Customer Experience Magazine

By Becky Norman

July 14, 2026

Bupa Named Overall Winner at UKEXA 2026, Powered by Gold in Learning and Development

Bupa was named overall winner at the UK Employee Experience Awards 2026 – the night’s top honour, awarded to the…

July 13, 2026

Microsoft’s Xbox AI Restructuring Meets Its First Union Pushback

July 13, 2026

Study: Literally Zero Organisations Report Enterprise-Wide AI Impact in CX, Yet 62% Are Investing More

July 10, 2026

The UK Employee Experience Awards 2026 Winners Revealed

July 09, 2026

Voice Deepfakes Have Broken the Contact Centre’s Oldest Trust Test: Here’s How You Can Safeguard Against Them

July 09, 2026

Microsoft’s AI Sales and Service Agents Leave the Lab and Clock In With General Availability

July 07, 2026

HubSpot’s Controversial New Customer Data Sharing Deal Didn’t Survive the Week

July 03, 2026

Your Customer Experience News Roundup: The EU Takes Aim at AWS and Azure as Acquisitions Stack Up

July 14, 2026

Toilet Paper, a Typo, and a Customer Service AI Agent That Wouldn’t Back Down

July 13, 2026

How to Drive Customer Advocacy in 2026: Activating Advocates for Faster Growth

AI Governance Framework for CX: What You Need Before Scaling AI

By Sandra Radlovacki

July 14, 2026

AI Governance Framework for CX: What You Need Before Scaling AI

Everyone’s investing in AI for customer experience right now. About 96% of leaders say intelligent tools are central to their…

Podcast

Stream all episodes here

July 14, 2026

B. Braun Wins Two Golds at UKEXA 2026, for Leadership Development and DEI

July 14, 2026

Somerset Bridge Group Wins Best Company Culture at UKEXA 2026

By Becky Norman

July 14, 2026

Lloyds Banking Group Wins Four Awards at UKEXA 2026, Including Best Health and Wellbeing

Lloyds Banking Group had one of the busiest nights at the UK Employee Experience Awards 2026, held at Park Plaza…

Podcast

Stream all episodes here

CX Vision 2035

July 15, 2026

Conversational AI & Customer Experience Summit Indonesia

July 24, 2026

S350Talks. Loyalty & CX Russia 26

Next Events

July 28, 2026

Customer Experience Live Malaysia

Kuala Lumpur, Malaysia

August 4, 2026

Customer Experience Live Australia

Syndey, Australia

August 4, 2026

The Customer Show Exec Forum

Melbourne, Australia

August 18, 2026

CEM Africa 2026

Cape Town, South Africa

You Can Now Deploy Zoom's AI Virtual Receptionist Across Your Telephony Stack

By Kieran Devlin

July 10, 2026

You Can Now Deploy Zoom’s AI Virtual Receptionist Across Your Telephony Stack

Zoom has announced a standalone version of its Virtual Agent (ZVA) Receptionist, its AI tool that answers, greets and routes…

July 09, 2026

Slackbot Can Now Run Your CRM Thanks to New Salesforce MCP Servers

July 08, 2026

Human and AI Workforce Management: Why Managing Hybrid Human and AI Teams Changes Everything

SAP Confirms Dremio Acquisition, Powering AI Agents With Its Unified Data Lakehouse Platform

July 08, 2026

SAP Confirms Dremio Acquisition, Powering AI Agents With Its Data Lakehouse Platform

July 06, 2026

Copilot Now Has to Earn Its Keep, Microsoft Tells Staff, as Fresh Round of Layoffs Expected

Awards International

Gulf Customer Experience Awards 2025: Key trends from this year’s nominations

Clientship

The CX Transformation Journey:How Bravora Became a Customer-Centric Retail Leader

CXM, Sierra

Industry briefing: How Ocado is delivering fast, human service at scale

Latest Reports

CX Accelerator Report

The Art and Science of a Conversation

It’s Time to Solve the Customer Experience Trilemma

Drive Conversational Experiences For A Future-Ready Customer Support Strategy

CRM AND SALES REPORT

How CX Leaders Who Raise Their Game Are Driving Business Success