The Manager who Coaches Yasser Bahaa El-Din September 11, 2018 Blog, Employee Experience, Uncategorized Let's define coaching in the workplace when you're a manager. Coaching is a purposeful, ongoing, one-to-one dialogue b...
Avoid These Fatal Performance Appraisal Mistakes Yasser Bahaa El-Din August 29, 2018 Blog, Employee Experience Performance appraisals are supposed to be a chance for two parties - employee and line manager - to have a fruitful disc...
Billing Issues: Time for Tech to Save Telcos Bhupender Singh May 15, 2018 Blog, CXM blog, digital experience blog Billing and accounting errors have become disappointingly normal for the telco industry; a recent study from software co...
Quality: The Pillar of Customer Experience Ricardo Saltz Gulko October 10, 2017 Blog, Case Studies, CXM blog Companies are shooting themselves in the foot consistently when it comes to their Customer Experience. Why though…and...
How Mindfulness Helps Me Be a Better Judge Philippe Mathijs May 29, 2017 Awards Stories, Blog, Case Studies This day and age, it seems that being able to multi-task or juggle multiple spinning plates is the “in” thing. The busie...
The Rich Experience of a Single Professional – Judge and a Winner at IBX Awards Una Gemovic and Souraj Salah May 24, 2017 Awards Stories, Case Studies Al Arabia Electro Mechanical L.L.C. - Member of Juma Al Majid Holding Group L.L.C. winner of the Real Estate and Constru...
