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  • Podcasts
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    Featured

    • Canadian Specialist Hospital Teams With Dubai Charity Association to Provide Humanitarian Healthcare

      Yasser Bahaa El-Din
      March 6, 2018
      Business News, Healthcare & Wellness
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    • Selling Off-Plan Properties: Your Ticket to Riches?

      Tariq Jarrar
      May 28, 2019

    • AIM 2019: Mapping the Future of FDI

      Paul Ainsworth
      November 12, 2018

    • The Future of Service Centers in the UAE

      Ahmed Aly Shaban
      October 22, 2018
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    • Writing a 'Knock Your Socks Off' Service Culture Plan

      Yasser Bahaa El-Din
      December 27, 2017
      Blog, CXM blog
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    • The Importance of Self-Awareness

      Yasser Bahaa El-Din
      December 6, 2019

    • Quality: The Pillar of Customer Experience

      Ricardo Saltz Gulko
      October 10, 2019

    • Be a Better Trainee

      Yasser Bahaa El-Din
      October 30, 2018
    • Digital
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    Featured

    • Autonomous Air Taxi Service Tested for the First Time

      Yasser Bahaa El-Din
      September 27, 2017
      CXM Digital, Digital Video
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    • Gulf Customer Experience Awards: A Judge’s Insight

      Paul Ainsworth
      February 2, 2018

    • Gulf Customer Experience Awards: ‘Entries Improving Every Year’

      Paul Ainsworth
      February 2, 2018

    • Gulf Customer Experience Awards: Reaping the Benefits of Entering

      Paul Ainsworth
      February 2, 2018
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    • The Experiential Factor: More Enjoyment and Less Perfection

      Yasser Bahaa El-Din
      September 4, 2017
      Awards Stories
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    • The Secret to Winning Awards: A Judge Offers Valuable Insight

      Di Mayze
      November 22, 2019

    • Virgin Mobile UAE: Gulf Customer Experience Awards Success Helps us ‘Make Mobile Better’

      Paul Ainsworth
      October 5, 2018

    • Gulf Sustainability and CSR Awards: Last Chance to Enter

      Paul Ainsworth
      November 13, 2017

    • ARE YOU READY TO WIN AWARDS?

      Donna O’Toole
      August 9, 2017
    • Entering Awards

      Here’s what Industry Insiders are saying about the Benefits of Entering Awards Programmes Early

      Una Gemovic
      July 12, 2017

    • Revolutionised Ways to Adopt Blockchain Solutions

      Una Gemovic
      June 16, 2017
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Employee Experience

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Employee Experience

Mastering the art of the Employee Review

Yasser Bahaa El-Din
February 21, 2020
Employee Experience, Features
An annual review can help managers keep their employees happy, engaged, and focused.  It is human nature to look for success, and giving employees feedback on their positive and negative attributes is part...

Report Warns CEOs Over Sustainability Inaction

Paul Ainsworth
January 24, 2020
Employee Experience, Sustainability
A new report predicts that sustainability will be the most important topic discussed in boardrooms in 2020. Analytics firm GlobalData has released its latest report, Sustainability – Thematic Research,...

The Importance of Self-Awareness

Yasser Bahaa El-Din
December 6, 2019
Blog, Employee Experience, Uncategorized
Have you ever missed an opportunity only because you didn’t know that you could have made it once you think positively about your hidden powers? It’s crucial for anyone to know how important it is to start...

Remote Working: Boosting Productivity in your Home Office

Naji Kazak
July 23, 2019
Employee Experience, Features
Today’s digitalization trend has turned remote working from a dream into reality. Remote work has been favored by employers not just due to rising real estate costs, but also due to increase in employee pr...

Digital Competencies Vital to UAE Employee Experience

Paul Ainsworth
June 12, 2019
Employee Experience, News
Eighty-three percent of UAE respondents see digital competencies as being either very or extremely important in achieving, among other things, organisational agility, employee satisfaction, and talent acquisit...

Why CIOs/CISOs Positions are Becoming More Challenging

Gamal Emara
April 8, 2019
Employee Experience, Features
It’s your worst possible nightmare - A hacker has breached the company’s network and shut down its operations; millions in revenue is being lost, and the worse part is – you’re blamed. This is becoming an ...

The MAGIC Code for Organizational Excellence

Yasser Bahaa El-Din
March 18, 2019
Employee Experience, Features
What is organizational excellence? The American Society for Quality (ASQ) defines organizational excellence as the ongoing efforts to establish an internal framework of standards and processes intended to ...

CSR: Is Your Business Ready for the Changing Demand?

Kathrin Gnilka
February 25, 2019
Employee Experience, Features, Sustainability
Be it a century-old company passed down among generations, or a start-up that’s just celebrated its first year - in today’s business environment, CSR stands right alongside the other essential pillars needed t...

NBF: Building Competitiveness Through Employee Engagement

Paul Ainsworth
February 19, 2019
Customer Experience, Employee Experience, News
The Overall Winner at this year's Gulf Customer Experience Awards has spoken of its goals regarding hiring the very best talent in the region - and keeping them engaged as valued employees. The National Ban...

The art of Conflict Resolution

Yasser Bahaa El-Din
January 21, 2019
Employee Experience, Features
People often assume that conflict is always negative, but this is not true. People are inherently different, and conflict simply happens when those differences come to light. Viewing conflict in this way ca...
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