Customer Experience Magazine

July 10, 2026

The UK Employee Experience Awards 2026 Winners Revealed

On 9 July, finalists gathered at Park Plaza Riverbank, London, for the UK Employee Experience Awards (UKEXA) 2026, the first time in…

July 09, 2026

Voice Deepfakes Have Broken the Contact Centre’s Oldest Trust Test: Here’s How You Can Safeguard Against Them

July 09, 2026

Microsoft’s AI Sales and Service Agents Leave the Lab and Clock In With General Availability

July 07, 2026

HubSpot’s Controversial New Customer Data Sharing Deal Didn’t Survive the Week

July 03, 2026

Your Customer Experience News Roundup: The EU Takes Aim at AWS and Azure as Acquisitions Stack Up

July 02, 2026

Building an Award-Winning Culture from Day One: Lessons From Jane Austin at Wave Utilities on EX Lore Podcast

July 01, 2026

What the Workday Ruling Means for AI Hiring Discrimination

June 30, 2026

Inside CX Vision 2035: Tackling Finance Transformation and the Work-Design Crisis

July 10, 2026

VOC vs VOE vs VOP vs VOB: The Four Voices Every Business Should Be Listening To

July 10, 2026

Vonage to Boost SIM Swap Fraud Protection With New Okta Protection Suite

Your Customer Experience News Roundup: HubSpot U-Turns on Data Sharing Plan and Microsoft Resets Copilot

By Kieran Devlin

July 10, 2026

Your Customer Experience News Roundup: HubSpot U-Turns on Data Sharing Plan and Microsoft Resets Copilot

This week in customer experience news, Microsoft simultaneously shipped new AI agents to general availability and told its 11,000 Copilot…

Podcast

Stream all episodes here

July 10, 2026

The UK Employee Experience Awards 2026 Winners Revealed

July 09, 2026

Voice Deepfakes Have Broken the Contact Centre’s Oldest Trust Test: Here’s How You Can Safeguard Against Them

By Becky Norman

July 10, 2026

Your Employee Experience News Roundup: Job Hugging, Revolut’s Graduate Office Mandate and Microsoft Layoffs

In this week’s employee experience news roundup, retention looks healthy on paper, but look closer and the story gets messier….

Podcast

Stream all episodes here

CX Vision 2035

July 14, 2026

Customer Experience 2026: A Frost & Sullivan Executive MindXchange

July 15, 2026

Conversational AI & Customer Experience Summit Indonesia

Next Events

July 24, 2026

S350Talks. Loyalty & CX Russia 26

Moscow, Russia

July 28, 2026

Customer Experience Live Malaysia

Kuala Lumpur, Malaysia

August 4, 2026

Customer Experience Live Australia

Syndey, Australia

August 4, 2026

The Customer Show Exec Forum

Melbourne, Australia

You Can Now Deploy Zoom's AI Virtual Receptionist Across Your Telephony Stack

By Kieran Devlin

July 10, 2026

You Can Now Deploy Zoom’s AI Virtual Receptionist Across Your Telephony Stack

Zoom has announced a standalone version of its Virtual Agent (ZVA) Receptionist, its AI tool that answers, greets and routes…

July 09, 2026

Slackbot Can Now Run Your CRM Thanks to New Salesforce MCP Servers

July 08, 2026

Human and AI Workforce Management: Why Managing Hybrid Human and AI Teams Changes Everything

SAP Confirms Dremio Acquisition, Powering AI Agents With Its Unified Data Lakehouse Platform

July 08, 2026

SAP Confirms Dremio Acquisition, Powering AI Agents With Its Data Lakehouse Platform

July 06, 2026

Copilot Now Has to Earn Its Keep, Microsoft Tells Staff, as Fresh Round of Layoffs Expected

Awards International

Gulf Customer Experience Awards 2025: Key trends from this year’s nominations

Clientship

The CX Transformation Journey:How Bravora Became a Customer-Centric Retail Leader

CXM, Sierra

Industry briefing: How Ocado is delivering fast, human service at scale

Latest Reports

CX Accelerator Report

The Art and Science of a Conversation

It’s Time to Solve the Customer Experience Trilemma

Drive Conversational Experiences For A Future-Ready Customer Support Strategy

CRM AND SALES REPORT

How CX Leaders Who Raise Their Game Are Driving Business Success