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Should Your AI Agent Get Its Own AI Agent? Decagon Thinks Yes
By  Sandra Radlovacki

June 10, 2026

Should Your AI Agent Get Its Own AI Agent? Decagon Thinks Yes

Your AI agent now has a colleague, and it is also an AI agent. Decagon’s new tool, Duet Autopilot, takes…

Verizon CEO Just Said What the Contact Centre Industry Already Suspected About AI and the Workforce

June 09, 2026

Verizon CEO Just Said What the Contact Centre Industry Already Suspected About AI and the Workforce

June 08, 2026

CXM Tech Stars Launches — Recognising the People Building the Future of CX Technology

June 05, 2026

Your Employee Experience Roundup: World Cup Flexibility, Microsoft’s Slipping Manager Support, and a Frontline Rethink

June 04, 2026

UK’s HMRC to Modernise its Contact Centre With Capgemini, NiCE, Route 101 Partnerships

June 02, 2026

Microsoft’s Internal Survey Data Reveals Deterioration in Manager Support – Just as AI Raises the Stakes

June 01, 2026

Zoom Launches ZoomMate, an AI Assistant That Picks Up Where Your Meeting Leaves Off

May 29, 2026

Why the UKEXA 26 Finals Day Is Unlike Any Awards Experience You’ve Had Before

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Customer Experience

June 10, 2026

The Ultimate Guide to Customer Contact Week Las Vegas 2026

Zoom Brings UK Data Hosting to Its Contact Centre and AI Tools — and Isn't Charging Extra for It

June 10, 2026

Zoom Brings UK Data Hosting to Its Contact Centre and AI Tools — and Isn’t Charging Extra for It

The Best AI Copilots for Contact Centre Agents: Machine Colleagues that Support CX Teams
By  Sandra Radlovacki

June 10, 2026

The Best AI Copilots for Contact Centre Agents: Machine Colleagues that Support CX Teams

Customer service is in a weird place. AI is everywhere, so responses are faster, tickets move quicker, and 24/7 support…

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CXM Tech Stars 2026

Employee Experience

Honeypot symbolising culture is the glue to make EX and CX stick

June 10, 2026

Culture is the Glue Between CX and EX: Three Ways to Make It Stick

Information Overload with Data Streams Around Head, symbolising AI fatigue

June 09, 2026

AI Fatigue Is the New Workplace Burnout – and It’s Far More Expensive Than You Think

“Youth Without Jobs” - the NEET crisis
By  Becky Norman

June 10, 2026

The NEET Crisis: Five Experts on Preventing a ‘Lost Generation’

The UK is “at risk of a lost generation”. That was the stark warning from a recent independent review led…

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    Zoom Brings UK Data Hosting to Its Contact Centre and AI Tools — and Isn't Charging Extra for It
    By  Kieran Devlin

    June 10, 2026

    Zoom Brings UK Data Hosting to Its Contact Centre and AI Tools — and Isn’t Charging Extra for It

    Zoom’s UK data infrastructure is operational. The company has launched regional hosting across more than twenty of its platform services….

    BT Taps Anthropic's Powerful Project Glasswing to Harden UK Network Security and Secure Customer Engagement

    June 10, 2026

    BT Taps Anthropic’s Powerful Project Glasswing to Harden UK Network Security and Secure Customer Engagement

    Half a Million NHS Staff Are Getting Microsoft Copilot — How Might it Empower Their CX Teams?

    June 09, 2026

    Half a Million NHS Staff Are Getting Microsoft Copilot — How Might it Empower Their CX Teams?

    Microsoft's New Always-On 'Scout' AI Agent Works While You're on Calls

    June 08, 2026

    Microsoft’s New Always-On ‘Scout’ AI Agent Works While You’re on Calls

    June 08, 2026

    CXM Tech Stars Launches — Recognising the People Building the Future of CX Technology

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