Time for Change

We all experienced (been involved in, or seen) changes that have worked, but often we have seen change done badly and those are the ones we tend to remember. Change is a given, a bit like death and taxes, but now...

Purpose Is the New Digital in Retail: We All Need Organic Mango’s From Finca Los Pepones

We all shop and spend our hard-earned cash, so everyone can relate to this, so thanks for opening and having a look, I thought I would share my thoughts on: the changes in consumer behavioursthe trends for 2020 and beyondmy views...

Aligning the Competing Agendas of Customer Service

It’s time to rethink connected services and the way we interact with our customers. A lot has changed during the last 20 years in the customer service sphere, and it’s vital that companies engaging in it change too – and challenge...