Ahmed Aly Shaban, Author at Customer Experience Magazine
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    • IBX Winners 2019

      Open for Entries: International Business Excellence Awards - The Sixth Edition

      Ahmed Aly Shaban
      March 25, 2020
      Awards Stories, Business Excellence, Business News, Events, Feature, Features, Home, International Business Excellence Awards, News
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      Sandra Radlovacki
      June 1, 2020

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      Sandra Radlovacki
      May 12, 2020

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    • Writing a 'Knock Your Socks Off' Service Culture Plan

      Ahmed Aly Shaban
      December 27, 2017
      Blog, CXM blog
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    • Steps To Ensuring Sustainability and Customer Satisfaction

      Samir Thabet
      June 18, 2020

    • The Symbiosis of CX and EX: A Path To Human Experience

      Maria Kallergi
      June 16, 2020

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      Ismail Ozenc
      June 1, 2020
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    • Autonomous Air Taxi Service Tested for the First Time

      Ahmed Aly Shaban
      September 27, 2017
      CXM Digital, Digital Video
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      Paul Ainsworth
      February 2, 2018

    • Gulf Customer Experience Awards: ‘Entries Improving Every Year’

      Paul Ainsworth
      February 2, 2018

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      Paul Ainsworth
      February 2, 2018
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    • IBX Winners 2019

      Open for Entries: International Business Excellence Awards - The Sixth Edition

      Ahmed Aly Shaban
      March 25, 2020
      Awards Stories, Business Excellence, Business News, Events, Feature, Features, Home, International Business Excellence Awards, News
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    • Human Touch at the Core of CX: An Interview with Faran Niaz

      Sandra Radlovacki
      June 22, 2020

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      Sandra Radlovacki
      April 15, 2020

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      Sandra Radlovacki
      April 14, 2020

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      Di Mayze
      November 22, 2019

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      Paul Ainsworth
      October 5, 2018

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      Paul Ainsworth
      November 13, 2017
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Author Ahmed Aly Shaban

Ahmed Aly Shaban

Ahmed Aly Shaban

Customer Experience Expert

Ahmed Aly Shaban is a Customer Experience expert with a long history of delivering a high standard of CX in the UAE and beyond. He currently offers his wisdom to the UAE Prime Minister’s Office in the role of Senior Consultant, and will casts his sharp eye over entries in the Gulf Customer Experience Awards.

Adapting to Customer Needs: The IKEA Example

Ahmed Aly Shaban
December 6, 2019
Customer Experience, Features
In 2005, IKEA opened a large store in the United Arab Emirates. UAE residents and citizens visited the store in droves, enjoying the unique IKEA shopping experience. I still remember when I came to the...

Artificial Intelligence or Real Intelligence: What you Need to Know

Ahmed Aly Shaban
November 21, 2019
CXM Digital, Features
It's hard to go anywhere nowadays without coming across the topic of artificial intelligence (AI). The subject is all over the media, while it is hard to find a presentation deck (on any subject) that does...

The Gamification of Citizens

Ahmed Aly Shaban
January 30, 2019
Customer Experience, Features, Uncategorized
I read an article a few years back explaining how China has developed a new system that gives people a score for how good or bad a citizen they are. 'Sesame Credit' was the name of that system in 2015, whic...

The Future of Service Centers in the UAE

Ahmed Aly Shaban
October 22, 2018
Digital, Features
In order to meet customers’ needs and exceed their expectations, do we need to invest in developing and improving government service centers in the UAE? This is a question that occupies the leadership’s mind i...

Prioritise Brand Promise Over Customer Experience

Ahmed Aly Shaban
May 15, 2018
Customer Experience, Features
Two centuries after the industrial revolution, technological changes have transformed service delivery models and the way the Customer Experience is designed. Some companies are significantly investing in d...

Citizen Engagement and Customer Crowdsourcing

Ahmed Aly Shaban
January 15, 2018
Customer Experience, Digital, Features
Citizen engagement is always a top priority for governments, and a high level of citizen engagement is considered an indicator of a developed country. The ladder of participation introduced by Sherry R Arnst...

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