Employee Experience

The NEET Crisis: Five Experts on Preventing a ‘Lost Generation’

The UK is “at risk of a lost generation”. That was the stark warning from a recent independent review led by former minister Alan Milburn, which found that within five years, one in six young people could be not in education, employment,...

Culture is the Glue Between CX and EX: Three Ways to Make It Stick

We are all familiar with the impact that customer experience (CX) has on commercial success. We know too that the employee experience (EX) is a key lever of CX. What is often missed is that an organisation’s culture is the...

AI Fatigue Is the New Workplace Burnout – and It’s Far More Expensive Than You Think

We probably don’t need to convince you that the level of AI in the workplace today is suffocating. It really does feel like you can’t spend five minutes at work without interacting with some form of artificial intelligence – whether...

Forrester’s Total Experience Score Now Grades Employee Experience – and the Early Data Is Sobering

Employee experience has, for years now, been the overlooked cousin of customer experience, searching for a way to prove its value to the business. Forrester is now giving it the attention it deserves, but with this comes a hard reality...

Employee Retention Strategies That Work: Reduce Turnover Risk and Grow Profit

Hiring these days feels like wading through mud. It’s tougher and more expensive than ever to to find the right talent. When a great person leaves, they take their know-how, their connections, and half your team’s momentum with them. The...

UK Permanent Hiring Falls at Fastest Rate in 10 Months as Uncertainty Drives Shift to Temporary Work

The UK jobs market took another knock in May, amid rising business uncertainty linked to the war in Iran and UK political turmoil. The latest Report on Jobs, from KPMG and the Recruitment and Employment Confederation (REC), showed UK permanent hiring...

The Employee Satisfaction Survey: Questions and Tips to Drive Action

There are moments business leaders should notice well before people start to leave. The signs that satisfaction is slipping are clear: staff stop speaking up, stop suggesting ideas, and start passing the time at work. Most teams aren’t as happy as they could...

Your Employee Experience Roundup: World Cup Flexibility, Microsoft’s Slipping Manager Support, and a Frontline Rethink

What employee experience news caught our attention this week? An internal Microsoft employee survey finds manager support on a downward slope, and CEO confidence in the economy has tumbled in Q2. Also, in an effort to stop organisations lumping billions...

The Josh Bersin Company Launches Frontline Workforce Taxonomy to Replace HR Guesswork with Precision

Frontline workers make up 70–80% of the global workforce, and 60% of these roles require highly skilled people who are not easily replaced or automated. Despite representing the lion’s share of employment, frontline workers receive far less organisational attention than their...

The World Cup Could Cost $17 Billion in Lost Productivity. But the Real Risk Is How Employers Respond.

The FIFA World Cup begins on 11 June, and with it comes the familiar wave of productivity anxiety. New research from workforce management platform UKG, drawn from a survey of 8,000 employees across eight countries, puts the potential cost of lost...

Employee Champions: The Force That Keeps Teams Sane Through Constant Change

Work feels exhausting lately. Half the day goes towards figuring out new tools, deciding which AI feature to trust, and simply trying to keep up with the latest workflow. It’s the same story almost everywhere. AI and automation are being pushed...

CEO Confidence Tumbled in Q2: What This Means for Psychological Safety at Work

CEO confidence in the US economy fell sharply in Q2 2026, reversing the optimism that had built among business leaders in the previous quarter. According to a Conference Board survey of 141 CEOs from large US firms, conducted in collaboration with The...