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    • Canadian Specialist Hospital Teams With Dubai Charity Association to Provide Humanitarian Healthcare

      Gamal Emara
      March 6, 2018
      Business News, Healthcare & Wellness
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    • AIM 2019: Mapping the Future of FDI

      Paul Ainsworth
      November 12, 2018

    • The Future of Service Centers in the UAE

      Ahmed Aly Shaban
      October 22, 2018

    • Marmalade Fish Becomes Gulf’s First B Corporation Thanks to Ethical Standards

      CXM World Editorial Team
      October 9, 2018
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    • Writing a 'Knock Your Socks Off' Service Culture Plan

      Gamal Emara
      December 27, 2017
      Blog, CXM blog
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    • The Importance of Self-Awareness

      Yasser Bahaa El-Din
      December 10, 2018

    • Be a Better Trainee

      Yasser Bahaa El-Din
      October 30, 2018

    • The Manager who Coaches

      Yasser Bahaa El-Din
      September 11, 2018
    • Digital
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    • Autonomous Air Taxi Service Tested for the First Time

      Gamal Emara
      September 27, 2017
      CXM Digital, Digital Video
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    • Gulf Customer Experience Awards: A Judge’s Insight

      Paul Ainsworth
      February 2, 2018

    • Gulf Customer Experience Awards: ‘Entries Improving Every Year’

      Paul Ainsworth
      February 2, 2018

    • Gulf Customer Experience Awards: Reaping the Benefits of Entering

      Paul Ainsworth
      February 2, 2018
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    • The Experiential Factor: More Enjoyment and Less Perfection

      Gamal Emara
      September 4, 2017
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    • Virgin Mobile UAE: Gulf Customer Experience Awards Success Helps us ‘Make Mobile Better’

      Paul Ainsworth
      October 5, 2018

    • Sultan Butti Bin Mejren to Present at 2018 Gulf Real Estate Awards

      Paul Ainsworth
      March 5, 2018

    • The Secret to Winning Awards: A Judge Offers Valuable Insight

      Di Mayze
      December 22, 2017
    • Awards International announce expansion into Singapore with the Singapore and Regional Customer and Digital Experience Awards
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Employee Experience

Why CIOs/CISOs Positions are Becoming More Challenging

Gamal Emara
April 8, 2019
Employee Experience, Features
It’s your worst possible nightmare - A hacker has breached the company’s network and shut down its operations; millions in revenue is being lost, and the worse part is – you’re blamed. This is becoming an ...

The MAGIC Code for Organizational Excellence

Yasser Bahaa El-Din
March 18, 2019
Employee Experience, Features
What is organizational excellence? The American Society for Quality (ASQ) defines organizational excellence as the ongoing efforts to establish an internal framework of standards and processes intended to ...

CSR: Is Your Business Ready for the Changing Demand?

Kathrin Gnilka
February 25, 2019
Employee Experience, Features, Sustainability
Be it a century-old company passed down among generations, or a start-up that’s just celebrated its first year - in today’s business environment, CSR stands right alongside the other essential pillars needed t...

NBF: Building Competitiveness Through Employee Engagement

Paul Ainsworth
February 19, 2019
Customer Experience, Employee Experience, News
The Overall Winner at this year's Gulf Customer Experience Awards has spoken of its goals regarding hiring the very best talent in the region - and keeping them engaged as valued employees. The National Ban...

The art of Conflict Resolution

Yasser Bahaa El-Din
January 21, 2019
Employee Experience, Features
People often assume that conflict is always negative, but this is not true. People are inherently different, and conflict simply happens when those differences come to light. Viewing conflict in this way ca...

Dubai to Host Workers Incentives Conference

Paul Ainsworth
January 14, 2019
Employee Experience, News
The First Workers Incentives and End of Service Benefits Conference & Exhibition will take place in Dubai in February. Under the patronage of the Federal Authority for Government Human Resources, the ev...

The Importance of Self-Awareness

Yasser Bahaa El-Din
December 10, 2018
Blog, Employee Experience, Uncategorized
Have you ever missed an opportunity only because you didn’t know that you could have made it once you think positively about your hidden powers? It’s crucial for anyone to know how important it is to start...

Be a Better Trainee

Yasser Bahaa El-Din
October 30, 2018
Blog, Employee Experience
Throughout the course of my career, I have felt the huge difference between being a trainer and a trainee. After having delivered a reasonable number of courses, I know that each trainee has his or her own p...

Maintaining a Healthy Work/Life Balance

Samie Al Achrafi​
September 18, 2018
Employee Experience, Features
Imagine the scene: you open your eyes to find yourself lying on the floor of your office in a pool of your own blood. That’s exactly what happened on the morning of April 6, 2007, when Arianna Huffington, edit...

The Manager who Coaches

Yasser Bahaa El-Din
September 11, 2018
Blog, Employee Experience, Uncategorized
Let's define coaching in the workplace when you're a manager. Coaching is a purposeful, ongoing, one-to-one dialogue between a manager and the line employee for the purpose of developing skills and performanc...
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