Employee Experience

Why Financial Education Should Top Your HR Agenda for 2020

This article was co-authored with John Petter, CEO of HR software provider Zellis.   It isn’t a new discovery that money worries have a direct impact on your employees; financial concerns are a serious cause of mental health issues, which themselves result in...

Engage Your Employees With Your CX Strategy

When Satya Nadella took over Microsoft, he didn’t begin with a focus on the competition or restructured product portfolio; rather he set out to rebuild the company’s culture starting with redefining the mission of the company. He engaged all its...

2020 Brings Next Stage of Record-Breaking Dubai Sustainability Project

The third stage of an immense sustainability project in Dubai is set to be completed within the coming year – a project which aims to drastically reduce carbon emissions by up to 6.5 million tonnes annually. In 2020 the third phase...

Foul Play: How Workers Would Fine Colleagues Over Behaviour

Office workers in the UK would ‘fine’ colleagues for rude or offensive behaviour the most out of a list of pet peeves. Commercial property agents SavoyStewart.co.uk surveyed 1,466 UK office workers to find out which unprofessional actions they would fine their colleagues...

US Chain Hires Nurses to Check Employee Sick Day Claims

US Mexican food chain Chipotle is employing nurses to validate the claims of employees who call in sick, its CEO has revealed. The chain, famous for its burritos, tacos, and guacamole, provides nurses to check the claims of workers who call...

Fictional Fast Food Drug Front Would be Among Best Places to Work

Despite being a front for a criminal empire built on crystal meth, Breaking Bad fried chicken restaurant Los Pollos Hermanos is among the best fictional food franchises for Employee Experience, according to new research. Food box company Gousto has revealed a...

Financial Literacy Failings Affecting UK Workplaces

Productivity, wellbeing, and staff retention are suffering due to a dearth of financial literacy among employees in the UK, a new report has shown. A survey of 2,000 British workers across major industries such as retail, manufacturing, and financial services, shows that...

Bosses and Employees at Odds Over Feedback Action, Survey Shows

One hundred percent of the UK’s retail bosses claim to act on employee feedback, but only 67 percent of employees agree, new research has revealed. HR solutions provider People First, surveyed 250 bosses and 250 employees across the UK, and along with the...

Cleaning With Integrity: An Interview With Luke Murfitt

It’s not your average job interview, but a description from Luke Murfitt, founder of Integrity Cleaning, of how one woman kick-started her career after a chance encounter shines a light on the ethos of his business. Picture the scene: a dark,...

Sharpening Skills at the Contact Centre Masterclass

A fresh crop of eager professionals has benefited from the expert knowledge of CX and contact centre guru Daniel Ord at the latest High Performance Management for Inbound Contact Centres Masterclass. Delegates from across the UK arrived in London for the two-day...

Bosses Placing Importance on Being Liked by Staff

New research offers an insight into how employers and employees differ on a range of issues, including being fully engaged in their roles. A study by HR solutions provider People First found that 93 percent of UK employers think it’s important to...

Employees’ Failure to ‘Improvise’ Affecting Customer Satisfaction

The ability of workers to improvise and innovate while on the job is being underused, a new report has revealed. A study of 1,000 workplaces published in Thinking on your feet, a report by the commercial subsidiary of the Royal Academy of Dramatic Art, RADA...