What Anthropic’s Fable and Mythos Drama Really Means for Customer Experience Leaders

Anthropic’s Fable 5 and Mythos 5 AI models were suspended by the US government export control directive on 12 June…

Glia’s New AI Takes On Outreach Banks Can’t Do by Hand

Community banks and credit unions can now offload the outbound calls and texts they have never had the staff to…

Employee Wellbeing and CX: What Customers Feel When Teams Are Stretched Too Thin

Employee experience and customer experience get linked all the time. Employee wellbeing and CX don’t. They should. You can equip people…

PwC Report Suggests Users With AI Skills Are at a Premium for Employers: Key Takeaways for CX and Contact Centre Teams

UK hiring for AI-related roles surged 61% over the past year, rising from 112,000 positions in 2024 to 180,000 in…