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UK's HMRC to Modernise its Contact Centre With Capgemini, NiCE, Route 101 Partnerships
By  Kieran Devlin

June 04, 2026

UK’s HMRC to Modernise its Contact Centre With Capgemini, NiCE, Route 101 Partnerships

The UK’s HM Revenue & Customs (HMRC) has confirmed a multi-year contract with Capgemini, working alongside NiCE and Route 101….

Microsoft internal survey

June 02, 2026

Microsoft’s Internal Survey Data Reveals Deterioration in Manager Support – Just as AI Raises the Stakes

June 01, 2026

Zoom Launches ZoomMate, an AI Assistant That Picks Up Where Your Meeting Leaves Off

May 29, 2026

Why the UKEXA 26 Finals Day Is Unlike Any Awards Experience You’ve Had Before

May 28, 2026

Salesforce’s AI Agents Now Handle Double the Volume of Its Human Ones

May 27, 2026

Gartner’s 2026 CPaaS Magic Quadrant: Five Leaders, Agentic AI, and a Security Reckoning

May 22, 2026

Engage Employee Summit 2026: More Listening, Less Friction and Leaders Getting Vulnerable

May 20, 2026

CXM Tech Stars Launches — Recognising the People Building the Future of CX Technology

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Customer Experience

UK's HMRC to Modernise its Contact Centre With Capgemini, NiCE, Route 101 Partnerships

June 04, 2026

UK’s HMRC to Modernise its Contact Centre With Capgemini, NiCE, Route 101 Partnerships

Zoom Elevates Revenue Accelerator's Conversational Intelligence With a New OpenAI Plugin, MCP Connector

June 04, 2026

Zoom Elevates Revenue Accelerator’s Conversational Intelligence With New OpenAI Plugin, MCP Connector

Sprinklr's AI Is Hitting Every Number Except the One That Counts
By  Sandra Radlovacki

June 04, 2026

Sprinklr’s AI Is Hitting Every Number Except the One That Counts

Sprinklr’s first-quarter fiscal 2027 earnings call read like a vendor on a winning streak: AI revenue up 47% and containment…

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CXM Tech Stars 2026

Employee Experience

A close-up of hands holding a gold medal with a ribbon. The medal symbolizes employee champions

June 03, 2026

Employee Champions: The Force That Keeps Teams Sane Through Constant Change

Lone figure looking down set of stairs, symbolising falling CEO confidence

June 03, 2026

CEO Confidence Tumbled in Q2: What This Means for Psychological Safety at Work

Fifa world cup
By  Becky Norman

June 04, 2026

The World Cup Could Cost $17 Billion in Lost Productivity. But the Real Risk Is How Employers Respond.

The FIFA World Cup begins on 11 June, and with it comes the familiar wave of productivity anxiety. New research…

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    June 03, 2026

    The Employee and Customer Experience Gap That Representation Alone Can’t Fix

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    How to Build Employee Recognition Programmes That Actually Make People Want to Stay

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    Puzzle pieces, representing total experience management
    By  Becky Norman

    June 01, 2026

    Total Experience Management: The Next Stage of the Experience Revolution

    Every company insists it is prioritising experience. Customer experience (CX) management programmes are running end-to-end, employee experience (EX) initiatives are…

    AI Has Set a New Baseline for Digital Experience Quality

    May 22, 2026

    AI Has Set a New Baseline for Digital Experience Quality

    Half of Consumers Have Switched Brands Over In-App Payment and Refund Experience

    May 20, 2026

    Half of Consumers Have Switched Brands Over In-App Payment and Refund Experience

    May 20, 2026

    CXM Tech Stars Launches — Recognising the People Building the Future of CX Technology

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    April 10, 2026

    From INBOUND to UNBOUND: HubSpot Declares the Funnel Era Over

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    Gulf Customer Experience Awards 2025: Key trends from this year’s nominations

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    The CX Transformation Journey:How Bravora Became a Customer-Centric Retail Leader

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    Industry briefing: How Ocado is delivering fast, human service at scale

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    The Art and Science of a Conversation

    It’s Time to Solve the Customer Experience Trilemma

    Drive Conversational Experiences For A Future-Ready Customer Support Strategy

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    How CX Leaders Who Raise Their Game Are Driving Business Success