Oisin Lunny is part of the Market Development team at OpenMarket, a global leader in mobile messaging for Fortune 2000 companies. Oisin’s background of over 21 years in technology and media includes roles as UK Managing Director for the world’s largest social space for teens, and Global Product Manager for Media Services at Europe’s largest network operator. Oisin speaks and moderates at conferences globally, maintaining a parallel profile as film composer, producer, and DJ. Oisin has spoken at over 130 conferences, contributes to The Guardian and Digital Doughnut, sits on advisory boards for SXSW and The Economist Big Think, and was named the #5 most engaged marketer in the UK by LinkedIn.
Empathetic interactions are all about seizing the countless invisible opportunities to surprise and delight customers by giving them information, engagements, and experiences they will value at precise moments ...
Now that we’re well acquainted with the 'Age of Empathy', let’s dive into what this means for brands.
According to Belinda Parmar, founder of The Empathy Business, recent findings by the 2016 Empathy Index ...
