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Author: Aleksandar Ilić

innovation
By  Aleksandar Ilić

June 19, 2018

The Golden Age of Customer Experience: An Interview with Giovanni Toschi

Giovanni Toschi is the Founder of AI firms Jatana and BotSupply. The Copenhagen-based entrepreneur took time out to talk to CXM about how we are firmly in the middle of the Golden Age of Customer Experience, and where the industry...

By  Aleksandar Ilić

July 03, 2017

5 Leading CX Influencers Sharing Their Secrets

Just by googling customer experience, thousands of results appear that are a mouse-click away. From the basic definition explaining that customer experience (CX) is the product of an interaction between an organisation and a customer over the duration of their relationship,...

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