Yasser gained knowledge over the past 18 years in various fields and industries such as Banking (Branch Manager), Training (Trainer), Consultancy (Senior Consultant), Higher Education (Head of Registration and Admission), and contributing as an author in Customer Experience Magazine, Training Magazine Middle East, and Edaraty Magazine in the fields of training, leadership, soft skills, self-development, organisational excellence and other subjects.
Have you ever missed an opportunity only because you didn’t know that you could have made it once you think positively about your hidden powers?
It’s crucial for anyone to know how important it is to start...
What is organizational excellence?
The American Society for Quality (ASQ) defines organizational excellence as the ongoing efforts to establish an internal framework of standards and processes intended to ...
People often assume that conflict is always negative, but this is not true.
People are inherently different, and conflict simply happens when those differences come to light. Viewing conflict in this way ca...
Throughout the course of my career, I have felt the huge difference between being a trainer and a trainee.
After having delivered a reasonable number of courses, I know that each trainee has his or her own p...
There’s no doubt that individuals and organisations are desperately in need of creativity and innovation for self-improvement in order to remain cutting edge in the current competitive marketplace.
As any or...
Let's define coaching in the workplace when you're a manager.
Coaching is a purposeful, ongoing, one-to-one dialogue between a manager and the line employee for the purpose of developing skills and performanc...
Performance appraisals are supposed to be a chance for two parties - employee and line manager - to have a fruitful discussion and evaluation of the past year, as well as discuss an initial IDP (Individual Deve...
Most of us know what TED is, and if you don’t, let me borrow what Wikipedia says about it.
TED is an acronym, and stands for 'Technology, Entertainment, and Design', and is a media organisation that posts tal...
One of the worst habits I had in the past was procrastination, where I tended to postpone my important tasks until the last minute, and I know that I was not alone in having this issue.
To tackle this, I fou...
Performance appraisals are supposed to be a chance for employees and line managers to enjoy a fruitful evaluation of the previous year and create an individual development plan for the period ahead.
However,...