Why Digital Connectivity is key to Improving High Street CX this Spring

Spring has certainly sprung in the UK and many high street retailers will be looking ahead to how they might refresh and renew their offering to entice customers. The pressure remains high for bricks-and-mortar retailers as well as online brands following...

Caffeine Connections: ‘Wi’ it Matters for Coffee Shop Customers

With an increasingly oversaturated coffee shop market in the UK (22,000 shops at the end of 2016),  how can digital connectivity help retailers to stand out from the competition in order to attract millennials, their key revenue base, who are...