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    • Canadian Specialist Hospital Teams With Dubai Charity Association to Provide Humanitarian Healthcare

      Samie Al Achrafi​
      March 6, 2018
      Business News, Healthcare & Wellness
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    • Marmalade Fish Becomes Gulf’s First B Corporation Thanks to Ethical Standards

      CXM World Editorial Team
      October 9, 2018

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      Paul Ainsworth
      October 3, 2018

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      Paul Ainsworth
      July 23, 2018
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    • Writing a 'Knock Your Socks Off' Service Culture Plan

      Samie Al Achrafi​
      December 27, 2017
      Blog, CXM blog
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    • The Manager who Coaches

      Yasser Bahaa El-Din
      September 11, 2018

    • Avoid These Fatal Performance Appraisal Mistakes

      Yasser Bahaa El-Din
      August 29, 2018

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      Bhupender Singh
      May 15, 2018
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    • Autonomous Air Taxi Service Tested for the First Time

      Samie Al Achrafi​
      September 27, 2017
      CXM Digital, Digital Video
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    • Gulf Customer Experience Awards: A Judge’s Insight

      Paul Ainsworth
      February 2, 2018

    • Gulf Customer Experience Awards: ‘Entries Improving Every Year’

      Paul Ainsworth
      February 2, 2018

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      Paul Ainsworth
      February 2, 2018
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    • The Experiential Factor: More Enjoyment and Less Perfection

      Samie Al Achrafi​
      September 4, 2017
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    • Virgin Mobile UAE: Gulf Customer Experience Awards Success Helps us ‘Make Mobile Better’

      Paul Ainsworth
      October 5, 2018

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      Paul Ainsworth
      March 5, 2018

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      Di Mayze
      December 22, 2017
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Employee Experience

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Employee Experience

Maintaining a Healthy Work/Life Balance

Samie Al Achrafi​
September 18, 2018
Employee Experience, Features
Imagine the scene: you open your eyes to find yourself lying on the floor of your office in a pool of your own blood. That’s exactly what happened on the morning of April 6, 2007, when Arianna Huffington, edit...

The Manager who Coaches

Yasser Bahaa El-Din
September 11, 2018
Blog, Employee Experience, Uncategorized
Let's define coaching in the workplace when you're a manager. Coaching is a purposeful, ongoing, one-to-one dialogue between a manager and the line employee for the purpose of developing skills and performanc...

Avoid These Fatal Performance Appraisal Mistakes

Yasser Bahaa El-Din
August 29, 2018
Blog, Employee Experience
Performance appraisals are supposed to be a chance for two parties - employee and line manager - to have a fruitful discussion and evaluation of the past year, as well as discuss an initial IDP (Individual Deve...

Customer Experience and Employee Experience: Same Rigour Required

Diane Magers
August 8, 2018
Customer Experience, Employee Experience, International Customer Experience Awards, Uncategorized
CX specialist Diane Magers is CEO of the Customer Experience Professionals Association, and is representing the United States as an Awards Ambassador for the 2018 International Customer Experience Awards, which...

How a Jalapeño can Heat up Employee Engagement

Jaap Wilms
June 25, 2018
Employee Experience, Features, International Customer Experience Awards
Jaap Wilms is the Founder of Wilms 'n Zo!, the NPS Programme Management firm based in the Dutch city of Delft. This November, Jaap will be judging at the 2018 International Customer Experience Awards in Amsterd...

Benefits of Digital Wokplaces Outlined in Study

CXM World Editorial Team
June 11, 2018
CXM Digital, Employee Experience, Features
Employees who work in digital workplaces are not only more productive but also more motivated, have higher job satisfaction, and report an overall better sense of well-being, according to a new global study. ...

Employee Experience is Winning the War for Talent

CXM World Editorial Team
May 31, 2018
Business News, Employee Experience
Digital experiences outside of work have made life simpler, easier, and more convenient. Today’s top talent is demanding the same at work, and global research of 500 human resources executives across 20 industr...

Smart Workplaces: Give the User What They Expect

Morten Illum
May 3, 2018
Employee Experience, Features
Recent research by Google supports a point I have been discussing with customers for many months now: there is no real difference between the user experience and the Employee Experience any more. What that m...

Cure the Curse of Sick Managers

Akhilesh Thattil
April 9, 2018
Employee Experience, General Business
Quicksand is one of most prolific adventure fiction obstacles in Hollywood movies, and it's easy to see why - being absorbed by a mass of sand or mud is one of the scariest moments you could ever encounter. ...

Become More Influential in the Workplace

Simon de Cintra
April 9, 2018
Employee Experience, Features
Many people have the following mindset: "I’m usually fine with people, but there’s one stakeholder or customer I just can’t get onside." This problem is consistent across many industry sectors, cultures, and...
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