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The EU Wants to Make It Easier to Leave AWS and Azure, Targets Amazon and Microsoft's Cloud Units Under New 'Gatekeeper' Regulations
By  Kieran Devlin

June 29, 2026

The EU Wants to Make It Easier to Leave AWS and Azure, Targets Amazon and Microsoft’s Cloud Units Under New ‘Gatekeeper’ Regulations

The European Commission moved last week to designate Amazon Web Services and Microsoft Azure as “gatekeepers” under its new Digital…

Your Customer Experience News Roundup: Oracle's SEC Filing Names AI in 21,000 Cuts and the Contact Centre Gets a Platform War

June 26, 2026

Your Customer Experience News Roundup: Oracle’s SEC Filing Names AI in 21,000 Cuts and the Contact Centre Gets a Platform War

June 26, 2026

Your Employee Experience Roundup: Gen Z’s Pay Surge, Gallup’s AI Layoff Gap and the Entry-Level Squeeze

June 25, 2026

The Bill You Can’t Budget: How AI Is Rewriting the Rules of CX Procurement

June 25, 2026

Gen Z Are Out-Earning Millennials – But the Pay Rebound Won’t Last 

June 24, 2026

Why Customer Satisfaction with Brand Communications Is Falling and How to Fix the Strategy, With Scott Draeger

June 24, 2026

BPO Viewpoint – The Agentic AI Jobs Truth Vendors Won’t Tell You

June 23, 2026

Parloa Study: Speed Is the Name of the CX Game in 2026

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Customer Experience

June 29, 2026

Front and Zoom End the Tab-Hopping Behind Every Customer Call

Financial Cooperative Desjardins Gave Its Advisors a CRM Shared Memory With Microsoft Dynamics 365, and Customers Noticed

June 29, 2026

Financial Cooperative Desjardins Gave Its Advisors a CRM Shared Memory With Microsoft Dynamics 365, and Customers Noticed

Over Half of Brands Have Deployed Agentic AI but Reserve It for the Simplest Tasks, Infobip Finds
By  Sandra Radlovacki

June 29, 2026

Over Half of Brands Have Deployed Agentic AI but Reserve It for the Simplest Tasks, Infobip Finds

Enterprises have raced to deploy agentic AI, yet the technology rarely reaches the customer journeys that carry the most value….

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CXM Tech Stars 2026

Employee Experience

June 26, 2026

Your Employee Experience Roundup: Gen Z’s Pay Surge, Gallup’s AI Layoff Gap and the Entry-Level Squeeze

Professional businesswoman holding HR hologram concept with icons for human resources and recruitment in modern office, how HR imporoves CX

June 26, 2026

How HR Tech Improves CX: Fixing Workforce Instability at the Source

Professional female logistics manager holding a digital tablet, symbolising retail employee retention
By  Becky Norman

June 29, 2026

Retail Retention Risk: Nearly Half of Frontline Employees Are Job Hunting While Planning to Stay

New research from employee experience platform Perceptyx points to a more complex retail employee retention risk than the familiar story…

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    June 25, 2026

    What the Gallup AI Layoff Gap Means for the Employees Who Stay

    June 25, 2026

    Gen Z Are Out-Earning Millennials – But the Pay Rebound Won’t Last 

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    The EU Wants to Make It Easier to Leave AWS and Azure, Targets Amazon and Microsoft's Cloud Units Under New 'Gatekeeper' Regulations
    By  Kieran Devlin

    June 29, 2026

    The EU Wants to Make It Easier to Leave AWS and Azure, Targets Amazon and Microsoft’s Cloud Units Under New ‘Gatekeeper’ Regulations

    The European Commission moved last week to designate Amazon Web Services and Microsoft Azure as “gatekeepers” under its new Digital…

    New York Mets Tap Cresta to Run Ticketing With Conversational AI

    June 26, 2026

    New York Mets Tap Cresta to Run Ticketing With Conversational AI

    8x8 Thinks Call Routing Has Been Broken for Decades. Its New AI Intelligent Routing Service Aims to Fix It

    June 26, 2026

    8×8 Thinks Call Routing Has Been Broken for Decades. Its New AI Intelligent Routing Service Aims to Fix It

    Professional businesswoman holding HR hologram concept with icons for human resources and recruitment in modern office, how HR imporoves CX

    June 26, 2026

    How HR Tech Improves CX: Fixing Workforce Instability at the Source

    Pegasystems CEO: Vendors Releasing Unpredictable AI Agents Shows a 'Philosophy of Madness'

    June 25, 2026

    Pegasystems CEO: Vendors Releasing Unpredictable AI Agents Shows a ‘Philosophy of Madness’

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