10 Strategies to Make Web Chat Work for Your Contact Centre

The Web Chat promise delivers in so many ways.  It guarantees a seamless digital experience, offering near real-time communication in a highly personalised way.  It may come as no surprise therefore that web chat is one of the most popular...

The Truth about Self Service, Bots & Intelligent Assistance

Sometimes a technology takes an age to go mainstream. Other times it appears to arrive like a thunderbolt out of nowhere. Bots chose the high impact option when they arrived in Q1 2016. By mid-summer they were sliding down Gartner’s...