Customer Experience Magazine

July 24, 2026

This Week’s Customer Experience News: AI Hangs Over British Gas’s Contact Centre Job Cuts as ServiceNow Posts Record Revenues

This week in customer experience news, British Gas became the latest major brand to undergo contact centre redundancies with the…

July 24, 2026

Your Employee Experience News Roundup: Botsitting, Situationships, and Gallup’s Job-Lock Data

July 23, 2026

OpenAI’s Landmark New AI Agent Platform, Presence, Bets On Guardrails and Compliance, Not Bravado

July 23, 2026

The Five Foundations of Psychological Safety: Helen Sanderson on EX Lore Podcast

July 21, 2026

The UK Just Gave AI a Seat in Parliament. Here’s What It Means for CX Leaders

July 20, 2026

Voting Opens Today! Decide Your Top 50 TechStars of 2026

July 17, 2026

Your Employee Experience News Roundup: Meta’s AI Layoffs Lawsuit, Xbox Staff Protest and Gen AI’s Feedback Fail

July 17, 2026

CCW 2026: How AAA Started its Agentic Journey With Riptide

July 24, 2026

This Week’s Customer Experience News: AI Hangs Over British Gas’s Contact Centre Job Cuts as ServiceNow Posts Record Revenues

July 24, 2026

The Real Story Behind Customer Loyalty Today: Friction, Trust, and the Moments That Matter

Sierra Acquires Long-Horizon Agent Startup Takeoff

By Sandra Radlovacki

July 24, 2026

Sierra Acquires Long-Horizon Agent Startup Takeoff

Sierra has acquired Takeoff, a 14-month-old startup whose agents pursue a single goal across many interactions over days or weeks…

Podcast

Stream all episodes here

US workers job lock from health insurance

July 24, 2026

‘Job Lock’: One in Four US Employees Are Staying in Jobs They Hate to Keep Their Health Insurance

10 Downing Street, cost of living government, workplace financial wellbeing back on agenda

July 23, 2026

PM Andy Burnham Puts Cost of Living Back on the UK Agenda. It Belongs on the Workplace Agenda Too

By Becky Norman

July 24, 2026

Your Employee Experience News Roundup: Botsitting, Situationships, and Gallup’s Job-Lock Data

This week’s employee experience news roundup suggests plenty of people are staying put, but not out of loyalty. Gallup finds…

Podcast

Stream all episodes here

CX Vision 2035

July 28, 2026

Customer Experience Live Malaysia

August 4, 2026

Customer Experience Live Australia

Next Events

August 4, 2026

The Customer Show Exec Forum

Melbourne, Australia

August 18, 2026

CEM Africa 2026

Cape Town, South Africa

August 25, 2026

Customer Experience Summit APAC 2026 (Forrester)

Sydney, Australia

August 28, 2026

S350Talks. Loyalty & CX Asia 26

Singapore

Ikea store, long-term workforca planning

By Becky Norman

July 21, 2026

IKEA, Lloyds and Aviva Choose Long-Term Workforce Planning Over Quick AI Wins

As AI absorbs more of the work colleagues used to do, many employers default to a productivity-first response: cut headcount,…

July 20, 2026

Voting Opens Today! Decide Your Top 50 TechStars of 2026

The Carbon Cost of Cleverness: Why the AI Boom is Busting Your Green Balance Sheet

July 15, 2026

The Carbon Cost of Cleverness: How the AI Boom is Busting Your Green Balance Sheet

July 10, 2026

You Can Now Deploy Zoom’s AI Virtual Receptionist Across Your Telephony Stack

July 09, 2026

Slackbot Can Now Run Your CRM Thanks to New Salesforce MCP Servers

Awards International

Gulf Customer Experience Awards 2025: Key trends from this year’s nominations

Clientship

The CX Transformation Journey:How Bravora Became a Customer-Centric Retail Leader

CXM, Sierra

Industry briefing: How Ocado is delivering fast, human service at scale

Latest Reports

CX Accelerator Report

The Art and Science of a Conversation

It’s Time to Solve the Customer Experience Trilemma

Drive Conversational Experiences For A Future-Ready Customer Support Strategy

CRM AND SALES REPORT

How CX Leaders Who Raise Their Game Are Driving Business Success