Cure the Curse of Sick Managers
Quicksand is one of most prolific adventure fiction obstacles in Hollywood movies, and it's easy to see why - being absorbed by a mass of sand or mud is one of the scariest moments you could ever encounter.
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Become More Influential in the Workplace
Many people have the following mindset: "I’m usually fine with people, but there’s one stakeholder or customer I just can’t get onside."
This problem is consistent across many industry sectors, cultures, and...
The Generation Game: The Key to Unlocking Growth
The struggle to recruit skilled workers is a recurring concern for manufacturing businesses across the world.
An EEF report recently revealed that three quarters of manufacturers have struggled to recruit s...
DMCC: Digital Pioneers with Inspiring Leadership
The Dubai Multi Commodities Centre (DMCC) is celebrating after winning two major awards in Dubai for Digital and Employee Experience.
The world-famous business hub, which has been thrice-named ‘Global Free Z...
Field Workers Confident with Emerging Tech
For many industries - from transportation to utilities, manufacturing and more - field workers are pivotal to the success of business operations, the satisfaction of customers, and the growth of the bottom line...
An Automation Manifesto
Automation has the ability to transform society for the better. Every day I see the powerful impact it can have, revolutionising the way business and everyday tasks are done, saving time, money, and delivering ...
Employee Engagement: People Come First!
The Pulse Group is a global communications firm, and their Client Services Director, Sara De Rosa (pictured), recently judged at the Gulf Employee Experience Awards, which were held alongside the Customer Exper...
How the Household Names Inspire Employee Engagement
Keeping employees happy to make customers feel their own happiness is a tried and tested formula in Customer Experience.
A firm that fails to stay on top of its Employee Experience duties is likely to suffer...
From the Inside-Out: Driving Cultural Change in Business
Achieving cultural change is one of the toughest challenges a business can face, no matter how large or small they are. But change is essential if organisations are to keep pace with shifting customer demands a...
Gulf CX Week to start 2018 in Style
The countdown is on to the first ever Gulf CX Week, which will be based around the annual Gulf Customer Experience Awards gala event.
Leaders in Customer, Digital, and Employee Experience spanning industries...