Customer Experience Magazine

June 12, 2026

Your Customer Experience Roundup: Verizon Says the Quiet Part Out Loud, The Pricing Model Is Changing, and Your AI Agent Now Has an Agent

This week in customer experience, a telecom CEO said what most of his industry peers are thinking but declining to…

June 12, 2026

Your Employee Experience Roundup: The AI Efficiency Pushback, Forrester’s Sobering EX Data, and 61% Cover Their Backs At Work

June 11, 2026

Festival of Work 2026 Takeaways: The Efficiency Obsession With AI Is Backfiring

June 11, 2026

Oracle Earnings CX Analysis: AI, Cloud Ambitions Boom With Over 1,000 Agents Deployed Across App Suite

June 10, 2026

Should Your AI Agent Get Its Own AI Agent? Decagon Thinks Yes

June 09, 2026

Verizon CEO Just Said What the Contact Centre Industry Already Suspected About AI and the Workforce

June 08, 2026

CXM Tech Stars Launches — Recognising the People Building the Future of CX Technology

June 05, 2026

Your Employee Experience Roundup: World Cup Flexibility, Microsoft’s Slipping Manager Support, and a Frontline Rethink

June 12, 2026

The Gulf Customer Experience Awards 2026 Winners Are Revealed

June 12, 2026

No Seats, Just Outcomes: Adobe Quadruples CX AI Revenue and Overhauls How It Sells Agents

By Kieran Devlin

June 12, 2026

Your Customer Experience Roundup: Verizon Says the Quiet Part Out Loud, The Pricing Model Is Changing, and Your AI Agent Now Has an Agent

This week in customer experience, a telecom CEO said what most of his industry peers are thinking but declining to…

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June 12, 2026

The Guide to Exit Interview Questions: How to Listen Well, Spot Patterns, and Fix Turnover

June 11, 2026

Festival of Work 2026: AI Can Strengthen the CX–EX Link – or Sever It

By Becky Norman

June 12, 2026

Your Employee Experience Roundup: The AI Efficiency Pushback, Forrester’s Sobering EX Data, and 61% Cover Their Backs At Work

This week in employee experience, the rush to make short-term AI efficiency gains saw pushback at the Festival of Work…

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June 11, 2026

Festival of Work 2026 Takeaways: The Efficiency Obsession With AI Is Backfiring

June 10, 2026

The NEET Crisis: Five Experts on Preventing a ‘Lost Generation’

CX Vision 2035

June 16, 2026

SHRM Annual Conference

June 16, 2026

CX Asia Week

Next Events

June 16, 2026

CX Leadership Circle – Edinburgh

Edinburgh, Scotland

June 16, 2026

Cavell CX Summit

London, United Kingdom

June 16, 2026

AI Experience Summit LIVE

London, United Kingdom

June 17, 2026

E3 Customer Experience Conference Dubai

Dubai, United Arab Emirates

Microsoft AI Boss Dials Back Prediction that AI Will Displace White Collar Jobs

By Kieran Devlin

June 10, 2026

Microsoft AI Boss Dials Back Prediction that AI Will Displace White Collar Jobs

When Mustafa Suleyman told the Financial Times in February that AI would reach “human-level performance on most, if not all,…

June 10, 2026

Zoom Brings UK Data Hosting to Its Contact Centre and AI Tools — and Isn’t Charging Extra for It

June 10, 2026

BT Taps Anthropic’s Powerful Project Glasswing to Harden UK Network Security and Secure Customer Engagement

June 09, 2026

Half a Million NHS Staff Are Getting Microsoft Copilot — How Might it Empower Their CX Teams?

June 08, 2026

Microsoft’s New Always-On ‘Scout’ AI Agent Works While You’re on Calls

Awards International

Gulf Customer Experience Awards 2025: Key trends from this year’s nominations

Clientship

The CX Transformation Journey:How Bravora Became a Customer-Centric Retail Leader

CXM, Sierra

Industry briefing: How Ocado is delivering fast, human service at scale

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