Yasser Bahaa El-Din, Author at Customer Experience Magazine
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    • IBX Winners 2019

      Open for Entries: International Business Excellence Awards - The Sixth Edition

      Yasser Bahaa El-Din
      March 25, 2020
      Awards Stories, Business Excellence, Business News, Events, Feature, Features, Home, International Business Excellence Awards, News
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    • International Business Excellence Awards are Going Online

      Sandra Radlovacki
      July 7, 2020

    • South East Europe Customer Experience Awards 2020: Meet the Winners

      Sandra Radlovacki
      June 1, 2020

    • Saudi Arabia Triples on VAT to Counter the Economic Impact of COVID-19

      Sandra Radlovacki
      May 12, 2020
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    • Writing a 'Knock Your Socks Off' Service Culture Plan

      Yasser Bahaa El-Din
      December 27, 2017
      Blog, CXM blog
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    • Three Customer Experience Mistakes Result in Failure Even If You Design the Best in Class CX

      Ismail Ozenc
      July 9, 2020

    • Steps To Ensuring Sustainability and Customer Satisfaction

      Samir Thabet
      June 18, 2020

    • The Symbiosis of CX and EX: A Path To Human Experience

      Maria Kallergi
      June 16, 2020
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    • Autonomous Air Taxi Service Tested for the First Time

      Yasser Bahaa El-Din
      September 27, 2017
      CXM Digital, Digital Video
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    • Gulf Customer Experience Awards: A Judge’s Insight

      Paul Ainsworth
      February 2, 2018

    • Gulf Customer Experience Awards: ‘Entries Improving Every Year’

      Paul Ainsworth
      February 2, 2018

    • Gulf Customer Experience Awards: Reaping the Benefits of Entering

      Paul Ainsworth
      February 2, 2018
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    Featured
    • IBX Winners 2019

      Open for Entries: International Business Excellence Awards - The Sixth Edition

      Yasser Bahaa El-Din
      March 25, 2020
      Awards Stories, Business Excellence, Business News, Events, Feature, Features, Home, International Business Excellence Awards, News
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    • Human Touch at the Core of CX: An Interview with Faran Niaz

      Sandra Radlovacki
      June 22, 2020

    • GCXA 20 Two-gold Winner: Ejadah Asset Management Group

      Sandra Radlovacki
      April 15, 2020

    • The CX Professional of the Year: Maya Khalifeh, INDEVCO Group

      Sandra Radlovacki
      April 14, 2020

    • The Secret to Winning Awards: A Judge Offers Valuable Insight

      Di Mayze
      November 22, 2019

    • Virgin Mobile UAE: Gulf Customer Experience Awards Success Helps us ‘Make Mobile Better’

      Paul Ainsworth
      October 5, 2018

    • Gulf Sustainability and CSR Awards: Last Chance to Enter

      Paul Ainsworth
      November 13, 2017
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Author Yasser Bahaa El-Din

Yasser Bahaa El-Din

Yasser Bahaa El-Din

Yasser gained knowledge over the past 18 years in various fields and industries such as Banking (Branch Manager), Training (Trainer), Consultancy (Senior Consultant), Higher Education (Head of Registration and Admission), and contributing as an author in Customer Experience Magazine, Training Magazine Middle East, and Edaraty Magazine in the fields of training, leadership, soft skills, self-development, organisational excellence and other subjects.

Five Tactics to Have a Positive, Active, and Productive Day

Yasser Bahaa El-Din
May 1, 2020
Blog
"I want to pursue my dreams but I've got too many constraints in my life. How do I break out of this situation?" Did you ever feel this way about your life? Maybe you're feeling stuck in your current lif...

Mastering the art of the Employee Review

Yasser Bahaa El-Din
February 21, 2020
Employee Experience, Features
An annual review can help managers keep their employees happy, engaged, and focused.  It is human nature to look for success, and giving employees feedback on their positive and negative attributes is part...

The Importance of Self-Awareness

Yasser Bahaa El-Din
December 6, 2019
Blog, Employee Experience, Uncategorized
Have you ever missed an opportunity only because you didn’t know that you could have made it once you think positively about your hidden powers? It’s crucial for anyone to know how important it is to start...

The MAGIC Code for Organizational Excellence

Yasser Bahaa El-Din
March 18, 2019
Employee Experience, Features
What is organizational excellence? The American Society for Quality (ASQ) defines organizational excellence as the ongoing efforts to establish an internal framework of standards and processes intended to ...

The art of Conflict Resolution

Yasser Bahaa El-Din
January 21, 2019
Employee Experience, Features
People often assume that conflict is always negative, but this is not true. People are inherently different, and conflict simply happens when those differences come to light. Viewing conflict in this way ca...

Be a Better Trainee

Yasser Bahaa El-Din
October 30, 2018
Blog, Employee Experience
Throughout the course of my career, I have felt the huge difference between being a trainer and a trainee. After having delivered a reasonable number of courses, I know that each trainee has his or her own p...

Five Traits of Creative Thinkers

Yasser Bahaa El-Din
October 15, 2018
Business Excellence, Features
There’s no doubt that individuals and organisations are desperately in need of creativity and innovation for self-improvement in order to remain cutting edge in the current competitive marketplace. As any or...

The Manager who Coaches

Yasser Bahaa El-Din
September 11, 2018
Blog, Employee Experience, Uncategorized
Let's define coaching in the workplace when you're a manager. Coaching is a purposeful, ongoing, one-to-one dialogue between a manager and the line employee for the purpose of developing skills and performanc...

Avoid These Fatal Performance Appraisal Mistakes

Yasser Bahaa El-Din
August 29, 2018
Blog, Employee Experience
Performance appraisals are supposed to be a chance for two parties - employee and line manager - to have a fruitful discussion and evaluation of the past year, as well as discuss an initial IDP (Individual Deve...

My ‘TED’ Strategy for Success

Yasser Bahaa El-Din
August 9, 2018
Business Excellence, Customer Experience, Features
Most of us know what TED is, and if you don’t, let me borrow what Wikipedia says about it. TED is an acronym, and stands for 'Technology, Entertainment, and Design', and is a media organisation that posts tal...
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