Ahmed Aly Shaban, Author at Customer Experience Magazine

Adapting to Customer Needs: The IKEA Example

December 6, 2019

In 2005, IKEA opened a large store in the United Arab Emirates. UAE residents and citizens visited the store in droves, enjoying the unique IKEA shopping experience. I still remember when I came to the...

Artificial Intelligence or Real Intelligence: What you Need to Know

Ahmed Aly Shaban

November 21, 2019

CXM Digital, Features

It's hard to go anywhere nowadays without coming across the topic of artificial intelligence (AI). The subject is all over the media, while it is hard to find a presentation deck (on any subject) that does...

The Gamification of Citizens

Ahmed Aly Shaban

January 30, 2019

Customer Experience, Features, Uncategorized

I read an article a few years back explaining how China has developed a new system that gives people a score for how good or bad a citizen they are. 'Sesame Credit' was the name of that system in 2015, whic...

The Future of Service Centers in the UAE

Ahmed Aly Shaban

October 22, 2018

Digital, Features

In order to meet customers’ needs and exceed their expectations, do we need to invest in developing and improving government service centers in the UAE? This is a question that occupies the leadership’s mind i...

Prioritise Brand Promise Over Customer Experience

Ahmed Aly Shaban

May 15, 2018

Customer Experience, Features

Two centuries after the industrial revolution, technological changes have transformed service delivery models and the way the Customer Experience is designed. Some companies are significantly investing in d...

Citizen Engagement and Customer Crowdsourcing

Ahmed Aly Shaban

January 15, 2018

Customer Experience, Digital, Features

Citizen engagement is always a top priority for governments, and a high level of citizen engagement is considered an indicator of a developed country. The ladder of participation introduced by Sherry R Arnst...

Canadian Specialist Hospital Teams With Dubai Charity Association to Provide Humanitarian Healthcare

Selling Off-Plan Properties: Your Ticket to Riches?

AIM 2019: Mapping the Future of FDI

The Future of Service Centers in the UAE

Writing a 'Knock Your Socks Off' Service Culture Plan

The Importance of Self-Awareness

Quality: The Pillar of Customer Experience

Be a Better Trainee

Autonomous Air Taxi Service Tested for the First Time

Gulf Customer Experience Awards: A Judge’s Insight

Gulf Customer Experience Awards: ‘Entries Improving Every Year’

Gulf Customer Experience Awards: Reaping the Benefits of Entering

The Experiential Factor: More Enjoyment and Less Perfection

The Secret to Winning Awards: A Judge Offers Valuable Insight

Virgin Mobile UAE: Gulf Customer Experience Awards Success Helps us ‘Make Mobile Better’

Gulf Sustainability and CSR Awards: Last Chance to Enter

ARE YOU READY TO WIN AWARDS?

Here’s what Industry Insiders are saying about the Benefits of Entering Awards Programmes Early

Revolutionised Ways to Adopt Blockchain Solutions

Adapting to Customer Needs: The IKEA Example

Artificial Intelligence or Real Intelligence: What you Need to Know

The Gamification of Citizens

The Future of Service Centers in the UAE

Prioritise Brand Promise Over Customer Experience

Citizen Engagement and Customer Crowdsourcing

Author Ahmed Aly Shaban