April 09, 2026

Meet your new EX editor

By Becky Norman

You cannot deliver a great customer experience if you fail to get your employee experience right. The connection between the two is clear, and yet siloes remain in both organisations and across media coverage. As the new Employee Experience Editor for CXM, I’m hoping to change that. I’ll be shedding light on the organisations and practitioners who are creating brilliant experiences for their people internally – and seeing a tangible impact on their customer success.

The world of EX is familiar ground for me, and a topic I am deeply passionate about. For the past eight years I have been exploring the most pressing issues for people leaders today as editor of HRZone – and the challenges have never felt more acute. Organisations are struggling with growing disengagement and an unprecedented rise in workplace absences. Hybrid working strategies are failing to translate into reality, and early results of AI transformation programmes are not quite as expected. It’s increasingly apparent that as workplaces become more dispersed and technology-driven – against a backdrop of global uncertainty – the need for meaningful human experience at work has never been greater.

But how exactly do organisations design these moments of connection in an authentic way (and at scale)? How can EX leaders move past siloed one-and-done initiatives and achieve cultural change that sticks? These are some of the questions we’ll be digging into on CXM. Coming soon, you can expect a new video podcast bringing together voices from across the EX and people space, and stories from organisations doing EX brilliantly, including winners of the UK Employee Experience Awards.

Get in touch

If you’re a people or EX leader with a story worth telling, or a practitioner with an interesting perspective on where things are heading, I’d love to hear from you. Connect with me on LinkedIn or drop me a line at [email protected]