Ahmed Aly Shaban, Author at Customer Experience Magazine
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    • Canadian Specialist Hospital Teams With Dubai Charity Association to Provide Humanitarian Healthcare

      Ahmed Aly Shaban
      March 6, 2018
      Business News, Healthcare & Wellness
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    • Marmalade Fish Becomes Gulf’s First B Corporation Thanks to Ethical Standards

      CXM World Editorial Team
      October 9, 2018

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      Paul Ainsworth
      October 3, 2018

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      Paul Ainsworth
      July 23, 2018
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    • Writing a 'Knock Your Socks Off' Service Culture Plan

      Ahmed Aly Shaban
      December 27, 2017
      Blog, CXM blog
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    • The Manager who Coaches

      Yasser Bahaa El-Din
      September 11, 2018

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      Yasser Bahaa El-Din
      August 29, 2018

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      Bhupender Singh
      May 15, 2018
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    • Autonomous Air Taxi Service Tested for the First Time

      Ahmed Aly Shaban
      September 27, 2017
      CXM Digital, Digital Video
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      Paul Ainsworth
      February 2, 2018

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      Paul Ainsworth
      February 2, 2018

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      Paul Ainsworth
      February 2, 2018
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    • The Experiential Factor: More Enjoyment and Less Perfection

      Ahmed Aly Shaban
      September 4, 2017
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      Paul Ainsworth
      October 5, 2018

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      March 5, 2018

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      Di Mayze
      December 22, 2017
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Author Ahmed Aly Shaban

Ahmed Aly Shaban

Ahmed Aly Shaban

Customer Experience Expert

Ahmed Aly Shaban is a Customer Experience expert with a long history of delivering a high standard of CX in the UAE and beyond. He currently offers his wisdom to the UAE Prime Minister’s Office in the role of Senior Consultant, and will casts his sharp eye over entries in the Gulf Customer Experience Awards.

Prioritise Brand Promise Over Customer Experience

Ahmed Aly Shaban
May 15, 2018
Customer Experience, Features
Two centuries after the industrial revolution, technological changes have transformed service delivery models and the way the Customer Experience is designed. Some companies are significantly investing in d...

Citizen Engagement and Customer Crowdsourcing

Ahmed Aly Shaban
January 15, 2018
Customer Experience, Digital, Features
Citizen engagement is always a top priority for governments, and a high level of citizen engagement is considered an indicator of a developed country. The ladder of participation introduced by Sherry R Arnst...

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