Employee Experience

Are you building a check-up or check-in workplace culture?

Once again, sadly, we’re entering a period of uncertainty and recession. Budgets are stretched, profit margins squeezed. People’s productivity at work matters more than ever, as we head into a stormy 2023. EX (employee experience) and CX (customer experience) strategies are being adapted accordingly. But is change being implemented in ways that won’t stir up trouble? When it comes to...

8 small business tips to supercharge your marketing in 2023

As 2023 is just around the corner, it’s time to finalise your marketing strategy. Decide how you’ll be allocating resources ready for the new year.  Consumers are shopping online on a larger scale than ever before. The digital landscape continues to head towards a...

10 key indicators of burnout and its impact on the workplace

In July 2021, Forbes predicted that many professionals were likely to leave their roles due to burnout. It was suggested that longer hours, the stress of transitioning to working remotely and the uncertainty of the pandemic may cause ‘The Great Resignation.’ Millions of...

How to become an internationally recognised, forward-thinking company

Forward thinking is a desirable skill for any team member. It means you are proactive; always on hand and ready to deal with tasks; you take risks; and are open to learning and growing.  When you have an entire cohort of...

Business 2022: changes in the job market

From the “great resignation” to the cost-of-living crisis, the 2022 job market has been through a lot. The way you conduct business has had to adapt to new employee demands and expectations. Workers are shifting career paths and the opportunity...

Winners announced for Gulf Sustainability Awards ’22

Dubai, October  – The GSA™ programme concludes another successful year, after bringing together top organisations across the Gulf region to recognise the best sustainability initiatives.  On October 24, the event took place at the Conrad Hotel and Fairmont Hotel, with the judges watching...

D&I manager: a guide to the emerging job role

At the beginning of 2022, LinkedIn released the job roles growing in demand. This revealed the top 25 fastest-growing job titles over the last five years. A unique and necessary position that stood out to us was of a Diversity &...

Culture of belonging: the importance of community in the CX workforce

Nearly half of global customer experience (CX) employees say they hate the time pressures, inconsistent expectations, and health and safety concerns related to their job. They crave clearer expectations, better working relationships, and more support. New research shows that employers are beginning to respond to those...

How to ensure your retail employees don’t work in a toxic culture

The retail sector was perhaps one of the most affected in terms of employee turnover within the last two years. From transitioning from brick-and-mortar, to eCommerce, to struggling with staff retention, retail business owners need to start isolating the gaps...

The employee life cycle: mapping their journey effectively

When we think of journey maps, we usually think of customer experience. But when done correctly, employee journey mapping can be a tremendous method to understand the moments that genuinely matter to employees. It can enforce the standard experience that...

Build a culture of learning to retain CX employees

For decades, contact centres have been environments of high staff turnover. Employees were expected to churn, and managers focused their resources on rapidly recruiting and onboarding new people. But a tight post-pandemic labour market and rising recruitment costs mean that...

How to reinvent your employee experience in 2022 

Last year saw just the beginning of what has been dubbed the ‘Great Resignation’. Brits, predominantly those working in leisure, hospitality, retail and healthcare, have voluntarily left their jobs at “historically elevated levels” that were last seen in 2009. While...