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Author: Donna O’Toole

Why the Customer Is Not Always Right!
By  Donna O’Toole

February 02, 2016

Why the Customer Is Not Always Right!

To create sustainable success and prosperity in 2016 we must focus on giving the best possible customer experience. However, there are many myths surrounding CX that can be counter-productive. The first myth I’d like to dismiss is the thinking that...

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