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    • Canadian Specialist Hospital Teams With Dubai Charity Association to Provide Humanitarian Healthcare

      Paul Ainsworth
      March 6, 2018
      Business News, Healthcare & Wellness
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    • AIM 2019: Mapping the Future of FDI

      Paul Ainsworth
      November 12, 2018

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      Ahmed Aly Shaban
      October 22, 2018

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      CXM World Editorial Team
      October 9, 2018
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    • Writing a 'Knock Your Socks Off' Service Culture Plan

      Paul Ainsworth
      December 27, 2017
      Blog, CXM blog
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      Yasser Bahaa El-Din
      December 10, 2018

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      Yasser Bahaa El-Din
      October 30, 2018

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      Yasser Bahaa El-Din
      September 11, 2018
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      Paul Ainsworth
      September 27, 2017
      CXM Digital, Digital Video
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      Paul Ainsworth
      February 2, 2018

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      Paul Ainsworth
      February 2, 2018

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      Paul Ainsworth
      February 2, 2018
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      September 4, 2017
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      Paul Ainsworth
      October 5, 2018

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      Paul Ainsworth
      March 5, 2018

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      Di Mayze
      December 22, 2017
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Employee Experience

NBF: Building Competitiveness Through Employee Engagement

Paul Ainsworth
February 19, 2019
Customer Experience, Employee Experience, News
The Overall Winner at this year's Gulf Customer Experience Awards has spoken of its goals regarding hiring the very best talent in the region - and keeping them engaged as valued employees. The National Ban...

The art of Conflict Resolution

Yasser Bahaa El-Din
January 21, 2019
Employee Experience, Features
People often assume that conflict is always negative, but this is not true. People are inherently different, and conflict simply happens when those differences come to light. Viewing conflict in this way ca...

Dubai to Host Workers Incentives Conference

Paul Ainsworth
January 14, 2019
Employee Experience, News
The First Workers Incentives and End of Service Benefits Conference & Exhibition will take place in Dubai in February. Under the patronage of the Federal Authority for Government Human Resources, the ev...

The Importance of Self-Awareness

Yasser Bahaa El-Din
December 10, 2018
Blog, Employee Experience, Uncategorized
Have you ever missed an opportunity only because you didn’t know that you could have made it once you think positively about your hidden powers? It’s crucial for anyone to know how important it is to start...

Be a Better Trainee

Yasser Bahaa El-Din
October 30, 2018
Blog, Employee Experience
Throughout the course of my career, I have felt the huge difference between being a trainer and a trainee. After having delivered a reasonable number of courses, I know that each trainee has his or her own p...

Maintaining a Healthy Work/Life Balance

Samie Al Achrafi​
September 18, 2018
Employee Experience, Features
Imagine the scene: you open your eyes to find yourself lying on the floor of your office in a pool of your own blood. That’s exactly what happened on the morning of April 6, 2007, when Arianna Huffington, edit...

The Manager who Coaches

Yasser Bahaa El-Din
September 11, 2018
Blog, Employee Experience, Uncategorized
Let's define coaching in the workplace when you're a manager. Coaching is a purposeful, ongoing, one-to-one dialogue between a manager and the line employee for the purpose of developing skills and performanc...

Avoid These Fatal Performance Appraisal Mistakes

Yasser Bahaa El-Din
August 29, 2018
Blog, Employee Experience
Performance appraisals are supposed to be a chance for two parties - employee and line manager - to have a fruitful discussion and evaluation of the past year, as well as discuss an initial IDP (Individual Deve...

Customer Experience and Employee Experience: Same Rigour Required

Diane Magers
August 8, 2018
Customer Experience, Employee Experience, International Customer Experience Awards, Uncategorized
CX specialist Diane Magers is CEO of the Customer Experience Professionals Association, and is representing the United States as an Awards Ambassador for the 2018 International Customer Experience Awards, which...

How a Jalapeño can Heat up Employee Engagement

Jaap Wilms
June 25, 2018
Employee Experience, Features, International Customer Experience Awards
Jaap Wilms is the Founder of Wilms 'n Zo!, the NPS Programme Management firm based in the Dutch city of Delft. This November, Jaap will be judging at the 2018 International Customer Experience Awards in Amsterd...
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