May 11, 2026
Cavell Launches CX Summit for the Communications Channel
Cavell has announced the launch of the Cavell CX Summit 2026, a new standalone event focused on customer experience (CX), contact centres, CCaaS, and AI-driven customer engagement for service providers, MSPs, channel partners, and technology vendors.
Taking place on Tuesday, 16th June 2026 at the Queen Elizabeth Centre in London, the Cavell CX Summit has been created in response to growing demand across the communications and technology channel for deeper insight, practical guidance, and peer-to-peer discussion around the future of CX technology and customer engagement.
The event will bring together senior leaders from across the CX, unified communications, and contact centre ecosystem to explore how organisations can build, scale, and monetise modern CX capabilities. Key themes will include Contact Centre as a Service (CCaaS), conversational AI, customer engagement platforms, automation, integration strategies, digital transformation, and the evolving role of customer service agents in AI-enabled environments.
Designed for service providers, vendors, and channel partners, the Cavell CX Summit 2026 aims to provide actionable insight into the trends, technologies, and commercial opportunities shaping the future of customer experience and contact centre innovation.
“CX is no longer a bolt-on to communications – it’s a core growth driver,” said Finbarr Begley, Senior CX Analyst at Cavell. “The Cavell CX Summit has been designed specifically for the channel, bringing together real-world insight, data-led analysis and honest conversations about what’s working, what isn’t, and where the biggest opportunities lie.”
A Focused Forum for the CX Community
The one-day summit will feature:
- Keynotes and research briefings from Cavell analysts, sharing the latest market data and CX trends
- Panel discussions with service providers and vendors tackling topics such as AI deployment, CCaaS adoption and unified CX strategies
- Peer-level networking is designed to connect decision-makers across service providers, MSPs and the vendor community
- Practical insight into how CX investments impact margins, scalability and competitive positioning
The agenda reflects Cavell’s extensive research into the channel market and builds on the strong demand seen for CX-focused content at previous Cavell events.
Built for Service Providers, MSPs and Vendors
Unlike traditional enterprise CX conferences, the Cavell CX Summit is purpose-built for the communications and channel ecosystem. Attendees will include:
- Cloud and communications service providers
- Managed service providers expanding into CX and contact centre services
- Technology vendors across CCaaS, AI, automation and analytics
- Industry analysts and investors tracking the evolution of CX in communications
For more information, see here
