The Importance of Self-Awareness
Have you ever missed an opportunity only because you didn’t know that you could have made it once you think positively about your hidden powers?
It’s crucial for anyone to know how important it is to start...
Be a Better Trainee
Throughout the course of my career, I have felt the huge difference between being a trainer and a trainee.
After having delivered a reasonable number of courses, I know that each trainee has his or her own p...
Maintaining a Healthy Work/Life Balance
Imagine the scene: you open your eyes to find yourself lying on the floor of your office in a pool of your own blood.
That’s exactly what happened on the morning of April 6, 2007, when Arianna Huffington, edit...
The Manager who Coaches
Let's define coaching in the workplace when you're a manager.
Coaching is a purposeful, ongoing, one-to-one dialogue between a manager and the line employee for the purpose of developing skills and performanc...
Avoid These Fatal Performance Appraisal Mistakes
Performance appraisals are supposed to be a chance for two parties - employee and line manager - to have a fruitful discussion and evaluation of the past year, as well as discuss an initial IDP (Individual Deve...
Customer Experience and Employee Experience: Same Rigour Required
CX specialist Diane Magers is CEO of the Customer Experience Professionals Association, and is representing the United States as an Awards Ambassador for the 2018 International Customer Experience Awards, which...
How a Jalapeño can Heat up Employee Engagement
Jaap Wilms is the Founder of Wilms 'n Zo!, the NPS Programme Management firm based in the Dutch city of Delft. This November, Jaap will be judging at the 2018 International Customer Experience Awards in Amsterd...
Benefits of Digital Wokplaces Outlined in Study
Employees who work in digital workplaces are not only more productive but also more motivated, have higher job satisfaction, and report an overall better sense of well-being, according to a new global study.
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Employee Experience is Winning the War for Talent
Digital experiences outside of work have made life simpler, easier, and more convenient. Today’s top talent is demanding the same at work, and global research of 500 human resources executives across 20 industr...
Smart Workplaces: Give the User What They Expect
Recent research by Google supports a point I have been discussing with customers for many months now: there is no real difference between the user experience and the Employee Experience any more.
What that m...