The Changing Shape of the Workplace

It wasn’t that long ago that getting a “job for life” was the aspiration of those leaving school and college.   From gaining an apprenticeship to being part of the furniture, having a salary, a pension scheme, and the golden handshake – you were living the...

Customer experience centre: Ten ultimate steps

This is the era of the Customer Experience Centre (CEC). The workplace is changing, and with this change comes opportunity for those who can adapt. Traditional ways of working are being replaced with new, digitally powered, more collaborative ones. Those who...