Stats Are In: HR Loves AI, But Training Isn't Keeping Up
By  Angelina Maksimovic

July 17, 2025

Stats Are In: HR Loves AI, But Training Isn’t Keeping Up

Artificial intelligence has officially made its mark on human resources, with a striking 82% of HR professionals now incorporating AI…

Dubai Airports

July 16, 2025

Dubai Airports’ Greet and Go Service Speeds Visitor Arrivals

How Gulf Brands Are Using AI to Cut Costs and Boost CX—All at Once

July 15, 2025

How Gulf Brands Are Using AI to Cut Costs and Boost CX—All at Once

July 14, 2025

How to Create A Compelling Brand Identity

July 11, 2025

“Revenge Quitting” Goes Mainstream, Says New Survey

July 09, 2025

Prime Day Turns Risky as AI Scams Flood the Internet

July 08, 2025

USCXA Winner CVS Health Talks Neuroscience and the Power of Awards

June 30, 2025

Your Customers Want Personalisation. Why Don’t You?

Customer Experience

Is Your Loyalty Program Built for Today’s Consumer? 

July 18, 2025

Is Your Loyalty Program Built for Today’s Consumer?

Odigo Just Solved the CX Problem No One Was Talking About

July 17, 2025

Odigo Just Solved the CX Problem No One Was Talking About

Crescendo Integrates Amazon Nova Sonic to Deliver 24/7 AI-Powered Voice Support
By  Angelina Maksimovic

July 18, 2025

Crescendo Integrates Amazon Nova Sonic to Deliver 24/7 AI-Powered Voice Support

Crescendo has unveiled a breakthrough in voice automation. By integrating Amazon’s Nova Sonic foundation model, designed specifically for advanced speech…

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Employee Experience

AI Boosts Productivity by 40%, But Leaves Workers Burned Out and Disconnected

July 10, 2025

AI Boosts Productivity by 40%, But Leaves Workers Burned Out and Disconnected

Are You Tech-Ready, or Just Tech-Enthusiastic?

July 10, 2025

Are You Tech-Ready, or Just Tech-Enthusiastic?

Clear Wellbeing Support Is Key to Employee Retention
By  Angelina Maksimovic

July 15, 2025

Clear Wellbeing Support Is Key to Employee Retention

Many employees say that comprehensive health and wellbeing support from their employer could influence whether they stay in their role….

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    AI Usage Among Small Businesses Jumps 41% in One Year, New Survey Finds
    By  Angelina Maksimovic

    July 18, 2025

    AI Usage Among Small Businesses Jumps 41% in One Year, New Survey Finds

    A new survey reveals a leap in artificial intelligence (AI) adoption among small businesses in the U.S., with usage soaring…

    What If You Could See Every Competitor's Weakness? Now You Can, With Pulse Ai

    July 17, 2025

    What If You Could See Every Competitor’s Weakness? Now You Can, With Pulse Ai

    Vonage and AWS Launch Natural AI Voice Agents

    July 16, 2025

    Vonage and AWS Launch Natural AI Voice Agents

    Phishing Through AI? Hidden Email Prompts Can Trick Google’s Gemini

    July 15, 2025

    Phishing Through AI? Hidden Email Prompts Can Trick Google’s Gemini

    July 15, 2025

    Microsoft Teams Compliance Recording: From Obligation to Strategy

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    The CX Transformation Journey:How Bravora Became a Customer-Centric Retail Leader

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    Gulf Customer Experience Awards 2025: Key trends from this year’s nominations

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