Interview: Our Recent Catch-up with a DXA Winner – Vehicle Vision

VehicleVision is a company implementing digital channels to enhance and help drive CX in the automotive industry further. The company delivers class-leading personalised online video systems for the automotive industry which provide a great deal of transparency and customer inclusion. We...

Here’s Everything Apple is Rumoured to Be Launching in 2017

Apple is notoriously secretive. The Californian technology giant almost never speaks about upcoming products before they’re officially announced. Journalists who ask about rumours and reports might get told “no comment” — if they’re lucky enough to get a response at all. But...

A ‘Paradigm Shift’ Is Taking Place in Financial Technology

Venture capital firms, which poured $117 billion into fintech startups from 2012 to 2016, have been pulling back on their investments. Meanwhile, established financial firms are positioned to step up their spending. In a big note out to clients on May 18 titled “Fintech:...

HSBC Tech Chief on Digital Challenger Banks: ‘We Are Building Similar Stuff Ourselves’

HBC has been our devoted client and award entrant since 2013 when they first entered the UK Customer Experience Awards. Later on, they also participated in the UK Financial Services Experience Awards and UK Employee Experience Awards. Their Middle East...

How Salesforce CEO Marc Benioff Uses Artificial Intelligence to End Internal Politics at Meetings

Salesforce has been our loyal entrant into the UK Customer Experience Awards in last couple years and now their CEO explains how they use AI within their company. Salesforce CEO Marc Benioff isn’t just predicting that artificial intelligence will one day help...

Nike Built A High-tech LED Running Track

Once again Nike has proved their dominance in Customer Experience. They have fulfilled a runner’s dream by building a running track where you partake in a virtual race against yourself and your running track is shaped as a footprint. This stadium is...

Here’s Everything Google Announced at Its Big I/O Conference

On Wednesday, Google kicked off its annual conference for developers. Google CEO Sundar Pichai and a succession of company execs took the stage to talk up the latest milestones and to unveil new and upcoming products. Among the new goodies: updates to Android, Google Home,...

New Google Lens can give You Instant Information About Your Surrounding

Yesterday Google introduced the Google Lens at the I/O developer conference. It is a completely new AI system that can be integrated into any smartphone. Lens is a set of vision-based computing capabilities that are able to understand objects in your...

Five Examples of Brands using Interactive Video

With 80% of all web traffic predicted to come from video by 2019, the demand for video content is greater than ever before. Unsurprisingly, it’s become an integral part of many brand marketing strategies. Due to the rise in video’s popularity,...

Cloud Gets ‘Down to Business’ for KPMG And Accenture

KPMG one of our loyal entrants who have entered the UK Financial Services Experience Awards in the last two years and Accenture did the same previous year. Also, they have entered our biggest event the UK Customer Experience Awards. Both consulting...

Elon Musk’s OpenAI Platform Enables Us to Train Robots

Just like children are able to learn from their parents, robots are now able to do the same with our help through VR, but in this case, you only need to show them the task once. Sounds perfect, doesn’t it? The...

UK Unemployment at Lowest Rate in 42 Years

The UK unemployment rate has fallen to 4.6%, its lowest in 42 years, as inflation outstrips wage growth, official figures show. The number of people unemployed fell by 53,000 to 1.54 million in the three months to March, said the Office...