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Workday building, AI hiring discrimination
By  Becky Norman

July 01, 2026

What the Workday Ruling Means for AI Hiring Discrimination

A US court has refused to throw out landmark claims that Workday’s AI screening tools discriminate against job applicants. The…

June 30, 2026

Inside CX Vision 2035: Tackling Finance Transformation and the Work-Design Crisis

The EU Wants to Make It Easier to Leave AWS and Azure, Targets Amazon and Microsoft's Cloud Units Under New 'Gatekeeper' Regulations

June 29, 2026

The EU Wants to Make It Easier to Leave AWS and Azure, Targets Amazon and Microsoft’s Cloud Units Under New ‘Gatekeeper’ Regulations

June 26, 2026

Your Customer Experience News Roundup: Oracle’s SEC Filing Names AI in 21,000 Cuts and the Contact Centre Gets a Platform War

June 26, 2026

Your Employee Experience Roundup: Gen Z’s Pay Surge, Gallup’s AI Layoff Gap and the Entry-Level Squeeze

June 25, 2026

The Bill You Can’t Budget: How AI Is Rewriting the Rules of CX Procurement

June 25, 2026

Gen Z Are Out-Earning Millennials – But the Pay Rebound Won’t Last 

June 24, 2026

Why Customer Satisfaction with Brand Communications Is Falling and How to Fix the Strategy, With Scott Draeger

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Customer Experience

June 30, 2026

Pinkfish Acquisition Arms Genesys with 25,000 Tools for Autonomous Agents

What Is a Customer Loyalty Strategy in 2026? The Case Against Points-Chasing

June 30, 2026

What Is a Customer Loyalty Strategy in 2026? The Case Against Points-Chasing

Sovereign AI in CX: The Move From AI Adoption to AI Control
By  Sandra Radlovacki

July 01, 2026

Sovereign AI in CX: The Move From AI Adoption to AI Control

Most of us are experiencing the same strain in CX right now. The push to roll out bigger, better, more…

podcast
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CXM Tech Stars 2026

Employee Experience

Professional female logistics manager holding a digital tablet, symbolising retail employee retention

June 29, 2026

Retail Retention Risk: Nearly Half of Frontline Employees Are Job Hunting While Planning to Stay

June 26, 2026

Your Employee Experience Roundup: Gen Z’s Pay Surge, Gallup’s AI Layoff Gap and the Entry-Level Squeeze

Workday building, AI hiring discrimination
By  Becky Norman

July 01, 2026

What the Workday Ruling Means for AI Hiring Discrimination

A US court has refused to throw out landmark claims that Workday’s AI screening tools discriminate against job applicants. The…

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    Workday building, AI hiring discrimination
    By  Becky Norman

    July 01, 2026

    What the Workday Ruling Means for AI Hiring Discrimination

    A US court has refused to throw out landmark claims that Workday’s AI screening tools discriminate against job applicants. The…

    Accenture and ServiceNow Want to Make Cybersecurity Legacy Platform Migration Less of a Nightmare Through AI

    June 30, 2026

    Accenture and ServiceNow Want to Make Cybersecurity Legacy Platform Migration Less of a Nightmare Through AI

    The EU Wants to Make It Easier to Leave AWS and Azure, Targets Amazon and Microsoft's Cloud Units Under New 'Gatekeeper' Regulations

    June 29, 2026

    The EU Wants to Make It Easier to Leave AWS and Azure, Targets Amazon and Microsoft’s Cloud Units Under New ‘Gatekeeper’ Regulations

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    June 26, 2026

    New York Mets Tap Cresta to Run Ticketing With Conversational AI

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    8×8 Thinks Call Routing Has Been Broken for Decades. Its New AI Intelligent Routing Service Aims to Fix It

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