Employee Experience

Workplace Adjustments Can Be a Helping Hand

New research cites workplace adjustments and organisational values as biggest aids to retention of disabled employees New research carried out by Business Disability Forum (BDF) finds good workplace adjustment processes and organisational values to be the most important aids to the...

UK’s Marketing Professionals Fear Getting Fat When Working from Home

Almost one third of professionals worry about the effects of excessive snacking when working from home The UK has been dubbed the ‘fat man of Europe’ and it seems working from home could be contributing to our expanding waistlines. Almost a third...

Bad News Boss, Your Friend Request on Facebook Is Deleted

35% of UK employees surveyed said they would accept some work colleagues as ‘friends’ on Facebook, but NOT their managers. 15% wouldn’t accept ANY work colleagues as ‘friends’ on Facebook. Those working in the finance sector are the most likely to be...

Our Business Principles Can Be Found On Walls within Our Offices

Donald Maidment, Head of Customer Service at Panasonic, outlines how the Japanese manufacturer is moving its service operation to a more proactive business model. In October 2015, Panasonic System Communications Company Europe, the business to business arm of Panasonic in Europe,...

Customer Service Workers Worst Paid in the Nation

Customer service professionals are the worst paid sector according to data from the UK’s largest job site, CV-Library. This news follows revelations that the sector’s average salary has decreased year-on-year. This results in Sector Professionals Heading North for Better Quality...

Highland Spring Gives Sales Team Sparkling Data Analysis

UK’s largest bottled water company chooses Qlik to get a better view of sales performance and automate supply chain processes Highland Spring is using QlikView® to give sales staff rapid insight into sales and marketing performance figures and gain better insight...

Fujitsu Helps British American Tobacco Support Employees Globally

Fujitsu to manage deployment of Office 365 to help boost productivity and improve working lives of British American Tobacco employees British American Tobacco, the international tobacco group, has chosen Fujitsu to support its Office 365 deployment and deliver ongoing support of...

Who Are Your Everyday Business Heroes?

International courier and SME champion ParcelHero, identifies the qualities to seek when businesses first recruit, and launches a competition to award those Everyday Business Heroes. For new businesses just taking off, one enthusiastic person can make all the difference. It’s vitally...

Marketing Businesses Confirm: Mother Knows Best

More firms to hire working mothers, but flexibility is key New research by global workplace provider Regus has revealed that more than a fifth of marketing firms (21%) are planning to hire more returning mothers than they did a year ago. ...

SMEs Keep Growing, but So Do Their Concerns on Skilled Staff Shortages

Albion Ventures’ third Albion Growth Report shows that 61% of SMEs predict growth over the next years SMEs are focused on boosting productivity and tapping into new markets, but are struggling to find skilled staff Reliance on bank funding plummets...

Bringing Peace to Institute of Customer Service

Leading construction sector recruiter becomes first UK recruitment firm to join Institute of customer service Peace Recruitment, an Edinburgh based recruitment consultancy focused on the construction, property and engineering sectors, has become the first recruitment company in the UK to join...

Put Your Money Where Your (Company’s) Mouth Is… You’ll Reap the Rewards

A case study by Brand Biology There’s a saying that goes, ‘to the customer, your people are your company’. But a recent report by Harvard Business Review Analytic Services revealed that organisations implementing a customer centricity strategy are failing to invest...