Ahmed Aly Shaban, Author at Customer Experience Magazine
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  • Podcasts
  • Business News
    Featured
    • Canadian Specialist Hospital Teams With Dubai Charity Association to Provide Humanitarian Healthcare

      Ahmed Aly Shaban
      March 6, 2018
      Business News, Healthcare & Wellness
    Recent
    • Selling Off-Plan Properties: Your Ticket to Riches?

      Tariq Jarrar
      May 28, 2019
    • AIM 2019: Mapping the Future of FDI

      Paul Ainsworth
      November 12, 2018
    • The Future of Service Centers in the UAE

      Ahmed Aly Shaban
      October 22, 2018
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    • Writing a 'Knock Your Socks Off' Service Culture Plan

      Ahmed Aly Shaban
      December 27, 2017
      Blog, CXM blog
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    • The Importance of Self-Awareness

      Yasser Bahaa El-Din
      December 6, 2019
    • Quality: The Pillar of Customer Experience

      Ricardo Saltz Gulko
      October 10, 2019
    • Be a Better Trainee

      Yasser Bahaa El-Din
      October 30, 2018
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    • Autonomous Air Taxi Service Tested for the First Time

      Ahmed Aly Shaban
      September 27, 2017
      CXM Digital, Digital Video
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    • Gulf Customer Experience Awards: A Judge’s Insight

      Paul Ainsworth
      February 2, 2018
    • Gulf Customer Experience Awards: ‘Entries Improving Every Year’

      Paul Ainsworth
      February 2, 2018
    • Gulf Customer Experience Awards: Reaping the Benefits of Entering

      Paul Ainsworth
      February 2, 2018
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    • The Experiential Factor: More Enjoyment and Less Perfection

      Ahmed Aly Shaban
      September 4, 2017
      Awards Stories
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    • The Secret to Winning Awards: A Judge Offers Valuable Insight

      Di Mayze
      November 22, 2019
    • Virgin Mobile UAE: Gulf Customer Experience Awards Success Helps us ‘Make Mobile Better’

      Paul Ainsworth
      October 5, 2018
    • Gulf Sustainability and CSR Awards: Last Chance to Enter

      Paul Ainsworth
      November 13, 2017
    • ARE YOU READY TO WIN AWARDS?

      Donna O’Toole
      August 9, 2017
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      Una Gemovic
      July 12, 2017
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      Una Gemovic
      June 16, 2017
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Author Ahmed Aly Shaban

Ahmed Aly Shaban

Ahmed Aly Shaban

Customer Experience Expert

Ahmed Aly Shaban is a Customer Experience expert with a long history of delivering a high standard of CX in the UAE and beyond. He currently offers his wisdom to the UAE Prime Minister’s Office in the role of Senior Consultant, and will casts his sharp eye over entries in the Gulf Customer Experience Awards.

Adapting to Customer Needs: The IKEA Example

Ahmed Aly Shaban
December 6, 2019
Customer Experience, Features
In 2005, IKEA opened a large store in the United Arab Emirates. UAE residents and citizens visited the store in droves, enjoying the unique IKEA shopping experience. I still remember when I came to the...

Artificial Intelligence or Real Intelligence: What you Need to Know

Ahmed Aly Shaban
November 21, 2019
CXM Digital, Features
It's hard to go anywhere nowadays without coming across the topic of artificial intelligence (AI). The subject is all over the media, while it is hard to find a presentation deck (on any subject) that does...

The Gamification of Citizens

Ahmed Aly Shaban
January 30, 2019
Customer Experience, Features, Uncategorized
I read an article a few years back explaining how China has developed a new system that gives people a score for how good or bad a citizen they are. 'Sesame Credit' was the name of that system in 2015, whic...

The Future of Service Centers in the UAE

Ahmed Aly Shaban
October 22, 2018
Digital, Features
In order to meet customers’ needs and exceed their expectations, do we need to invest in developing and improving government service centers in the UAE? This is a question that occupies the leadership’s mind i...

Prioritise Brand Promise Over Customer Experience

Ahmed Aly Shaban
May 15, 2018
Customer Experience, Features
Two centuries after the industrial revolution, technological changes have transformed service delivery models and the way the Customer Experience is designed. Some companies are significantly investing in d...

Citizen Engagement and Customer Crowdsourcing

Ahmed Aly Shaban
January 15, 2018
Customer Experience, Digital, Features
Citizen engagement is always a top priority for governments, and a high level of citizen engagement is considered an indicator of a developed country. The ladder of participation introduced by Sherry R Arnst...

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