Morten Illum, Author at Customer Experience Magazine
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    • IBX Winners 2019

      Open for Entries: International Business Excellence Awards - The Sixth Edition

      Morten Illum
      March 25, 2020
      Awards Stories, Business Excellence, Business News, Events, Feature, Features, Home, International Business Excellence Awards, News
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    • South East Europe Customer Experience Awards 2020: Meet the Winners

      Sandra Radlovacki
      June 1, 2020

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      Sandra Radlovacki
      May 12, 2020

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      Sandra Radlovacki
      May 6, 2020
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    • Writing a 'Knock Your Socks Off' Service Culture Plan

      Morten Illum
      December 27, 2017
      Blog, CXM blog
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    • Traditional Customer Experience (CX) vs Meta Customer Experience (MCX): Are they the same?

      Ismail Ozenc
      June 1, 2020

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      Gamal Emara
      May 6, 2020

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      Vinod Tiwari
      May 4, 2020
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    • Autonomous Air Taxi Service Tested for the First Time

      Morten Illum
      September 27, 2017
      CXM Digital, Digital Video
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      Paul Ainsworth
      February 2, 2018

    • Gulf Customer Experience Awards: ‘Entries Improving Every Year’

      Paul Ainsworth
      February 2, 2018

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      Paul Ainsworth
      February 2, 2018
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    • IBX Winners 2019

      Open for Entries: International Business Excellence Awards - The Sixth Edition

      Morten Illum
      March 25, 2020
      Awards Stories, Business Excellence, Business News, Events, Feature, Features, Home, International Business Excellence Awards, News
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    • GCXA 20 Two-gold Winner: Ejadah Asset Management Group

      Sandra Radlovacki
      April 15, 2020

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      Sandra Radlovacki
      April 14, 2020

    • The Secret to Winning Awards: A Judge Offers Valuable Insight

      Di Mayze
      November 22, 2019

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      Paul Ainsworth
      October 5, 2018

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      Paul Ainsworth
      November 13, 2017

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      CXM World Editorial Team
      September 4, 2017
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Author Morten Illum

Morten Illum

Morten Illum

Vice President EMEA at Aruba

Morten Illum is Vice President EMEA at Aruba, and works on enhancing the mobile experience for customers both in-store and from home.

How the ‘Hidden Middle’ is Leading Digital Transformation

Morten Illum
September 24, 2019
CXM Digital, Uncategorized
When it comes to talking about digital transformation or the adoption of technology in business, the focus is most frequently on the challenges that large companies face to adapt, or the opportunities for smal...

Smart Workplaces: Give the User What They Expect

Morten Illum
May 3, 2018
Employee Experience, Features
Recent research by Google supports a point I have been discussing with customers for many months now: there is no real difference between the user experience and the Employee Experience any more. What that m...

IoT to Transform the Shopping Experience in 2018

Morten Illum
January 8, 2018
CXM Digital, Features
There is no denying it - customers are getting smarter about their shopping choices and their expectations of the retail experience are accelerating quickly. With the online retail business booming, it’s going...

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