The Gamification of Citizens
I read an article a few years back explaining how China has developed a new system that gives people a score for how good or bad a citizen they are.
'Sesame Credit' was the name of that system in 2015, whic...
The Future of Service Centers in the UAE
In order to meet customers’ needs and exceed their expectations, do we need to invest in developing and improving government service centers in the UAE?
This is a question that occupies the leadership’s mind i...
Prioritise Brand Promise Over Customer Experience
Two centuries after the industrial revolution, technological changes have transformed service delivery models and the way the Customer Experience is designed.
Some companies are significantly investing in d...
Citizen Engagement and Customer Crowdsourcing
Citizen engagement is always a top priority for governments, and a high level of citizen engagement is considered an indicator of a developed country.
The ladder of participation introduced by Sherry R Arnst...