Employee Experience

Productivity Suffers as Employees Struggle to get Internal Info

UK employees are wasting two hours each week trying to track down the right information internally, which is in turn impacting the quality of customer service they deliver. That is the findings from new research by 8×8, which quizzed 2,000 employees in...

How Startups Disrupt the Financial Ecosystem

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Employment Rights for Working Parents

The number of men taking paternity leave dropped to 31 percent in 2019, according to law firm EMW.   Despite the introduction of shared parental leave, figures marginally decreased from the 2018 figure of 32 percent. The question is: why are the numbers...

Study Shows the Power of ‘Thanks’ for Employees

New research reveals that business leaders who thank their staff experience reduced staff turnover, improved staff retention, and more successful talent acquisition. A study of 1,253 workers, carried out by workplace and incentives provider, One4all Rewards, and published in The Magic Word for...

Remote Working: Identifying and Preventing Security Breaches

The workplace has evolved beyond recognition for many people in recent years, with one of the most significant changes being that more and more people are now offered the option of working remotely. This incentive is a result of a...

Seven Steps to Solve the Digital Talent Shortage

The talent conversation is a hot one in digital. With the ever-increasing number of tech start-ups, expanding global tech vendors, transformational businesses, and digital agencies, there is a finite number of people with the right skillset at any one time....

The Changing Shape of the Workplace

It wasn’t that long ago that getting a “job for life” was the aspiration of those leaving school and college.   From gaining an apprenticeship to being part of the furniture, having a salary, a pension scheme, and the golden handshake – you were living the...

The ‘Good Talk’: Can Constructive Conversations Replace the Annual Performance Review?

Ranked in the global top 10 of the most desirable companies to work for, Netflix is an employer that clearly gives a great deal back to its employees in terms of salary, culture, and development opportunities. However, it also expects...

Viva la Revolución: Is it Time to Free Your Employees From Software Dictatorship?

A new report from customer engagement software firm Freshworks Inc has cast light on a staggering number of hours wasted annually by sales and service agents who struggle to navigate software they are forced to use, despite having no say...

Worksmart to Sponsor 2020 UK Complaint Handling Awards

Financial services compliance solutions firm Worksmart has joined the 2020 UK Complaint Handling Awards as a sponsor for the event, which will take place in London next year. The firm, which has been supporting Britain’s leading financial service businesses through the...

Hotel Group Launches Employee Engagement Tracking System in Wake of Kitchen Incident

Luxury hotel group Calcot Collection has enlisted a guest experience management firm to help monitor staff happiness through the company’s employee survey function, in order to motivate and retain its team. The move follows the sacking of a senior chef and...

Employees Attracted to Temp Posts for Lifestyle Perks

Forty percent of UK employees would consider working in a temporary, interim, or contract position, according to a new poll, in order to enjoy benefits including a better lifestyle. Research undertaken by staffing business Walters People found that for those who would take...