI Boss Dials Back Prediction that AI Will Displace White Collar Jobs

June 10, 2026

Zoom Brings UK Data Hosting to Its Contact Centre and AI Tools — and Isn’t Charging Extra for It

June 10, 2026

BT Taps Anthropic’s Powerful Project Glasswing to Harden UK Network Security and Secure Customer Engagement

Awards International

Gulf Customer Experience Awards 2025: Key trends from this year’s nominations

Clientship

The CX Transformation Journey:How Bravora Became a Customer-Centric Retail Leader

CXM, Sierra

Industry briefing: How Ocado is delivering fast, human service at scale

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