Solus Accident Repair: Motoring Ahead with Customer Centricity

Solus Accident Repair have proved their customer engagement is roadworthy with a fantastic win at the 2018 UK Customer Experience Awards. The brand, owned by Aviva, has undergone a complete customer-centric transformation, and awards judges at Wembley Stadium were impressed with how...

Aspen Healthcare: 2018’s Customer Experience Superstars

Aspen Healthcare took to the stage no less than three times at this year’s UK Customer Experience Awards, including to accept the coveted Overall Winner title. The firm took the day’s main prize after securing Gold awards in both the Best...

SearchFlow Celebrate Double Success at the UK Customer Experience Awards

Leading conveyancing search solutions provider SearchFlow is celebrating after winning two prestigious titles at the 2018 UK Customer Experience Awards. Representatives of the firm joined hundreds of delegates at the huge event in London’s Wembley Stadium, and gave presentations to judges that...

Winning at Wembley: The 2018 UK Customer Experience Awards Champions Celebrate in Style

The 2018 UK Customer Experience Awards brought the best of British customer centricity to London’s home of champions, Wembley Stadium, for the most successful CX event the country has seen to date. Over 900 people gathered under the iconic arch of...

Confirmit’s Claire Sporton Makes Impact at CXPA Awards

Senior Vice President of Customer Experience Innovation at Confirmit, Claire Sporton, has been named a winner of the 2018 CX Impact Awards by the Customer Experience Professionals Association (CXPA). The CX Impact Awards were held to mark CX Day, a global day celebrating...

Future is CX: Conference Welcomes UK’s Customer Experience Leaders for Day of Insight

The Future is CX conference at Microsoft HQ in reading saw the UK’s most talented Customer Experience professionals pass on wisdom to enthusiastic attendees, and shine a light on where customer-centricity is headed. The event was hosted by Awards International and...

Celebrating CX Day 2018

CX Day 2018 sees the country join in worldwide celebrations of outstanding Customer Experience, ahead of a huge month for British events including the annual UK Customer Experience Awards. The global scheme is championed on Tuesday October 2 by the Customer...

Boards Looking at IT to Improve Customer Experience

New research has shown that boards are not only looking at Chief Information Officer’s (CIOs) to address operational efficiencies and IT performance, but are also focused on how they can become more customer-centric. The Harvey Nash/KPMG CIO Survey of 1,200 UK CIOs...

Jeremy King Knows Data – This we can Attest!

Gathering feedback from your target consumers was once a time-consuming or impossible chore, that often gave brands an inaccurate (or blank) picture of the people they want to attract to their products and services. Thankfully, times have changed with the dawning...

Business Stream’s Jo Mayes: Tapping Into What Customers Want

It’s been a busy-but-successful few years for utilities firm Business Stream, thanks to a renewed focus on customers and how they interact with the organisation. Skippering Business Stream – known as ‘the Water Experts’ – as it charts a course through...

Complaint Handling Conference Brings Together UK’s Top Customer Service Leaders

Alongside two exclusive conferences focusing on sharing best practice in Customer and Employee Experience, comes a summit on one of the most crucial aspects of modern customer service – complaint handling. Taking place in London on December 12, Winning With Complaint...

Future Sight: Understand Where CX is Going at Upcoming Conference

The future of the booming Customer Experience sector is the focus of an upcoming conference in which attendees can gain valuable insight from some of CX’s biggest names. Hosted by Awards International at the Reading HQ of Microsoft on October 3,...