Ricardo Saltz Gulko is a global strategist, thought leader, practitioner and speaker in the areas of customer experience, experience design, customer success, and global professional services. Ricardo has worked at numerous global technology companies, such as Oracle, Ericsson, Amdocs, Redknee, Inttra, Samsung among others as a global executive, focusing on enterprise software, services, design thinking and customer experience. He currently works with companies of varying sizes to transform themselves around CX, customer success pathways, and professional services.
Companies are shooting themselves in the foot consistently when it comes to their Customer Experience.
Why though…and how do we help them improve?
In the past 18 months, we’ve seen several major Customer Expe...