Employee Experience

Measuring the Success of your HR Programs

According to the HR scorecard, there is obvious doubt expressed by most management teams on whether HR plays any role in the success of their companies. Though people are believed to be the greatest valuable resource to many senior executives,...

Habits of Highly Successful People

To reach success, we have to strive for the best we can be in every aspect of our lives, including how we feel about ourselves, and how we treat others. One of the great things about America is that many of...

Incorporate Strength Based Leadership In Your 2018 Plan

January is a great time to reassess your aims and ambitions, both personally and professionally. Now I’m no fan of New Year’s resolutions, full of drudgery and endless to-do lists, (lose ‘x’ pounds, go to the gym, etc.). I’m talking...

Ready Player One: Using ‘Gamification’ to Improve Employee Experience

Lara Plaxton is a senior HR leader at FDM Group, the global IT services provider partnered with the UK Employee Experience Awards. In this article, she discusses how technology can be utilised to the benefit of employees… At FDM, we understand...

From the Inside-Out: Driving Cultural Change in Business

Achieving cultural change is one of the toughest challenges a business can face, no matter how large or small they are. But change is essential if organisations are to keep pace with shifting customer demands and fluctuating economic landscapes. A perfect...

Make Employee Experience Your New Year’s Resolution

Increasingly, businesses are realising they can enhance the perception of their company and boost sales and profits from the inside out. Employee Experience encompasses the entire employee journey and creates a strong and productive workforce through supporting, empowering, and rewarding...

Five Reasons to Take a Winter Break From Work

With winter in full swing, we’re turning our attention to holidays and the benefits that come with taking a break from work at this time of year. Whether you’re staying in a home-from-home villa in Lanzarote or a ski hut in...

Doing Business in India: Understanding Cultural Differences

As India moves up the World Bank’s Doing Business rankings and Google continues its push into the region, UK companies are urged to consider cultural differences to take advantage of future opportunities. India now sits in the 100th position on the...

UK Employees Among World’s Least Engaged

UK workers are some of the least engaged in the world according to the latest Qualtrics Employee Pulse survey. Based on a combination of six positive engagement factors, the Qualtrics Pulse assigns employee engagement scores to ovr 4,500 workers from around...

Are SMEs Being Beaten at Their Own Game?

SMEs have long been the masters of a personalised approach to business, but with larger organisations making the most of e-commerce to personalise the customer journey, smaller businesses must keep up or risk losing out on their home turf. Business-to-business (B2B)...

Five Lifelong Career Skills Earned Working in a Call Centre

The way call centres work has evolved significantly in recent years, with the technology used becoming more sophisticated than ever. But despite these advancements, call centre managers and staff still need to be at the top of their game to meet...

Employee Engagement to Employee Experience: Applying Existing Knowledge

Employee Experience is a relatively new area which has gained significant momentum in the last couple of years, culminating in a wide range of information being available on the subject. It has captured my interest for two key reasons. Firstly, with...