Ahmed Aly Shaban, Author at Customer Experience Magazine
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    Featured

    • Canadian Specialist Hospital Teams With Dubai Charity Association to Provide Humanitarian Healthcare

      Ahmed Aly Shaban
      March 6, 2018
      Business News, Healthcare & Wellness
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    • Benefits of Business in Bahrain Explored at London Forum

      Paul Ainsworth
      July 23, 2018

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      Paul Ainsworth
      May 31, 2018

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      CXM World Editorial Team
      May 31, 2018
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    • Writing a 'Knock Your Socks Off' Service Culture Plan

      Ahmed Aly Shaban
      December 27, 2017
      Blog, CXM blog
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    • Billing Issues: Time for Tech to Save Telcos

      Bhupender Singh
      May 15, 2018

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      Mary Ellen Dugan
      April 17, 2018

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      Akhilesh Thattil
      April 9, 2018
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    • Autonomous Air Taxi Service Tested for the First Time

      Ahmed Aly Shaban
      September 27, 2017
      CXM Digital, Digital Video
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      Paul Ainsworth
      February 2, 2018

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      Paul Ainsworth
      February 2, 2018

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      Paul Ainsworth
      February 2, 2018
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    • The Experiential Factor: More Enjoyment and Less Perfection

      Ahmed Aly Shaban
      September 4, 2017
      Awards Stories
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      Paul Ainsworth
      March 5, 2018

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      Di Mayze
      December 22, 2017

    • Gulf Sustainability and CSR Awards: Last Chance to Enter

      Paul Ainsworth
      November 13, 2017
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Author Ahmed Aly Shaban

Ahmed Aly Shaban

Ahmed Aly Shaban

Customer Experience Expert

Ahmed Aly Shaban is a Customer Experience expert with a long history of delivering a high standard of CX in the UAE and beyond. He currently offers his wisdom to the UAE Prime Minister’s Office in the role of Senior Consultant, and will casts his sharp eye over entries in the Gulf Customer Experience Awards.

Prioritise Brand Promise Over Customer Experience

Ahmed Aly Shaban
May 15, 2018
Customer Experience, Features
Two centuries after the industrial revolution, technological changes have transformed service delivery models and the way the Customer Experience is designed. Some companies are significantly investing in d...

Citizen Engagement and Customer Crowdsourcing

Ahmed Aly Shaban
January 15, 2018
Customer Experience, Digital, Features
Citizen engagement is always a top priority for governments, and a high level of citizen engagement is considered an indicator of a developed country. The ladder of participation introduced by Sherry R Arnst...

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