Yasser Bahaa El-Din, Author at Customer Experience Magazine
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  • Podcasts
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    Featured

    • Canadian Specialist Hospital Teams With Dubai Charity Association to Provide Humanitarian Healthcare

      Yasser Bahaa El-Din
      March 6, 2018
      Business News, Healthcare & Wellness
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    • Selling Off-Plan Properties: Your Ticket to Riches?

      Tariq Jarrar
      May 28, 2019

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      Paul Ainsworth
      November 12, 2018

    • The Future of Service Centers in the UAE

      Ahmed Aly Shaban
      October 22, 2018
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    Featured

    • Writing a 'Knock Your Socks Off' Service Culture Plan

      Yasser Bahaa El-Din
      December 27, 2017
      Blog, CXM blog
    Recent

    • The Importance of Self-Awareness

      Yasser Bahaa El-Din
      December 10, 2018

    • Be a Better Trainee

      Yasser Bahaa El-Din
      October 30, 2018

    • The Manager who Coaches

      Yasser Bahaa El-Din
      September 11, 2018
    • Digital
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    • Autonomous Air Taxi Service Tested for the First Time

      Yasser Bahaa El-Din
      September 27, 2017
      CXM Digital, Digital Video
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    • Gulf Customer Experience Awards: A Judge’s Insight

      Paul Ainsworth
      February 2, 2018

    • Gulf Customer Experience Awards: ‘Entries Improving Every Year’

      Paul Ainsworth
      February 2, 2018

    • Gulf Customer Experience Awards: Reaping the Benefits of Entering

      Paul Ainsworth
      February 2, 2018
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    • The Experiential Factor: More Enjoyment and Less Perfection

      Yasser Bahaa El-Din
      September 4, 2017
      Awards Stories
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      Paul Ainsworth
      October 5, 2018

    • Sultan Butti Bin Mejren to Present at 2018 Gulf Real Estate Awards

      Paul Ainsworth
      March 5, 2018

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      Di Mayze
      December 22, 2017

    • Gulf Sustainability and CSR Awards: Last Chance to Enter

      Paul Ainsworth
      November 13, 2017

    • ARE YOU READY TO WIN AWARDS?

      Donna O’Toole
      August 9, 2017
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      Una Gemovic
      July 12, 2017
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Author Yasser Bahaa El-Din

Yasser Bahaa El-Din

Yasser Bahaa El-Din

Yasser gained knowledge over the past 18 years in various fields and industries such as Banking (Branch Manager), Training (Trainer), Consultancy (Senior Consultant), Higher Education (Head of Registration and Admission), and contributing as an author in Customer Experience Magazine, Training Magazine Middle East, and Edaraty Magazine in the fields of training, leadership, soft skills, self-development, organisational excellence and other subjects.

The MAGIC Code for Organizational Excellence

Yasser Bahaa El-Din
March 18, 2019
Employee Experience, Features
What is organizational excellence? The American Society for Quality (ASQ) defines organizational excellence as the ongoing efforts to establish an internal framework of standards and processes intended to ...

The art of Conflict Resolution

Yasser Bahaa El-Din
January 21, 2019
Employee Experience, Features
People often assume that conflict is always negative, but this is not true. People are inherently different, and conflict simply happens when those differences come to light. Viewing conflict in this way ca...

The Importance of Self-Awareness

Yasser Bahaa El-Din
December 10, 2018
Blog, Employee Experience, Uncategorized
Have you ever missed an opportunity only because you didn’t know that you could have made it once you think positively about your hidden powers? It’s crucial for anyone to know how important it is to start...

Be a Better Trainee

Yasser Bahaa El-Din
October 30, 2018
Blog, Employee Experience
Throughout the course of my career, I have felt the huge difference between being a trainer and a trainee. After having delivered a reasonable number of courses, I know that each trainee has his or her own p...

Five Traits of Creative Thinkers

Yasser Bahaa El-Din
October 15, 2018
Business Excellence, Features
There’s no doubt that individuals and organisations are desperately in need of creativity and innovation for self-improvement in order to remain cutting edge in the current competitive marketplace. As any or...

The Manager who Coaches

Yasser Bahaa El-Din
September 11, 2018
Blog, Employee Experience, Uncategorized
Let's define coaching in the workplace when you're a manager. Coaching is a purposeful, ongoing, one-to-one dialogue between a manager and the line employee for the purpose of developing skills and performanc...

Avoid These Fatal Performance Appraisal Mistakes

Yasser Bahaa El-Din
August 29, 2018
Blog, Employee Experience
Performance appraisals are supposed to be a chance for two parties - employee and line manager - to have a fruitful discussion and evaluation of the past year, as well as discuss an initial IDP (Individual Deve...

My ‘TED’ Strategy for Success

Yasser Bahaa El-Din
August 9, 2018
Business Excellence, Customer Experience, Features
Most of us know what TED is, and if you don’t, let me borrow what Wikipedia says about it. TED is an acronym, and stands for 'Technology, Entertainment, and Design', and is a media organisation that posts tal...

Stop Hitting Life’s Snooze Button

Yasser Bahaa El-Din
March 13, 2018
Blog, Healthcare & Wellness
One of the worst habits I had in the past was procrastination, where I tended to postpone my important tasks until the last minute, and I know that I was not alone in having this issue. To tackle this, I fou...

Five Fatal Errors in Performance Appraisal

Yasser Bahaa El-Din
August 14, 2017
Blog, CXM Employee, employee experience blog
Performance appraisals are supposed to be a chance for employees and line managers to enjoy a fruitful evaluation of the previous year and create an individual development plan for the period ahead. However,...
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