"Revenge Quitting" Goes Mainstream, Says New Survey
By  Angelina Maksimovic

July 11, 2025

“Revenge Quitting” Goes Mainstream, Says New Survey

A rising wave of workplace exits is turning heads, and it’s not the quiet quitting trend we’ve heard so much…

Prime Day Turns Risky as AI Scams Flood the Internet

July 09, 2025

Prime Day Turns Risky as AI Scams Flood the Internet

July 08, 2025

USCXA Winner CVS Health Talks Neuroscience and the Power of Awards

June 30, 2025

Your Customers Want Personalisation. Why Don’t You?

June 19, 2025

Message Received: The RCS Revolution Is Here

June 16, 2025

AI-Fueled Deepfakes Trigger Surge in Voice Fraud

June 12, 2025

Where Is AI Actually Moving the Needle in CX?

June 06, 2025

Healthcare Execs Say Cyberattacks Have Harmed Patient Care and It’s Only Getting Worse

Customer Experience

July 11, 2025

Personalisation Without Penalties: Staying Compliant in a CX-Led World

July 11, 2025

Reimagining Healthcare CX: The Role of Technology in Elevating Patient Journeys

Airship’s New AI Agents Take Over the Tedious Parts of CX
By  Sandra Radlovacki

July 11, 2025

Airship’s New AI Agents Take Over the Tedious Parts of CX

Airship has released a lineup of four AI agents designed to automate the core tasks behind customer experience, like building…

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Employee Experience

Are You Tech-Ready, or Just Tech-Enthusiastic?

July 10, 2025

Are You Tech-Ready, or Just Tech-Enthusiastic?

Microsoft to Slash 9,000 More Jobs as AI Reshapes Tech Industry 

July 07, 2025

Microsoft to Slash 9,000 More Jobs as AI Reshapes Tech Industry 

AI Boosts Productivity by 40%, But Leaves Workers Burned Out and Disconnected
By  Angelina Maksimovic

July 10, 2025

AI Boosts Productivity by 40%, But Leaves Workers Burned Out and Disconnected

A new study by the Upwork Research Institute reveals that while AI is unlocking massive productivity gains in the workplace,…

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    ASOS Launches Tiered Loyalty Programme for UK Customers
    By  Sandra Radlovacki

    July 11, 2025

    ASOS Launches Tiered Loyalty Programme for UK Customers

    ASOS has announced the launch of ASOS.WORLD, a new rewards programme designed to deepen engagement and keep fashion-conscious UK shoppers…

    AI Steps Into the Supervisor’s Chair: Intermedia Unveils Real-Time Coaching for Contact Centres

    July 11, 2025

    AI Steps Into the Supervisor’s Chair: Intermedia Unveils Real-Time Coaching for Contact Centres

    Amazon Web Services Debuts AI Agent Marketplace, Powered by Anthropic's Claude

    July 11, 2025

    Amazon Web Services Debuts AI Agent Marketplace, Powered by Anthropic’s Claude

    How Orange Business Plans to Stay Ahead by Rethinking Its Entire Digital Backbone

    July 10, 2025

    How Orange Business Plans to Stay Ahead by Rethinking Its Entire Digital Backbone

    July 09, 2025

    Beyond the Memes: AI-Generated Imagery as a Marketing Gamechanger

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    Is your CX strategy obsolete? How AI is revolutionising customer insights

    Here they are: the top 50 CXMStars for 2025🏆

    5 technology predictions to supercharge customer experience in 2025

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    InVision group unites entire portfolio under new “Peopleware” brand

    Combining AI and the human touch will drive public sector efficiency  

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    The CX Transformation Journey:How Bravora Became a Customer-Centric Retail Leader

    Aptean

    Inclusive Customer Service: Expert Insights on Supporting Vulnerable Customers

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    Off the Record: The Real Story Behind CX

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    The Art and Science of a Conversation

    It’s Time to Solve the Customer Experience Trilemma

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    How CX Leaders Who Raise Their Game Are Driving Business Success