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Zoom Elevates Its Virtual Agent Contact Centre AI Platform With a Proper Feedback Loop
By  Kieran Devlin

June 23, 2026

Zoom Elevates Its Virtual Agent Contact Centre AI Platform With a Proper Feedback Loop

Zoom has updated Zoom Virtual Agent with tools for generating, testing, and optimising AI-powered customer service agents. This adds measurement…

CX Voices Why the NHS Must Rethink How It Talks to Patients with Tom Boyle

June 22, 2026

CX Voices: Why the NHS Must Rethink How It Talks to Patients with Tom Boyle

Your Customer Experience News Roundup: Anthropic's Models Go Dark, Salesforce Has a Busy Week, and 79% of Your Customers Won't Wait

June 19, 2026

Your Customer Experience News Roundup: Anthropic’s Models Go Dark, Salesforce Has a Busy Week, and 79% of Your Customers Won’t Wait

June 19, 2026

The Future of CX: Where VoC Goes from Here

June 18, 2026

Knowing a Brand No Longer Means Choosing It

June 17, 2026

Only a Quarter of Today’s Multigenerational Workforce Collaborates Well – and AI Is Widening the Gap

June 16, 2026

What Anthropic’s Fable and Mythos Drama Really Means for Customer Experience Leaders

June 12, 2026

Your Customer Experience Roundup: Verizon Says the Quiet Part Out Loud, The Pricing Model Is Changing, and Your AI Agent Now Has an Agent

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Customer Experience

Parloa Study: Speed is the Name of CX Game in 2026

June 23, 2026

Parloa Study: Speed Is the Name of the CX Game in 2026

Salesforce Wants to Run Your Entire Contact Centre From One Screen With New Workforce Engagement Management Offering

June 23, 2026

Salesforce Wants to Run Your Entire Contact Centre From One Screen With New Workforce Engagement Management Offering

RingCentral Wires AI Agents Into the Bones of RingCX
By  Sandra Radlovacki

June 23, 2026

RingCentral Wires AI Agents Into the Bones of RingCX

A patient cancels an appointment, and within seconds an AI agent works the waitlist, offers the open slot to the…

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CXM Tech Stars 2026

Employee Experience

Five gold stars, Companies With the Best Employee Experience

June 22, 2026

Companies With the Best Employee Experience: 11 EX Leaders Worth Learning From

Half empty office symbolising layoff survivor syndrome

June 22, 2026

Layoff Survivor Syndrome: The Hidden Cost of Job Cuts to Employee Experience

Girl faces multiple paths symbolizing choice and future career decisions. Depicting AI and entry-level jobs landscape
By  Becky Norman

June 23, 2026

Entry-Level Jobs Now Demand Senior Skills: An EX Playbook for the AI Era

AI is absorbing the routine work juniors once learned from. This means entry-level roles increasingly call for strategic judgement from…

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    June 22, 2026

    SAP CEO Says His Developers May Have Four Years Left Before AI Displaces Them. Here’s Why CX Leaders Should Pay Attention

    June 22, 2026

    Big Tech is Increasingly Moving Beyond ‘Human in the Loop’: Can Agentic AI Oversee Its Own Governance?

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    Digital Experience

    Amazon Is Investigating the Engineers Who Testified Against Its Data Centres
    By  Kieran Devlin

    June 19, 2026

    Amazon Is Investigating the Engineers Who Testified Against Its Data Centres

    Amazon is investigating three of its engineers after they testified before the Seattle City Council last month in support of…

    Salesforce and Databricks Partner to Elevate Cross-Platform Data Governance Guardrails for AI

    June 18, 2026

    Salesforce and Databricks Partner to Elevate Cross-Platform Data Governance Guardrails for AI

    PwC Report Suggests Users With AI Skills Are at a Premium for Employers: Key Takeaways for CX and Contact Centre Teams

    June 16, 2026

    PwC Report Suggests Users With AI Skills Are at a Premium for Employers: Key Takeaways for CX and Contact Centre Teams

    Microsoft AI Boss Dials Back Prediction that AI Will Displace White Collar Jobs

    June 10, 2026

    Microsoft AI Boss Dials Back Prediction that AI Will Displace White Collar Jobs

    Zoom Brings UK Data Hosting to Its Contact Centre and AI Tools — and Isn't Charging Extra for It

    June 10, 2026

    Zoom Brings UK Data Hosting to Its Contact Centre and AI Tools — and Isn’t Charging Extra for It

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    Gulf Customer Experience Awards 2025: Key trends from this year’s nominations

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    The CX Transformation Journey:How Bravora Became a Customer-Centric Retail Leader

    CXM, Sierra

    Industry briefing: How Ocado is delivering fast, human service at scale

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    It’s Time to Solve the Customer Experience Trilemma

    Drive Conversational Experiences For A Future-Ready Customer Support Strategy

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    How CX Leaders Who Raise Their Game Are Driving Business Success