Door-To-Door Is No More

A knock at the door, usually just as you’re sitting down to eat dinner with the family. You open it and it’s someone trying to sell you a new gas and electric package, a new TV and internet service, solar...

Staying on Message

In the words of Clean Bandit, “I’ve been hearing symphonies, before all I heard was silence”. A symphony is a long, elaborate musical composition performed by an orchestra and, here, Roxanne Abercrombie of business automation specialist, Parker Software, explains how...

Three Reasons for High Turnover in the Contact Centre

“When I grow up, I want to work in a call centre,” said no one, ever. For anyone that’s worked in a call centre, you’ll know the reality of telesales is a little less Wolf of Wall Street, more The...

What Makes a Good User Interface?

The user interface is like a joke. If you have to explain it, it’s probably not that great. Here, Thomas Pepper, user experience designer for Parker Software’s live chat software, WhosOn, explains the key elements that make for a good...