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June 17, 2026
Only a Quarter of Today’s Multigenerational Workforce Collaborates Well – and AI Is Widening the Gap
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What Anthropic’s Fable and Mythos Drama Really Means for Customer Experience Leaders
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Your Customer Experience Roundup: Verizon Says the Quiet Part Out Loud, The Pricing Model Is Changing, and Your AI Agent Now Has an Agent
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Your Employee Experience Roundup: The AI Efficiency Pushback, Forrester’s Sobering EX Data, and 61% Cover Their Backs At Work
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Festival of Work 2026 Takeaways: The Efficiency Obsession With AI Is Backfiring
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