London Tops CX Career Opportunity Rankings

London is the global centre for senior Customer Experience career opportunities, new research has shown. A study by customer insights technology company Feefo was conducted by trawling more than 120,000 job listings from ten leading countries, retrieving senior Customer Experience job roles and...

Dream on? Bosses Urged to Allow Office Naps This Monday

Bosses should allow their staff to take a nap in the office this coming Monday to make up for the time lost over the weekend, a sleep expert has suggested. Dr Nerina Ramlakhan, who specialises in sleep therapy, says that although the...

Emirates Tops UAE Customer Satisfaction Index

Gulf Customer Experience Awards winner Emirates has topped a customer satisfaction index for the UAE, with the airline beating brands including Honda and Apple. The Kuwait-based Service Hero platform collates customer satisfaction data from a wide range of sectors across the...

Customers Frustrated Over ‘Disjointed Encounters’

Two-in-five consumers would consider switching to another retailer after two bad experiences with a brand.  That is among the findings of a study by customer engagement software firm Thunderhead, which surveyed 4,000 consumers in the UK and US to uncover what...

Burgers & Shake-ups: Digitising the Drive-Thru

A plan by fast food giant McDonald’s to bring Digital Experience to the drive-thru could be a risk, it has been warned. The company has announced plans to make it’s biggest deal in two decades – the purchase of tech firm...

Fears for ‘Smaller Players’ as EU’s Article 13 Casts Shadow Over Online Landscape

Controversial EU legislation designed to limit the sharing of copyrighted content online could “negatively impact” smaller firms, with some opponents warning it could put them out of business altogether. The Copyright in the Digital Single Market Directive was passed by the...

Research Offers Insight Into Customer Loyalty

Almost half of UK customers (47 percent) believe it no longer pays to be loyal, according to a new report into consumer attitudes. The research by ELLO Media found that out of 1,000 customers, 57 percent have switched providers in at least one...

Warning Against ‘Catfishing’ Customers

Communicating with a customer directly after a sale could be the key to ensuring repeat purchases, a new study has indicated, while unexpected third party communications leave customers feeling ‘catfished’. Independent research from Narvar shows that 60 percent of consumers are more likely...

One-in-Five Brands ‘Will Never Understand Their Customers’

A new report has found that 20 percent of marketing and CX professionals feel they will “never truly understand” their customers’ buying decisions. The study from analytics firm Clicktale, titled Defining Digital Experience, states that part of the reason for this...

Arabic Translation for Ian Golding’s Hugely Successful CX Book

The debut book from international CX consultant and CX Masterclass host Ian Golding, which is revolutionising Customer Experience best practise across the globe, will soon be available in Arabic. Customer What? The honest and practical guide to customer experience was released...

Avaya Opens Cutting-Edge Customer Experience Center in Dubai

Avaya has opened a new Customer Experience Center in Dubai’s One Central district that it says will shape the “CX of tomorrow”. Showcasing the latest advancements in artificial intelligence (AI), biometrics, and blockchain-enabled communications and collaboration solutions, the center will...

RNIB Launch Resources for Employers of Blind and Partially Sighted Staff

UK Employers are being aided in supporting blind and partially sighted staff through a new suite of resources from the Royal National Institute of Blind People (RNIB). The initiative is part of the Department for Work and Pension’s Disability Confident scheme, a...