Webinars

Industry briefing: How Ocado is delivering fast, human service at scale

Ocado, the UK’s largest online grocer, is reimagining customer experience around a single, intelligent AI agent that spans chat, voice, and messaging. Partnering with Sierra, Ocado is moving beyond channel silos to automate high-volume journeys like delivery updates – improving containment,...

Insider Secrets: Transforming Customer Experience with AI Insights

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Unlocking the power of CX: Benefits for Customers, Employees, and OrganisationsWomen Pioneering Change

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Transforming Complaints Data into Your Competitive Advantage

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 Balancing Human Touch and AI: Doing the Right Thing from the Start

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Women Pioneering Change

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Inclusivity and Support for Vulnerable Customers

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Unlock the Potential: Why South Africa is Your Next BPO Destination

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Accelerating Sales and Boosting Conversions in Fashion eCommerce: Proven Strategies and Best Practices

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The trends that will impact you this year: what does experience look like in 2023?

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Forethought

What is Forward? 20+ CX experts. 3 inspiring tracks. 1 incredible day. Forward is the premier CX event bringing top customer service leaders together to discuss how you can create a scalable—yet human-centered—support experience.  Register to hear inspiring success stories from leading brands, catch...

Managing Digital Communities in Today’s World

Managing Digital Communities in Today’s World With people connecting online in record numbers, we thought it would be a good time to look at how digital communities have transformed over the past several months. We’ve seen communities shift from real-world gatherings...